False Positive Submission (generic.ml)

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

False Positive Submission (generic.ml)

L1 Bithead

Hello,

 

My name is Shaun Green, and I work in Restoro as the Virus Lab Manager.

 

I have checked our software files in VirusTotal.com today, and found Palo Alto is flagging some of them.

 

We would like to clear these detections as soon as possible.

 

These are the details of the files currently being flagged by Palo Alto:

File Name: uninst.exe

MD5: b2e8120cd3bf162fab31bf61dd584ec4

SHA1: 354a0900c00a033c31807e53b7472ede7891c479

SHA256: 6c65cde6f7c6131913f8d1ec704002e7da244039b732f26e24854648629bff7c

 

File Name: uninst.exe

MD5: ac819275de7abca786dd3431915a7f66

SHA1: 4359dae16831196684bcf58e59a9348fc1815139

SHA256: 2af226c9d5bc3c9ebbf89c3c3c0dda597dfdaa9a583dfbb3d134cb05834aed10

 

File Name: engine.dll

MD5: 4878bc8543b9eacf1974c7ac86c65d7b

SHA1: c28ca0fe5329c9a0a67d2d0d60df7470c10bc71b

SHA256: c18ef7f8dcd5acc48aeeb2d1fcc8b89f38f2f5fde0d6e9a20e4b5ab6f43df409


Please let me know what we need to do in order to clear our software files in Palo Alto virus definitions.

 

Thank you,

Shaun Green

1 accepted solution

Accepted Solutions

L5 Sessionator

I have submitted these hashes for manual review. 

View solution in original post

2 REPLIES 2

L5 Sessionator

I have submitted these hashes for manual review. 

These files are no longer listed as malicious.

  • 1 accepted solution
  • 3410 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!