02-19-2019 08:54 AM - edited 02-21-2019 08:59 PM
Hello,
The file of our company's software is falsely detected by paloaltonetworks from your latest scanner.
The related file is legit, digitally signed with certificate, its 100% clean, no adware or bundled offer, and we dont serve any kind of advertisements.
The false detection has affected our end users, Please fix it asap.
We will solve this by legal procedure if you dont fix it in a timely manner.
02-21-2019 11:41 AM - edited 02-21-2019 12:02 PM
Hello,
Your file is no longer listed as malicious.
Please check on VT after clicking the REANALYZE button.
Himani Singh
02-20-2019 10:14 AM
Hi
Please check the mini-graph on this file hash, it doesn't look good.
Do you have source of the file? Is file signed by self-signed cert or known CA?
Thanks
Himani
02-20-2019 06:53 PM - edited 02-21-2019 08:58 PM
Hello,
The related file is from our company's legit proxy software,
Yes, its digitally signed with certificate issued by GlobalSign, countersigned by Symantec.
Your flag has affected our end users, Please fix it asap. Appreciate it.
We will have to solve this by legal procedure if you dont solve it in a timely manner.
Regards
02-20-2019 09:27 PM - edited 02-20-2019 09:45 PM
Hi I have asked our internal team to review your sample.
We will update you immediately once I have an update.
Thanks,
-Koji
02-21-2019 11:41 AM - edited 02-21-2019 12:02 PM
Hello,
Your file is no longer listed as malicious.
Please check on VT after clicking the REANALYZE button.
Himani Singh
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