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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum.

 

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious

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brcook by • L2 Linker
  • 9312 Views
  • 0 replies
  • 5 Likes

False Positive Submission (generic.ml)

Could you please white-list our software

 

File Hash:

94cbed6a9cbfbaa8f3514fc78c15e96950131065e33dcf56201d059b939b6fa6

 

VT Link:

https://www.virustotal.com/#/file/94cbed6a9cbfbaa8f3514fc78c15e96950131065e33dcf56201d059b939b6fa6/detection

 

Current VT Verdic

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beniam by • L2 Linker
  • 3159 Views
  • 3 replies
  • 0 Likes

False Positive Submission (generic.ml)

Hello again!

We have checked our software on VirusTotal and see false positive detection (generic.ml).
Please check the protected zip file with sample: https://www.dropbox.com/s/yaoyha6dsmbtzxm/vendor_Paloalto_2018_03_11.zip
Archive also contains link t

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False Positive Removal Request

Our software shows a false positive (generic.ml) on VirusTotal.

 

Link to Virustotal report for the file:
Virustotal report link
--
File Hash:
67703040672221d0803d7e086fba94ca6dd26219bbf431d9476d65d9441a5f27
--
Current VirustTotal Verdict:
generic.ml
--
Descrip

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Resolved! False positive removal request-generic.ml

We are seeing False positive on our binaries , request assitance to Whitelist this... if possible also point me to place for proactive whitelisting to avoid detection in future on other binaries as all our binaries are signed

 

File Hash: 07c3fe8a8f0b2

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vinod_r2 by • L1 Bithead
  • 7157 Views
  • 11 replies
  • 0 Likes

Resolved! False Positive Removal Request

Hello!

We have checked our software on VirusTotal and see false positive detection (generic.ml).
Please check the protected zip file with two executable modules :

https://www.dropbox.com/s/ctnzdf50s3e0yxb/PALOALTO-FALSE-POSITIVE.zip?dl=0

Archive also con

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CTLPLUS by • L0 Member
  • 3027 Views
  • 2 replies
  • 0 Likes

3MBridgesetup.exe

Palo Alto Wildfire is categorizing this file hash as benign, however Palo Alto threat vault is categorizing the hash as

Name: Virus/Win32.WGeneric.pgmrm. Please help me understand why this is happening.

 

FIle Hash: 0a2723e95a5de7dec6d6f2f5840ebcc5

https

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False Positive Submission - plugin.jar

Hello,

 

We find a false positive in file like below:

 

File Hash:   SHA-256    c459dba24307498df740c679a4cece60367f516eed03cf715c09110a31d064a4

Link to Virustotal report for the file:  https://www.virustotal.com/#/file/c459dba24307498df740c679a4cece60367

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Resolved! False Positive Removal Request

Hello,

Software>PC Cleaning Utility has been flagged as  generic.ml

Developer ShieldApps Software Innovations

Software is signed SHA256 21f830b2ded513be0f5b3ff1fcc831be49181f537ac879cf0800c24826efd38b

Has offical website download link: https://shieldapps

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JJShield by • L2 Linker
  • 5776 Views
  • 12 replies
  • 0 Likes

False Positive Removal Request: rxcx.jar

File Name:  rxcx.jar

File Hash: MD5: 0cd02626fa3377c4285219ff68fe987b

Link to Virustotal report for the file:https://www.virustotal.com/#/file/a1dbd9534412f8954617237666ff9a2e0c9f7048d0bfdcd724916f66739ffce9/detection

Current VirustTotal Verdict:  Clean

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Resolved! False positive (generic.ml)

Hello

 

Our game installer was blocked by PaloAlto:

 

https://www.virustotal.com/#/file/2d449318f00e28c91082b8da7a64e509ed976acb02be6f0abcdaebbcfedee42b/detection

 

original url: http://static.gc.my.com/RevelationOnlineLoader_en.exe

 

Please fix this issue

 

T

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False Positive Submission for Removal

 

File Hash: MD5 157ceac1f3eb730d3c844c332ad67a60

Link to Virustotal report for the file: https://www.virustotal.com/#/file/07ab4c147fa9534b2384a47e9b86761018da634d1da1211781becaad85bf7735/detection

Current VirustTotal Verdict: DesktopContentExplorer.ja

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Resolved! false positive submission

Hello,

We are the developper of the software COGPACK (http://www.cogpack.com)

Our software Zawa.exe as part of the software COGPACK is declared as
_generic.ml_  by your anti virus software.

Cf https://www.virustotal.com/#/file/c7019df3315f0dc1adddf5b7ede

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MTGAInstaller.exe

I am not the creator of this file, nor am I affiliated with the creators.  We had a user on our network report that this file was blocked and so I investigated on our firewall.  The firewall is reporting "Virus/Win32.WGeneric.pjeib" and VirusTotal is

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jsalmans by • L4 Transporter
  • 3753 Views
  • 2 replies
  • 0 Likes

false positive submission

Hallo,

We are a the developper of the software COGPACK (http://www.cogpack.com)

Our software Anaperm.exe as part of the software COGPACK is declared as
_generic.ml_  by your anti virus software.

Cf https://www.virustotal.com/#/file/82a22aea8f4278ad30ae49

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