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Sign On Error

whatok
L0 Member

‎07-20-2021 07:51 AM

I'm getting this error when trying to file a case in the support portal.

"Unable to provide subject and attribute info. Attribute mapping(s) failed: Mapping lookup 'getCustPortalUserfromCsp' returned empty result.

You do not have access to this resource or an error occurred during the login process. Please see https://www.paloaltonetworks.com/company/contact-support if you continue to have problems.
Adapter: PANIdpOpenToken2"
4 people had this problem.
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