Service Connection Error on Primary Panorama Configuration not in Sync

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Service Connection Error on Primary Panorama Configuration not in Sync

L1 Bithead

I am getting this error on the service connection and do not see away to sync the configuration. I have tried to commit also commit and push there is nothing to commit. How do you sync the configuration with the cloud service? I have failed over to the HA and nothing changes. Suggestions.


Chris SmithScreen Shot 2019-08-21 at 10.14.56 AM.png


L4 Transporter

Looks like we might be hitting a bug. These are my primary and secondary panoramas and I am not seeing the prisma information any more. I have run the panorama debug url and cleared preferences and nothing is changing.




Screen Shot 2019-08-21 at 12.58.09 PM.pngScreen Shot 2019-08-21 at 12.58.01 PM.png

@chrissmithgt  Try logging out and logging in

if it does not fix it, try the steps in the following link to reauthenticate Panorama to Prisma Access

~ Sai Srivastava Tumuluri ~

Still showing out of sync. 


Screen Shot 2019-08-21 at 2.59.11 PM.png


Shows vaildation error but no information to check 


Screen Shot 2019-08-21 at 3.00.48 PM.png

Click on "Validation errors" to see commit error


You can check commit error reason using the following document and let me the error reason


more references

~ Sai Srivastava Tumuluri ~

is the issue solved?

~ Sai Srivastava Tumuluri ~

This issue has not been resolved. It still indicates out of sync with no evident way to sync the connection. Shows a vaildation error but no hyper link to give an explination.


Screen Shot 2019-08-22 at 10.04.23 AM.pngScreen Shot 2019-08-22 at 10.05.43 AM.png



In general clicking, the "Validation error" should show the error. One of the common reason is ike gateway config. If the following link does not help, I would recommend a TAC Case


~ Sai Srivastava Tumuluri ~

I have a TAC case open. 

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