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技术支持SLA响应时间

技术支持SLA响应时间

 

白金版客户

案例严重性初始响应时间更新响应时间

S1 (Critical)

<15 分钟每4个小时S2 (High)30 分钟1个工作日S3 (Medium)2 小时3个工作日S4 (Low)4 小时每周

 

高级版客户

案例严重性初始响应时间更新响应时间

S1 (Critical)

<1 小时每4个小时S2 (High)2 小时1个工作日S3 (Medium)4 小时3个工作日S4 (Low)8 工作小时每周

 

标准支持版客户

案例严重性初始响应时间更新响应时间
...

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