10-14-2024 09:43 PM
I am unable to login the cloudgenix portal.Below error for reference
Your account is locked for cloudgenix.com access. Please activate paloaltonetworks.com account through email and login through https://sase.paloaltonetworks.com/ portal
03-11-2025 01:45 AM
It sounds like your account has been locked for accessing the CloudGenix portal. To resolve this issue, you need to activate your Palo Alto Networks account through the email you received and then log in through the Prisma SASE portal.
Here are the steps you can follow:
Look for an activation email from Palo Alto Networks. This email should contain a link to activate your account.
Once your account is activated, go to https://sase.paloaltonetworks.com/ and log in using your Palo Alto Networks credentials.
If you haven't received the activation email or are still facing issues, you may need to contact Palo Alto Networks support for further assistance.
Let me know if you need any more help!
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