LIVEcommunity - Who Me Too'd this topic

I'm trying to use GlobalProtect on a Mac, but it won't connect. I don't know much about Mac in general which definitely won't help me, I'm doing this for someone else and this is my first time using GlobalProtect on one. When I start the app and type the username, password and portal it just says connecting in the status tab. So far I've tried reinstalling the app, restarting the Mac, changing networks, double checking username/password/portal.