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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum.

 

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious

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brcook by • L2 Linker
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  • 0 replies
  • 4 Likes

False Positive Removal Request: rxcx.jar

File Name:  rxcx.jar

File Hash: MD5: 0cd02626fa3377c4285219ff68fe987b

Link to Virustotal report for the file:https://www.virustotal.com/#/file/a1dbd9534412f8954617237666ff9a2e0c9f7048d0bfdcd724916f66739ffce9/detection

Current VirustTotal Verdict:  Clean

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Resolved! False positive (generic.ml)

Hello

 

Our game installer was blocked by PaloAlto:

 

https://www.virustotal.com/#/file/2d449318f00e28c91082b8da7a64e509ed976acb02be6f0abcdaebbcfedee42b/detection

 

original url: http://static.gc.my.com/RevelationOnlineLoader_en.exe

 

Please fix this issue

 

T

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False Positive Submission for Removal

 

File Hash: MD5 157ceac1f3eb730d3c844c332ad67a60

Link to Virustotal report for the file: https://www.virustotal.com/#/file/07ab4c147fa9534b2384a47e9b86761018da634d1da1211781becaad85bf7735/detection

Current VirustTotal Verdict: DesktopContentExplorer.ja

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Resolved! false positive submission

Hello,

We are the developper of the software COGPACK (http://www.cogpack.com)

Our software Zawa.exe as part of the software COGPACK is declared as
_generic.ml_  by your anti virus software.

Cf https://www.virustotal.com/#/file/c7019df3315f0dc1adddf5b7ede

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MTGAInstaller.exe

I am not the creator of this file, nor am I affiliated with the creators.  We had a user on our network report that this file was blocked and so I investigated on our firewall.  The firewall is reporting "Virus/Win32.WGeneric.pjeib" and VirusTotal is

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jsalmans by • L4 Transporter
  • 3650 Views
  • 2 replies
  • 0 Likes

false positive submission

Hallo,

We are a the developper of the software COGPACK (http://www.cogpack.com)

Our software Anaperm.exe as part of the software COGPACK is declared as
_generic.ml_  by your anti virus software.

Cf https://www.virustotal.com/#/file/82a22aea8f4278ad30ae49

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Resolved! fastconnect.exe - False Positive

File Hash:

ef647b8ebf625fda2a5f4088bacb1907

Link to Virustotal report for the file: https://www.virustotal.com/#/file/ca74cea04ef31ae27f311f3a26a32c76e1efbac3538a66ea766123fed948f376/details

Current VirustTotal Verdict:  3/62

Description: I work for the

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wsitops by • L0 Member
  • 2598 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Submission

Hi,

We are a french software editor. We work in particular on a dll.

After checking it on the VirusTotal website, we found that our file was detected as a malware as you can see here :

https://www.virustotal.com/#/file/0bda1338b2d898c91c0f2fdb8cf31dd3d6

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khuvette by • L0 Member
  • 2570 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

 

See:

https://www.virustotal.com/#/file/6e490fab57551e47670d078f3a6f45bc6400948f822728acc93ca1f7c3956cd1/detection

 

This file is a harmless database viewer; for sure nothing evil in in (I have the source code).

 

Please investigate the issue.

 

Best regard

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GUC_GmbH by • L1 Bithead
  • 2545 Views
  • 2 replies
  • 0 Likes

False positive for Visual Studio extension

I'm the author of this extension: https://marketplace.visualstudio.com/items?itemName=ionoy.XamarinFormsLive-18843

 

There is a xlserver.exe file that is a simple .NET assembly serving as a TCP server. There is nothing malicious which can be easily ver

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ionoy123 by • L0 Member
  • 3945 Views
  • 4 replies
  • 0 Likes

False positive removal request (generic.ml)

2 versions of Dll file used in our company's privacy/anti-tracking app are falsely marked as generic.ml by Palo Alto engine (results based on Virustotal scan report.)

 

File version#1

File Hash: 6c7af7cf2a87f6a12be2b254cfc8349c

Link to Virustotal report

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Resolved! x1s_diagnostic_tool.exe

MD5 File Hash: e2fc3698cecf82c293fd792c6eff7e0f

Link to Virustotal report for the file: <link>

Current VirustTotal Verdict:generic.ml

Description: x1s_diagnostic_tool.exe created by x1.com is an email  searching addon for MS Office.

 

Resolved! False Positive Removal Request

File Hash: 3fc04ff25473d40fb1d3ea1df1f7c75e68025f15a999145bd6561d9f12a935a8
Link to Virustotal report for the file: https://www.virustotal.com/#/file/3fc04ff25473d40fb1d3ea1df1f7c75e68025f15a999145bd6561d9f12a935a8/detection
Current VirustTotal Verdict

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bitmar by • L0 Member
  • 2754 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Removal Request

I have scanned my VB6 application, BacoReplicator2.exe on www.virustotal.com and Palo Alto Networks falsely detected it as 'generic.ml'. This is an executable for a commercial product that only copies records from one table to another as a background

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ExactADC by • L0 Member
  • 2433 Views
  • 2 replies
  • 0 Likes

False Positive detections "generic.ml"!

Hello we are already discussed it (https://live.paloaltonetworks.com/t5/VirusTotal/False-Positive-detections-quot-generic-ml-quot/m-p/173639#M189), but false detection raised again:

Hello.
We have checked our software on VirusTotal and see false positi

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