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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
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  • 0 replies
  • 7 Likes

Possible false positive submission (generic.ml)

Hi, I'd like to know if this file is a false positive:File name: R3p.BDO.Loader.exeDetection: generic.mlSHA-256: 6df80c3431c1a8ae2d4b60c12ede1e94ff20a88f417e373df9b18e5f0c079ddbhttps://www.virustotal.com/#/file/6df80c3431c1a8ae2d4b60c12ede1e94ff20a88f417e373df9b18e5f0c079ddb/detailsDownload source: https://www27.zippyshare.com/v/E3BSwFxQ/file.html

False Positive Submission (generic.ml)

False Positive SubmissionSoftware name: Outbyte PCRepairDetection: generic.mlSHA256: 2656b77bcae99112b7087530adaf4a1a1fac07316134eb36b907b3941d6a5be8https://www.virustotal.com/#/file/2656b77bcae99112b7087530adaf4a1a1fac07316134eb36b907b3941d6a5be8/detectionDownload link: http://downloads.outbyte.com/en/pc-repair/stub/pc-repair-setup.exe

YelenaRez by • L3 Networker
  • 3458 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

False Positive ReportSoftware: Ransomware DefenderDetection: generic.mlSHA256: ce60942572aa37a77a9e810b613e4dade86d3be5fd409d4f47d752b11ceff047MD5: 2a77cac9c2066044386910c1757c8f03Website with download link: https://shieldapps.com/products/ransomware-defender/

JJShield by • L2 Linker
  • 6543 Views
  • 7 replies
  • 0 Likes

False Positive Report (libwebp.exe - generic.ml)

File Hash: fb511a71f561d1dec86ee47d413c3fb1ea09447818ba90c3ca8b1bf64ff094bc Link to Virustotal report for the file:https://www.virustotal.com/#/file/fb511a71f561d1dec86ee47d413c3fb1ea09447818ba90c3ca8b1bf64ff094bc/detection Current VirustTotal Verdict: generic.ml Description: The file is component of a NCH Software product.

DXMYNAME by • L0 Member
  • 3243 Views
  • 2 replies
  • 0 Likes

False Positive (ffmpeg24.exe - generic.ml)

File Hash: d98f0855896f0c0d7f209b6f85bd8f1dbd9cd7e13ee1eeb8ec07cfa9b5ba8113Link to Virustotal report for the file: https://www.virustotal.com/#/file/f1438be3ffa0aac5ee0c1e1706458cc2735e79f4a50825dc1592b4e44a8340ee/d...Current VirustTotal Verdict: generic.mlDescription: The file is component of a NCH Software product.

DXMYNAME by • L0 Member
  • 4155 Views
  • 1 replies
  • 0 Likes

False Positive Submission (generic.ml)

Hello!We have checked our software on VirusTotal and see false positive detection (generic.ml).Please check the protected zip file with sample: https://www.dropbox.com/s/nac9komznns31yk/vendor_Paloalto_2018_04_15.zipArchive also contains link to VirusTotal reports.Password for zip file is “infected” (without quotes)Thank you!

False Positive Submission (generic.ml)

Name: Identity Theft PreventerWebsite with download link: https://shieldapps.com/products/identity-theft-preventer/MD5: 159c00692e9f9aeff3a294c28f18baf6SHA256: f81d996ae7ad5ab04a6dc3a9a1200c0b9760d17d0162ae1cfd82b74316170314Link to Virustotal report for the file: https://www.virustotal.com/#/file/f81d996ae7ad5ab04a6dc3a9a1200c0b9760d17d0162ae1cf...

JJShield by • L2 Linker
  • 3043 Views
  • 2 replies
  • 0 Likes

False Positive Submission (Win32.WGeneric.rltke)

Hi, Please see below regarding request for re-classification of our companies internal software. File Hash (MD5): 2350c2a7612770bae272a2c5abbb59f6File Hash (SHA1): a54c4571783b590ede9de76ceacc4ab5039b8ee9VirusTotal Report: https://www.virustotal.com/#/file/cf0fdda24112bcb348f9369929be8119a9edef29079398b47fee0bb0533ca8d1/detectionDescription: The...

Resolved! False Positive

File Hash: a45187ae4bf56cef8ac6dc46d8dd0901be474c652a80b305b909f9376f1183abLink to Virustotal report for the file: https://www.virustotal.com/en/file/a45187ae4bf56cef8ac6dc46d8dd0901be474c652a80b305b909f9376f1183ab/analysis/Current VirustTotal Verdict: generic.mlDescription: The file is component of a NCH Software product.

DXMYNAME by • L0 Member
  • 4037 Views
  • 2 replies
  • 0 Likes

False Positive (bpgpaypal.exe - gneric..ml)

File Hash: f1438be3ffa0aac5ee0c1e1706458cc2735e79f4a50825dc1592b4e44a8340eeLink to Virustotal report for the file: https://www.virustotal.com/#/file/f1438be3ffa0aac5ee0c1e1706458cc2735e79f4a50825dc1592b4e44a8340ee/detectionCurrent VirustTotal Verdict: generic.mlDescription: The file is component of a NCH Software product.

DXMYNAME by • L0 Member
  • 2590 Views
  • 1 replies
  • 0 Likes

False positive (VBA macro)

Hello, We are developer and reseller of XLSTAT, statistical add-ins for Excel, based on VBA macro. One of our customers used your anti-virus and XLSTAT is detected has a malware. Of course, it is not a malware and we have it installed on more than few thousands of computer without a problem. Please, find the message of the anti virus: Applicatio...

Resolved! False Positive Submission (generic.ml)

Hello, two of our files has been flag as "generic.ml"Virustotal Link:File Hash: SHA-256 6d54a72e4a6a89b04ba5f6308e59ae5df9adb07afacbc3ebcdbe4ba6f5e87f89https://www.virustotal.com/#/file/6d54a72e4a6a89b04ba5f6308e59ae5df9adb07afacbc3ebcdbe4ba6f5e87f89/detectionVirustotal Link:File Hash: SHA-256 15b5b7d5feacf5a6d30d6717f5db56384789cdf876045361b2f9...

Resolved! False Positive Submission (generic.ml)

Hello, One of our files has been flagged as a threat, but we believe this to be in error. I'd like to request that the file be reviewed. File Hash: SHA-256 b93999d8b8edc3584a6e0e68f7ead0700e4f0783d47e4260c98d2c2f233ffd4eLink to Virustotal report for the file: https://www.virustotal.com/#/file/b93999d8b8edc3584a6e0e68f7ead0700e4f0783d47e4260c98d...

jks_hg by • L0 Member
  • 3835 Views
  • 3 replies
  • 0 Likes

False Positive Submission (generic.ml)

Hi This file keeps getting flagged each time we release an updated version of it. Could you please fix your system to prevent triggering so many false positives on our file? I'd really appreciate quick action on this. Thank you. File Hash: ec1a8487f3bbc26967f21e4a3e4288c2f3ee725105e67c8fdd287a87f8c7de06 Current VT Verdict: generic.pupLink to Vir...

beniam by • L2 Linker
  • 3060 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

see https://www.virustotal.com/#/file/c1dda62ef33c0a9c28771cd90c7fb8cd16cca34de0fbab6f3b49c4b965deccc1/detection I wrote this program, its purpose is to update some configuration files. Best regards,Wolfgang Enzinger

GUC_GmbH by • L1 Bithead
  • 4429 Views
  • 4 replies
  • 0 Likes
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