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About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Discussions

VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum.

 

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious

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Resolved! False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

1/ File Hash: ee8c1bafa2db444944350ece9db6fd44885bc2c80db3219f53296a1d5be5db5a

Current VT Verdict: generic

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Resolved! False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

1/ File Hash: 19ab3b069128fabb4ad02bcde96ef6ef9d7e90070bd0edbdd5a3c1b24d9ad91b

Current VT Verdict: generic

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Resolved! False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

1/ File Hash: b792243c3d21249a18b19e53ea19d4f84de3c73e7cfe3733e03a614d16a9efe8

Current VT Verdict: generic

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False Positive Removal Request

Hi,

 

This file keeps getting flagged each time we release an updated version of it. Could you please fix your system to prevent triggering so many false positives on our file? I'd really appreciate quick action on this. Thank you.

 

File Hash: 064d61375

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False Positive Removal Request

Hi,

 

Could you please white-list our software installers as they are marked as generic.pup on virustotal.com website which should be a false-positive.

 

File Hash: 2a20eb78c8d47b6e1da47e476a0adf13693f1c21336bfb53590dfdb980c3f523

Current VT Verdict: gener

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False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

1/ File Hash: 7ef4ebdf856bd7fa247c21957f7ab93297b4593f9ff44ddf243be0149115e592

Link to Virustotal for the

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False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

File Hash: 1c8a86653671023789a536ceeef5ed78b5dec78796c29edaf7c4a8adfea41f5b

Current VT Verdict: generic.pu

...

False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

File Hash: f8f0eae3a2534761d9051db55bdb552114e6687322bb65092f7dfa71789f7360

Current VT Verdict: generic.pu

...

False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

1/ File Hash: dd528bbddfe44e8137f55ff56870e0e1605a3d3edce976773e13d9e6cdc9bc79

Link to Virustotal for the

...

False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

1/ File Hash: 044a8f27b198701805cd3e4581e174ad245664faa3b4164a86e5fcffa8c1a528

Current VT Verdict: generic

...

False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

1/ File Hash: d8dc2660ef6ec9b8b366f2a0a18f8d465fe72d54433a11a73a92168af113701a

Current VT Verdict: generic

...

False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

1/ File Hash: fa35bb1bbce7ccf670d807a68c585ca7d1d4a7bdfb436aa8572820cce8556f0f

Current VT Verdict: generic

...

Resolved! False Positive Report

File Hash: b44bbdfec96398f4f635fce7692b5732421d073ab3ce094912b708ce3e925ceb

Link to Virustotal report for the file: https://virustotal.com/en/file/b44bbdfec96398f4f635fce7692b5732421d073ab3ce094912b708ce3e925ceb/analysis/

Current VirustTotal Verdict: g

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