False Positive need to fix urgently [generic.ml]

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L0 Member

False Positive need to fix urgently [generic.ml]

Hello,

 

The file of our company's software is falsely detected by paloaltonetworks from your latest scanner.

 

The related file is legit, digitally signed with certificate, its 100% clean, no adware or bundled offer, and we dont serve any kind of advertisements.

The false detection has affected our end users, Please fix it asap.
We will solve this by legal procedure if you dont fix it in a timely manner. 

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L4 Transporter

Hello,

 

Your file is no longer listed as malicious. 

Please check on VT after clicking  the REANALYZE  button.

https://www.virustotal.com/#/file/99a207e8683d8da8cf23158906e02b1c737da71954eae39af4ae04295f472ede/d...

 

Himani Singh

 

Himani Singh

View solution in original post


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Highlighted
L4 Transporter

Hi 

 

Please check the mini-graph on this file hash, it doesn't look good.

 

https://www.virustotal.com/graph//drawer/node-summary/node/n99a207e8683d8da8cf23158906e02b1c737da719...

 

Do you have source of the file?  Is file signed by self-signed cert or known CA?

 

Thanks

Himani

Himani Singh
Highlighted
L0 Member

Hello,

 

The related file is from our company's legit proxy software, 

Yes, its digitally signed with certificate issued by GlobalSign, countersigned by Symantec.

 

Your flag has affected our end users, Please fix it asap. Appreciate it.

We will have to solve this by legal procedure if you dont solve it in a timely manner.


Regards

 

Highlighted
L4 Transporter

 Hi  I have asked our internal team to review your sample.

 We will update you immediately once I have an update. 

 

Thanks, 

-Koji

Highlighted
L4 Transporter

Hello,

 

Your file is no longer listed as malicious. 

Please check on VT after clicking  the REANALYZE  button.

https://www.virustotal.com/#/file/99a207e8683d8da8cf23158906e02b1c737da71954eae39af4ae04295f472ede/d...

 

Himani Singh

 

Himani Singh

View solution in original post

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