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Who Me Too'd this topic

Endpoint shown as 'Connection Lost' - cannot reach

TimGowen
L1 Bithead

‎09-29-2020 08:04 AM

I have a user (my boss) who is one of several endpoints with a status of 'Connection Lost'. I'm not actually able to ping him from the DNS server when he is plugged in to the network at work; the XDR portal reports two IP addresses which are probably from his domestic wifi.

Running the msi to install isn't possible because tamper protection is enabled so I am not sure how I can get Cortex XDR running properly again.

I am guessing that this and other 'Connection Lost' issues are down to IP changes but... how can I clean up the portal and re-establish broken connections.

2 people had this problem.
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