We are currently attempting to update our globalprotect client on our Palo Alto firewall, a PA-500. The version we are attempting to download is 5.0.8.
Currently when attempting to download we get the following error
Which hasn't given us much indication of what the issue is, and how to rectify it.
We have checked the logs in an attempt to find additional information, which has given us the following information
administrator@PA-500> tail follow yes mp-log ms.log
2020-03-19 16:43:01.287 +1100 client dagger reported op command was SUCCESSFUL
2020-03-19 16:43:04.840 +1100 No upload information available
sh: -o/tmp/pan/downloadprogress.10006: No such file or directory
grep: /tmp/pan/downloadprogress.10006: No such file or directory
NO_MATCHES
2020-03-19 16:43:06.623 +1100 Error: pan_jobmgr_downloader_thread(pan_job_mgr.c:1110): DOWNLOAD job failed
NO_MATCHES
We have also tried the following.
- Restarting the Management Plane, with no change
- Attempted to download PAN-OS 7.1.25 (currently running PAN-OS 7.1.5) which seems to fail with the same message
- Changed the Service Route for PA updates to e1/5, with no change.
- Tried a tcpdump from the management plane when clicking 'Download' but could not spot the traffic (1x port 443 tcpfump filter, 1x all traffic - pcaps attached)
There doesn't appear to be any dropped sessions in the pcap so we currently don't think it's our upstream firewall.
