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技术支持SLA响应时间

技术支持SLA响应时间 白金版客户 案例严重性 初始响应时间 更新响应时间 S1 (Critical) <15 分钟 每4个小时 S2 (High) 30 分钟 1个工作日 S3 (Medium) 2 小时 3个工作日 S4 (Low) 4 小时 每周 高级版客户 案例严重性 初始响应时间 更新响应时间 S1 (Critical) <1 小时 每4个小时 S2 (High) 2 小时 1个工作日 S3 (Medium) 4 小时 3个工作日 S4 (Low) 8 工作小时 每周 标准支持版客户 案例严重性 初始响应时间 更新响应时间 S1 (Critical) < 2小时 每4个...

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