We are trying to make Prisma Access pre-login work and are having no luck. We have had support on-line looking at the config and we just do not see the pre-login user in the logs. Currently we are at a standstill. We are using our own certificates, not ones generated on the firewall. If you have this working and wouldn't mind us taking a peek at your setup on a Zoom session please let me know. We would be very grateful.
Did you ever get an answer for this? I'm having the exact issue where I do not see the pre-logon user on the logs. When I look at the GlobalProtect logs in panorama I do see successful connection: however I do not see any logs pertaining to 'pre-logon' user under the monitoring tab. The Security Policy I created for this traffic as per the documented instructions also shows 0 hitcount.
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