06-07-2022 09:24 PM
Thank you for reply @AGavito and sorry for getting back to you with delay.
Yes, brand new box will not have such sticker on it. To my knowledge the way to reset ION appliance is to unclaim the device from the portal. If it is unclaimed while device is not online it will be reset when the device tries to connect to portal again. The person who sold you the box likely has not unclaimed it. At this point, I would try to factory reset it without portal access. I spent some time to search a way to reset it directly from the box, but unfortunately I could not find it anywhere in the documentation. If you have a chance I would reach support to ask how to proceed next.
Kind Regards
Pavel
