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Who Me Too'd this topic

Paloalto TAC support

dtran
L4 Transporter

‎09-25-2020 06:26 AM

Anyone here using Paloalto products happy with TAC support?

 

I do not use TAC often but it seems like there are not enough TAC engineers to provide support to customers.  For example, every time I call into PAN phone support, the average wait time is 25 minutes.  As for a specific example,

I called into Paloalto TAC support this morning, and I've been on hold for over 1 hour and 45 minutes without actually talking to anyone from PAN. 

 

anyone here experiencing similar?

1 person had this problem.
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