05-15-2020 03:42 AM
Hello, we have a HA setup of PA3220s running 9.0.6 software. We have zero issues with Jabber normally. Jabber does work outside thanks to Expressways in the DMZ. So it functions, including passing through the firewall, when not on GlobalProtect. Once connected to GP, however, chat still works but calling does not. I believe some calls go through but most do not.
I tested adding the Jabber exe to the split tunnel application exception list but that caused even more problems.
Has anyone dealt with getting these things to play nicely before?
05-15-2020 09:59 AM
This is a forum for non-customers to request WildFire reconsideration of malicious sample verdicts observed in VirusTotal, so it is not the right place to submit your question.
Please open a Support case to have your issue investigated.
05-20-2020 07:59 PM
We had issues with GP and Jabber about a month ago. It seemed to explicitly affect people using Verizon iOS devices as hotspots. I was able to fix it by disabling the SIP ALG. It’s really simple—literally just a single checkbox. Worth a try. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClEsCAK
09-23-2020 07:24 AM
Hello, Have you solved this issue with Jabber? I'm currently experiencing the same thing with some calls working fine over GP and then others just ring, but you can leave a voicemail, then other just don't work at all, then all the sudden they can talk. I did make some changes in config to get it to this point, but still not working great. Thanks
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