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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Discussions

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
  • 13875 Views
  • 0 replies
  • 7 Likes

false positive detection

Dear antivirus developers!Our company provides tools for compressing and encrypting executable files. We use 2 lines of products for that:1) ASPack (an advanced Win32 executable file compressor, capable of reducing the file size of 32-bit Windows programs (exe, dll, ocx));2) ASProtect 1.x and ASProtect 2.x 32 (the system of software protection o...

False positive removal request [ipinfo.io]

false detection for ipinfo.iohttps://www.virustotal.com/#/url/a626f42954f1a9d87aeaa6bcecd16856a23bf16d8203d6a07ad03e2a18980842 ipinfo istrusted source for IP address data, handling 12 billion API requests per month for over 1,000 businesses and 100,000+ developers please whitelistThanksMyga

False-positive and white-listing submission - Hola

Hello, Today we got our users reporting that Paloalto show a false-positive warning of Hola. Please find link as discovered at VirusTotal: https://www.virustotal.com/#/file/6f7d740619d3607c7cd2f418c2f1043398e2ea7608f7b817060cb718b0892217/detection. You may download the executble file at: https://cdn4.hola.org/static/Hola-Setup-x64-1.17.17.exe ...

roipaz by • L2 Linker
  • 5521 Views
  • 6 replies
  • 0 Likes

False Positive Submission (generic.ml)

Hi,can you please submit these hash for manual review? Filename: getrunningvbs.exeMD5: 688a8f49fa2dc4f08eb780f47f326d04SHA1: 5cb02b9c39ac962278edff4625aa2249233f7796SHA256: 5c24de7217f97013b359c432cc8b9dfb6be1222dc6c49a0de98ac11c19d70346Current VirustTotal Verdict: generic.ml Link to Virustotal report for the file:https://www.virustotal.com/de/f...

s.jansen by • L0 Member
  • 3507 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

Hello, My name is Shaun Green, and I work in Restoro as the Virus Lab Manager. I have checked our software files in VirusTotal.com today, and found Palo Alto is flagging some of them. We would like to clear these detections as soon as possible. These are the details of the files currently being flagged by Palo Alto:File Name: uninst.exeMD5: b2e8...

Resolved! False Positive

Hello, please whitelist our software. Name: regDocService.exeDetection name: generic.mlSHA-256: c944a92d51bde7d70895409e83b0f1233bf092b615678f03cb5b2e7b24d6d492https://www.virustotal.com/#/file/c944a92d51bde7d70895409e83b0f1233bf092b615678f03cb5b2e7b24d6d492/detection Thank you.

crachor by • L1 Bithead
  • 3829 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive

Hello, please whitelist our software. Name: JobDispatcher.exeDetection name: generic.mlSHA-256: 1e847ed7c499324e3fcdf0687cdd25fe76f0df09229ff641bfc37ba3115559a3https://www.virustotal.com/#/file/1e847ed7c499324e3fcdf0687cdd25fe76f0df09229ff641bfc37ba3115559a3/detection Thank you.

crachor by • L1 Bithead
  • 3608 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive

Hello, please whitelist our software. Name: ExplorerService.exeDetection name: generic.mlSHA-256: a3162176f93d6ff4ef0d8dcb5ee9ed5340ef1b593d1af87878c4cc4a979738c6https://www.virustotal.com/#/file/a3162176f93d6ff4ef0d8dcb5ee9ed5340ef1b593d1af87878c4cc4a979738c6/detection Thank you.

crachor by • L1 Bithead
  • 3635 Views
  • 2 replies
  • 0 Likes

False Positive verdict change request for generic.ml

Hi,Name of the software: Identity Theft PreventerSHA256: 2e062ed32ed3c16117dcf94a161288accc0ca34442ea87b1a0876558ec00bd91MD5: e50f73ac1687a67c08cdbd2dd6df54d0Detection: generic.mlWebsite with download link: https://shieldapps.com/products/identity-theft-preventer/

Palo Alto.JPG
JJShield by • L2 Linker
  • 3305 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive

Hello, please whitelist our software. Name: JobService.exeDetection name: generic.mlSHA256: cd4d86903bfbe52d8c095fe4ae2f8c37991fd6892abf089d14719615f11634b5https://www.virustotal.com/#/file/cd4d86903bfbe52d8c095fe4ae2f8c37991fd6892abf089d14719615f11634b5/detection Thank you.

crachor by • L1 Bithead
  • 3929 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive

Hello, please whitelist our software. Name: JobDispatcher.exeDetection name: generic.ml SHA256: f75c47b956dfca1c275922c377e2dde17aee5053cc9b683504d06bbe71ca840fhttps://www.virustotal.com/#/file/f75c47b956dfca1c275922c377e2dde17aee5053cc9b683504d06bbe71ca840f/detection Thank you.

crachor by • L1 Bithead
  • 3655 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive

Hello, please whitelist our software. Name: ReportingServices.exeDetection name: generic.ml SHA256: 2fccda2177341d570ce5533e47c565c19c34b5469deefffd5e47bba90aa7d43chttps://www.virustotal.com/#/file/2fccda2177341d570ce5533e47c565c19c34b5469deefffd5e47bba90aa7d43c/detection Thank you.

crachor by • L1 Bithead
  • 3655 Views
  • 2 replies
  • 0 Likes

False Positive Removal Request

https://www.virustotal.com/#/file/79c9f5c0d2f8f005ec21bb9039732564ca84b9b5dc99c4e1aa5e7e1eebad3ea5/detection The file is a false positive Can you correct your database, please ? I ma the creator of this VisualBasic (6) programming This soft start in 1996 The actual version is 04.08.2016 and at this date we submit to all partner antivirus our s...

soluce by • L0 Member
  • 2753 Views
  • 1 replies
  • 0 Likes

generic.ml

Please whitelist our software. Name: AirMyPC.exe Detection name: generic.ml SHA256: 0dd029d1eb63a69246d5e7988c9f83d57903ca8236e7f1f75185ed33d1f31c3e VirusTotal link: https://www.virustotal.com/#/file/0dd029d1eb63a69246d5e7988c9f83d57903ca8236e7f1f75185ed33d1f31c3e/detection Thank you.

beniam by • L2 Linker
  • 3362 Views
  • 1 replies
  • 0 Likes

False Positive Submission

Hello, Please whitelist our software. Name: Auslogics BoostSpeed Detection name: generic.ml SHA256: 966ca24b792d47ed54b34fc085c043ef5ac2102c5e1b7845f18c5382805c486c VirusTotal link: https://www.virustotal.com/#/file/966ca24b792d47ed54b34fc085c043ef5ac2102c5e1b7845f18c5382805c486c/detection Thank you.Elena

YelenaRez by • L3 Networker
  • 3168 Views
  • 2 replies
  • 0 Likes
  • 793 Posts
  • 67 Subscriptions
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