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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
  • 14150 Views
  • 0 replies
  • 7 Likes

False Positive

Software: Windows Privacy Dashboard SHA256: 19a6bfb454d19ae13941f528082f4e7a31b26f5cf3b342bf4984bdbc28c9d144 Virustotal: https://www.virustotal.com/en/file/19a6bfb454d19ae13941f528082f4e7a31b26f5cf3b342bf4984bdbc28c9d144/analysis/ Detection: generic.ml Website with download link: https://wpd.app

Resolved! False Positive Removal Request - GPU-Z v2.10.0

I think this is a false-positive: TechPowerUp GPU-Z v2.10.0SHA-256 1642b993200de0a2ea36a35c5199182eb1653118832ab819edec7d481e92da3dcurrent Palo Alto Networks verdict: generic.mlhttps://www.virustotal.com/#/file/1642b993200de0a2ea36a35c5199182eb1653118832ab819edec7d481e92da3d Download link: https://www.techpowerup.com/download/techpowerup-gpu-z/

i3vi3v by • L2 Linker
  • 4244 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive

Detection: generic.mlSoftware: Cyber Privacy SuiteSHA256: ecc99d81feebde22b09c3f5af9c2b59510fcff2980b6efae6437ad93e1958bffMD5: cf902e68ae65f8c88fd51c175e7e6720Website with download link: https://shieldapps.com/products/cyber-privacy-suite/Screenshots

Palo Alto.JPG
JJShield by • L2 Linker
  • 4028 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive

Name: Cyber Privacy SuiteDetection: generic.mlSHA256: 495237b17c1b75029efb4a361f9cb637abaf54c0f7f8bb1f7f13a5eb5eb691d0MD5: 255c7d21e22ba155cf1f2779069e303bWebsite with download link: https://shieldapps.com/products/cyber-privacy-suite/

JJShield by • L2 Linker
  • 4726 Views
  • 4 replies
  • 0 Likes

Resolved! False Positive

Name: PC Privacy ShieldDetection: generic.mlSHA256: ebba82c69d84e8fb2c496492a43eab4d4bca87fdb370fae2e1e0b8f622c8aa4cMD5: a2eb4e3652e1ef11493b7e9c028eb75fWebsite with download link: https://shieldapps.com/products/pc-privacy-shield/

JJShield by • L2 Linker
  • 3714 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive

Name: Identity Theft PreventerDetection: generic.mlSHA256: 7fec5ebc32337a8aea74b9439393f53099656b6410ba6f356c07e2eea94f29e5MD5:7ec029734547260eee79680d29762fd6Website with download link: https://shieldapps.com/products/identity-theft-preventer/

JJShield by • L2 Linker
  • 3555 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

Name: PC Cleaning UtilityDetection: generic.mlSHA256: 236151423cc8863eba63899ddc37d13cb23fd3c539ad34898c6fc32651fce2fcMD5: ed175782a311c3da1d4c441b82481b35Website with download link: https://shieldapps.com/products/pc-cleaning-utility/

JJShield by • L2 Linker
  • 3547 Views
  • 2 replies
  • 0 Likes

WildFire False Positive Submission

Hello there, I represent Kromtech company(https://kromtech.com) which produces MacKeeper app (https://mackeeper.com). We have report from our partners that your WildFire service marks our products as Malware.We would like to report false positive but I didn't find a way how to do that if I don't own your service. I've been suggested to use this ...

Screen Shot 2018-05-18 at 10.41.48 AM.png
ze0adik by • L1 Bithead
  • 7922 Views
  • 8 replies
  • 0 Likes

FP Report on BA003.exe (md5 5fcec23f3a287e118af4a73966dc796d)

Hi PaloAlto, One of our files, BA003.exe (md5 5fcec23f3a287e118af4a73966dc796d) is being flagged as generic.ml. Can I ask you to review and reassess the detected file in the context of the installer that uses the file, rather than as a stand-alone file, with the aim of removing BA003.exe from detection? Detected file and installer can be downloa...

LS_Andy by • L0 Member
  • 4284 Views
  • 4 replies
  • 0 Likes

Resolved! FALSE positive (generic.ml)

File Hash: 127259300f4786c1f615be658d236aa875a9dc20fc0be4b5f9cdc637ba058622Link to Virustotal report for the file: https://www.virustotal.com/#/file/127259300f4786c1f615be658d236aa875a9dc20fc0be4b5f9cdc637ba058622/Current VirustTotal Verdict: generic.mlDescription: This exe has been built by ourself, we are the publisher of the file. We are sure...

HS-Brelo by • L0 Member
  • 3678 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

Hello,Reporting False PositiveSoftware name: Identity Theft Preventer SHA256: 4593ca4e913867ffd80d4a24355f9a75afda1bdd94fb9a5e55e837aedd062318MD5: 31dccb4323b88f66c8a7e2b5e4e211feWebsite with download link: https://shieldapps.com/products/identity-theft-preventer/Thank you for your time

JJShield by • L2 Linker
  • 3647 Views
  • 2 replies
  • 0 Likes

False Positive Win32.WGeneric.rzjvz

File Hash: 93d841a3063355fae2be389bc658c9303fccb449fcb7f8fa121508254d6d321f Link to Virustotal report for the file: https://www.virustotal.com/#/file/93d841a3063355fae2be389bc658c9303fccb449fcb7f8fa121508254d6d321f/detection Current VirustTotal Verdict: Benign Description: This file is being blocked by our PaloAlto firewalls as a Threat both whe...

Resolved! False Positive Submission (generic.ml)

Hi, Kindly check MyCleanID from RealDefense LLC VirusTotal link: https://www.virustotal.com/#/file/a2215b22423aaac6cb1e0c43cf4f62e097ef9c7be33acef620736385eefb4056/detectionCurrent VT Verdict: generic.ml Thank you.

kns123 by • L2 Linker
  • 5395 Views
  • 4 replies
  • 0 Likes

Resolved! False Positive

Hello,Name: PC Privacy ShieldDetection: generic.mlSHA256: 9b011e0c8a678f063217717a37b9966d571784e990a8a58bb203699950f7d2a1MD5: 9027187e9afd06cd3d4c84baa336c065Website with download link: https://shieldapps.com/products/pc-privacy-shield/Thank you.

JJShield by • L2 Linker
  • 3996 Views
  • 2 replies
  • 0 Likes
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