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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
  • 13820 Views
  • 0 replies
  • 7 Likes

Resolved! False Positive

Name: Cyber Privacy SuiteDetection: generic.mlSHA256: 495237b17c1b75029efb4a361f9cb637abaf54c0f7f8bb1f7f13a5eb5eb691d0MD5: 255c7d21e22ba155cf1f2779069e303bWebsite with download link: https://shieldapps.com/products/cyber-privacy-suite/

JJShield by • L2 Linker
  • 4560 Views
  • 4 replies
  • 0 Likes

Resolved! False Positive

Name: PC Privacy ShieldDetection: generic.mlSHA256: ebba82c69d84e8fb2c496492a43eab4d4bca87fdb370fae2e1e0b8f622c8aa4cMD5: a2eb4e3652e1ef11493b7e9c028eb75fWebsite with download link: https://shieldapps.com/products/pc-privacy-shield/

JJShield by • L2 Linker
  • 3586 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive

Name: Identity Theft PreventerDetection: generic.mlSHA256: 7fec5ebc32337a8aea74b9439393f53099656b6410ba6f356c07e2eea94f29e5MD5:7ec029734547260eee79680d29762fd6Website with download link: https://shieldapps.com/products/identity-theft-preventer/

JJShield by • L2 Linker
  • 3449 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

Name: PC Cleaning UtilityDetection: generic.mlSHA256: 236151423cc8863eba63899ddc37d13cb23fd3c539ad34898c6fc32651fce2fcMD5: ed175782a311c3da1d4c441b82481b35Website with download link: https://shieldapps.com/products/pc-cleaning-utility/

JJShield by • L2 Linker
  • 3460 Views
  • 2 replies
  • 0 Likes

WildFire False Positive Submission

Hello there, I represent Kromtech company(https://kromtech.com) which produces MacKeeper app (https://mackeeper.com). We have report from our partners that your WildFire service marks our products as Malware.We would like to report false positive but I didn't find a way how to do that if I don't own your service. I've been suggested to use this ...

Screen Shot 2018-05-18 at 10.41.48 AM.png
ze0adik by • L1 Bithead
  • 7579 Views
  • 8 replies
  • 0 Likes

FP Report on BA003.exe (md5 5fcec23f3a287e118af4a73966dc796d)

Hi PaloAlto, One of our files, BA003.exe (md5 5fcec23f3a287e118af4a73966dc796d) is being flagged as generic.ml. Can I ask you to review and reassess the detected file in the context of the installer that uses the file, rather than as a stand-alone file, with the aim of removing BA003.exe from detection? Detected file and installer can be downloa...

LS_Andy by • L0 Member
  • 4151 Views
  • 4 replies
  • 0 Likes

Resolved! FALSE positive (generic.ml)

File Hash: 127259300f4786c1f615be658d236aa875a9dc20fc0be4b5f9cdc637ba058622Link to Virustotal report for the file: https://www.virustotal.com/#/file/127259300f4786c1f615be658d236aa875a9dc20fc0be4b5f9cdc637ba058622/Current VirustTotal Verdict: generic.mlDescription: This exe has been built by ourself, we are the publisher of the file. We are sure...

HS-Brelo by • L0 Member
  • 3557 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

Hello,Reporting False PositiveSoftware name: Identity Theft Preventer SHA256: 4593ca4e913867ffd80d4a24355f9a75afda1bdd94fb9a5e55e837aedd062318MD5: 31dccb4323b88f66c8a7e2b5e4e211feWebsite with download link: https://shieldapps.com/products/identity-theft-preventer/Thank you for your time

JJShield by • L2 Linker
  • 3527 Views
  • 2 replies
  • 0 Likes

False Positive Win32.WGeneric.rzjvz

File Hash: 93d841a3063355fae2be389bc658c9303fccb449fcb7f8fa121508254d6d321f Link to Virustotal report for the file: https://www.virustotal.com/#/file/93d841a3063355fae2be389bc658c9303fccb449fcb7f8fa121508254d6d321f/detection Current VirustTotal Verdict: Benign Description: This file is being blocked by our PaloAlto firewalls as a Threat both whe...

Resolved! False Positive Submission (generic.ml)

Hi, Kindly check MyCleanID from RealDefense LLC VirusTotal link: https://www.virustotal.com/#/file/a2215b22423aaac6cb1e0c43cf4f62e097ef9c7be33acef620736385eefb4056/detectionCurrent VT Verdict: generic.ml Thank you.

kns123 by • L2 Linker
  • 5208 Views
  • 4 replies
  • 0 Likes

Resolved! False Positive

Hello,Name: PC Privacy ShieldDetection: generic.mlSHA256: 9b011e0c8a678f063217717a37b9966d571784e990a8a58bb203699950f7d2a1MD5: 9027187e9afd06cd3d4c84baa336c065Website with download link: https://shieldapps.com/products/pc-privacy-shield/Thank you.

JJShield by • L2 Linker
  • 3873 Views
  • 2 replies
  • 0 Likes

FALSE Positive

HiWe are anti-cheat software developed, and our product were tagged as virus.But as you can see it isn't a virus, it's a game based DLL packed with WinLicense to make it harder to get hacked by cheat developers, please we ask you to look every byte in this DLL because everytime we update our product and when we scan the file it's been detected a...

False Positive

HiWe are anti-cheat software developed, and our product were tagged as virus.But as you can see it isn't a virus, it's a game based DLL packed with WinLicense to make it harder to get hacked by cheat developers.Please take a look on our case.Thanks in advanceVirusTotal link: https://www.virustotal.com/#/file/42a0576604b39537e184b82b2c703c08c9714...

Resolved! False Positive

False positive on uTorrent:https://www.virustotal.com/#/file-analysis/MDAyZjAzNzNjNDc5NGZmYjkxOTdmNzRmNTRlZThiM2M6MTUyODI4Mjc5OQ==

  • 787 Posts
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