VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Discussions

VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum.

 

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious

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brcook by L2 Linker
  • 6167 Views
  • 0 replies
  • 4 Likes

False Positive for ThreatSupport_Anti-Malware.exe

Dear Sir or Madam, This Andrey Filatov from Threat Support. You have mistakenly detected the file ThreatSupport_Anti-Malware.exe in Threat Support Anti Malware as malware "(generic.ml)". It is a false positive. It will bring troubles to both our user...

False positive generic.ml

Some of the programs in this page 

http://www.saleensoftware.com/

 

are wrongly marked with -> Palo Alto Networks (Known Signatures) generic.ml

e.g.

 

File Hash: d19489e56fc32be3bb71005552f4ce5c002dfce6be0f39faee8fa926e6b59fa8
Virustotal: https://www.virust

...

False-positive on comodo

Hi,

 

I would like to draw urgent attention of Paloalto Networks staff to resolve following false-positive on one of Comodo Internet Security files:

 

File SHA-1: aa98566f8b3f254dc8fb3678b0e3b983270310fe

Link to Virustotal report for the file: https://www

...

False positive on musikcube

Clearing some false positives for musikcube (https://github.com/clangen/musikcube) a CLI music player:

  

File Hash: b1f3b24610649092c6880db37df72ffa03a6350c8c030726448be36de285526c

Link to Virustotal report for the file:https://www.virustotal.com/en/fi

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vaosde by L0 Member
  • 1313 Views
  • 1 replies
  • 0 Likes

Please review for possible false positive

File Hash: eab82990070b3909b8119f8798dff388ef99cc6561be52a5eb60e2bba7510ba5

Link to Virustotal report for the file: https://www.virustotal.com/#/file/eab82990070b3909b8119f8798dff388ef99cc6561be52a5eb60e2bba7510ba5/detection

Current VirustTotal Verdict

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CorusEnt by L0 Member
  • 1275 Views
  • 1 replies
  • 0 Likes

False Positives for AppEdReview.com

To Whom It May Concern,

 

My name is Corey Lee. I am the webmaster of AppEdReview.com. Recently, one of your network users reported to us that your network blocks our website (https://appedreview.com/). I understood that our website was hacked and some

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False Positive detections "generic.ml"

VirusTotal and see false positive detections generic.ml.

SHA-1: cac2098916b738480b65570df031d2b464154391

SHA-256: f3ee005f24c8ebf905f6611e0215fa35a52356e20351dbec7095a621bfcbcc0e

Current VT Verdict: generic.ml

The latest report from VT: https://www.virus

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corsacow by L0 Member
  • 1235 Views
  • 1 replies
  • 0 Likes

False Positive detections of our software ("generic.ml")

Hello, I work at ISI Sviluppo Informatico SRL ( www [dot] isisviluppo [dot] it), we are a software development company.

We have one executable ( LauncherPlus.exe ), part of our software, that is detected as a virus by your product, but it's a false po

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mferrari by L0 Member
  • 1310 Views
  • 1 replies
  • 0 Likes

False Positive: Hamster Free Video Converter

I think this is a false positive. Only 1 other virus engine besides PA is saying it is bad.

 

File Hash: 0617c8c1be55ea923fbfef8d0a92957b8a753e47fb77d847d33778ae563e011c

Link to Virustotal report: https://www.virustotal.com/#/file/0617c8c1be55ea923fbfef

...

amorrow by L0 Member
  • 1647 Views
  • 1 replies
  • 0 Likes

False Positive submission

Please see this zip file:

 

AI.zip file

 

The password is:   Infected

 

Change the name of the file inside the zip to AI.exe

 

This AI.exe file is picked up by VirusTotal as a false positive.  We are the software developers of this file and it has been used

...

Resolved! False Positive Submission

Package from Microsoft is being flagged as Virus/Win32.WGeneric.nerer(3010301) 

 

virus total: https://www.virustotal.com/#/file/45a0281f5ea3d78058cd3c3583c6b218b6239a8e7bb4a7121811f3157b3294bd/detection

 

File Name: 3DViewer.dll

 

Original download: http:

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DIRTT by L2 Linker
  • 4009 Views
  • 3 replies
  • 0 Likes

False Positive Removal Request

Hi!

We got a false positive detect on our software ZaxarSetup.4.000.1.exe and would like to remove it. 

 

File Hash: 1b92085e3b908b35ad89aeeceb6b74863f2568be6bdc9f4864d82019469cbb25

Link to Virustotal report: https://virustotal.com/en/file/1b92085e3b908b

...

False Positive Submission (generic.ml)

Hello,

 

The file:

http://www.pcwinsoft.com/temp/VideoToExeConverterInstGT.exe

 

is being reported on VirusTotal by your anti-virus engine as generic.ml

 

This particular installer is for a 24 hour promotion on giveawayoftheday.com so it is not signed. When

...

False Postive genercl.ml

A product we develop is listed by you as a generic.ml detection.  Can you please have this removed by your engineers? 

 

VirusTotal: https://www.virustotal.com/#/file/bafe7b47a322a74434c60cfcf8ea7702509642d3f907dd4a8446f4e4edd51bc6/detection

 

SHA-256

baf...

dmajews by L1 Bithead
  • 2134 Views
  • 6 replies
  • 0 Likes
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