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Who rated this post

JayGolf
Community Team Member

‎03-05-2025 08:17 PM

Hi @guillermo.castro ,

 

If you go to the General Information widget on your Dashboard, do you see a serial #  ? If the serial number is unknown or blank for the VM, you wont be able to download any updates. 

 

If you dont see one, youll need to go through the process of registering and activating your license. Where did you purchase the license from? You should have received an invoice and auth code via email. Take a look at the VM-Series Deployment Guide. 

LIVEcommunity team member
Stay Secure,
Jay
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