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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
  • 14316 Views
  • 0 replies
  • 7 Likes

False Positive Removal Request

Hello,our customers are reporting again a false-positive with Palo Alto. We have checked our software on VirusTotal and see a false-positive detection (generic.ml).Please check the password protected zip file with one Win32 executable:https://www.setupbuilder.com/falsepositives/wud_sb100_6100_dev.zipPassword for the ZIP file is “false” (without ...

bobdaley by • L1 Bithead
  • 3683 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Removal Request - GPU-Z v2.16.0 (ROG skin)

TechPowerUp GPU-Z v2.16.0 (ASUS ROG Themed).SHA-256 3fdc244bbee5ac9fd62b9f5820b6270a82f058db9f86dc1e22331dc7da444222 current Palo Alto Networks verdict: generic.mlhttps://www.virustotal.com/#/file/3fdc244bbee5ac9fd62b9f5820b6270a82f058db9f86dc1e22331dc7da444222/detection Download link: https://www.techpowerup.com/download/techpowerup-gpu-z/

i3vi3v by • L2 Linker
  • 4681 Views
  • 2 replies
  • 0 Likes

False Positive Removal Request: generic.ml

SHA-256cf9a5ca5ad376234ba38d374d855fce048dd7abda4955a4548874d412fb4355eVox_Imago_PC.exe236 KB2018-12-10 14:00:51 UTC https://www.virustotal.com/#/file/cf9a5ca5ad376234ba38d374d855fce048dd7abda4955a4548874d412fb4355e/detection You can download a sample from http://giga.simetranet.com/Vox_Imago_PC.zipis a password protected zip file the archive pa...

False Positive Removal Request

Hello, our customer reported a false-positive. We have checked our software on VirusTotal and see a false-positive detection (generic.ml).Please check the password protected zip file with one Win32 executable:https://www.setupbuilder.com/falsepositives/wud_sb100_6070_dev.zip Password for the ZIP file is “false” (without quotes). This is the Viru...

bobdaley by • L1 Bithead
  • 4163 Views
  • 3 replies
  • 0 Likes

Resolved! False Positive Removal Request: TweakBit PCRepairKit

Hello,We have just released a new version of TweakBit PCRepairKit and discovered a false positive.The new version includes corrections from AppEsteem, it is clean and doesn't contain any unwanted behavior.Software name: TweakBit PCRepairKitDetection name: generic.mlSHA-256: b566aba581bf9c91f2de1007d504c16f47740c4a2f49331c7419011226795a32VirusTot...

YelenaRez by • L3 Networker
  • 5551 Views
  • 4 replies
  • 0 Likes

Resolved! False Positive Removal Request: Kontur.Plugin v3.10.6.287

File Hash: be4bd9b6ca30b9b2717caf8873d248d9b5408dbbe4a14a308368db06b9e8f40eLink to Virustotal report for the file: https://www.virustotal.com/#/file/be4bd9b6ca30b9b2717caf8873d248d9b5408dbbe4a14a308368db06b9e8f40eCurrent VirustTotal Verdict: generic.mlDescription: The latest release version of our program Kontur.Plugin is flagged as malware. The...

k.german by • L0 Member
  • 5388 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Removal Request: Outbyte PCRepair

Hello, Can you please help us remove a false positive detection given to Outbyte PCRepair.Software name: Outbyte PCRepairDetection on VirusTotal: generic.mlSHA-256: 751a4341c059ceba9bf64d584b602bfa317d3f61955b92e4280689d50fa6f4f5VirusTotal link: https://www.virustotal.com/#/file/751a4341c059ceba9bf64d584b602bfa317d3f61955b92e4280689d50fa6f4f5/de...

YelenaRez by • L3 Networker
  • 4086 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Removal Request - GPU-Z v2.15.0 (ROG skin)

TechPowerUp GPU-Z v2.15.0 (ASUS ROG Themed).SHA-256 e446b51833568a6bf7d1748d7df672d8b56749d49f09e209ce44d1743c2cae81 current Palo Alto Networks verdict: generic.mlhttps://www.virustotal.com/#/file/e446b51833568a6bf7d1748d7df672d8b56749d49f09e209ce44d1743c2cae81/detection Download link: https://www.techpowerup.com/download/techpowerup-gpu-z/

i3vi3v by • L2 Linker
  • 4521 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Removal Request - GPU-Z v2.15.0 (normal skin)

TechPowerUp GPU-Z v2.15.0SHA-256 30d400da8a7727e3b362b600a41ade1ed4b50cbf36c7a4be22fad47c2323228a current Palo Alto Networks verdict: generic.mlhttps://www.virustotal.com/#/file/30d400da8a7727e3b362b600a41ade1ed4b50cbf36c7a4be22fad47c2323228a/details Download link: https://www.techpowerup.com/download/techpowerup-gpu-z/

i3vi3v by • L2 Linker
  • 4394 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Removal Request: TweakBit PCSpeedUp

Hello,Please remove a false positive detection given to the new version of TweakBit PCSpeedUp stub.The new version includes corrections from AppEsteem.Software: TweakBit PCSpeedUpDetection on VirusTotal: generic.mlSHA-256: 68e36e8980126f9d76d470bd654bd66f4403db92401e3edc19a6dcdacad4a39fVirusTotal link: https://www.virustotal.com/#/file/68e36e898...

YelenaRez by • L3 Networker
  • 4359 Views
  • 2 replies
  • 0 Likes

False positive removal request: generic.ml

Hello,I'm the creator of BrushBox (www.brushbox.cc), a plugin for Adobe Photoshop. You are flagging my binary in VirusTotal. It absolutely is not malware. Its sole purpose is to parse binary files for PNG images and write them to disk. File Hash: 60c7d1eba5dc7240143657fb64699b76cc6608a25535ddbd2019e6652f611f02Link to Virustotal report for the fi...

False positive removal request : generic.ml

Hello, I am the CEO of Synthetic Automation, a society which develops softwares. We scanned our software suite in VirusTotal but some of our exe files are considered as potentially harmful (false positive) by your antivirus products. Exe files are from our Software Give Access Total Control (24 exe files). Here are the VirusTotal detection resul...

ground77 by • L0 Member
  • 3180 Views
  • 1 replies
  • 0 Likes

False Positive Removal Request Winflector

False-positive submission Hi research team, PaloAlto false-positive detected, Cylance and VBA32 false-positive detected the application (wfserver.exe).https://www.virustotal.com/#/file/ec36883157a62423c80c5ff315ede3bc81fa6ee3ac4c6931d797b8f744c9a644/detection The appliaction is a part of the installer:https://www.virustotal.com/#/file/2b57bd28...

dziekan by • L0 Member
  • 5766 Views
  • 5 replies
  • 0 Likes

False-positive and White-listing submission (Perimeter81 by SaferSocial LTD)

Hello, We got our users reporting that Palo Alto show a false-positive warning of Perimeter81. Here is a link to TotalVirus report:https://www.virustotal.com/en/file/86117014500b7e1cda6ed16d112148f3543a4ec457bcaf84271687bc2a6be39f/analysis/ The file can be downloaded here (via Google Drive): https://drive.google.com/file/d/1JvizelvuMu8W8byYWVl...

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