VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Discussions

VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum.

 

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious

...

brcook by L2 Linker
  • 8571 Views
  • 0 replies
  • 4 Likes

Resolved! False Positive Submission

Package from Microsoft is being flagged as Virus/Win32.WGeneric.nerer(3010301) 

 

virus total: https://www.virustotal.com/#/file/45a0281f5ea3d78058cd3c3583c6b218b6239a8e7bb4a7121811f3157b3294bd/detection

 

File Name: 3DViewer.dll

 

Original download: http:

...

DIRTT by L2 Linker
  • 5187 Views
  • 3 replies
  • 0 Likes

False Positive Removal Request

Hi!

We got a false positive detect on our software ZaxarSetup.4.000.1.exe and would like to remove it. 

 

File Hash: 1b92085e3b908b35ad89aeeceb6b74863f2568be6bdc9f4864d82019469cbb25

Link to Virustotal report: https://virustotal.com/en/file/1b92085e3b908b

...

False Positive Submission (generic.ml)

Hello,

 

The file:

http://www.pcwinsoft.com/temp/VideoToExeConverterInstGT.exe

 

is being reported on VirusTotal by your anti-virus engine as generic.ml

 

This particular installer is for a 24 hour promotion on giveawayoftheday.com so it is not signed. When

...

False Postive genercl.ml

A product we develop is listed by you as a generic.ml detection.  Can you please have this removed by your engineers? 

 

VirusTotal: https://www.virustotal.com/#/file/bafe7b47a322a74434c60cfcf8ea7702509642d3f907dd4a8446f4e4edd51bc6/detection

 

SHA-256

baf...

dmajews by L1 Bithead
  • 3347 Views
  • 6 replies
  • 0 Likes

False positive

Hi,

We are facing some false positive issues in the software we develop. Here is a link to download a sample installer and also individual content:
https://cp.sync.com/dl/f0ef29c20#hnvbmt7r-zbpvwdaa-qc6feknz-ks834c37
https://cp.sync.com/dl/d4f2b98c0#9bi

...

carles by L0 Member
  • 2541 Views
  • 2 replies
  • 0 Likes

False Positive Submission (generic.ml)

File Hash: ff0c2be1e4ec5eb392f182480ea252af6bbe59c0b4723b7a0424ff38a50d7070
Link to Virustotal report for the file: 

https://www.virustotal.com/en/file/ff0c2be1e4ec5eb392f182480ea252af6bbe59c0b4723b7a0424ff38a50d7070/analysis/
Current VirustTotal Verdic

...

seeleyh by L0 Member
  • 2197 Views
  • 1 replies
  • 0 Likes

False Positive Submission (generic.ml)

 

Please try to make sure that it will not find future updates for the same reson it finds this one ...

 

File Hash:

cf757721f91d42984f233e265f789c27486009ac46c3776f0774425e361b9efa

 

VT Link:

https://www.virustotal.com/#/file/cf757721f91d42984f233e265f789c

...

beniam by L2 Linker
  • 1986 Views
  • 1 replies
  • 0 Likes

False Positive Submission (generic.ml)

Hi,

 

One of the files produced by Hola has been flagged as false positive. 

 

I would appreceiate your help in clearing it.

 

Download link:

hola.org/download  

 

File Hash:

 e87ebe658252509ddf145c3b4d4dd6eec48767b7e4f5dcdbe1ba14a23cc41a59

 

VT Link:

https://www

...

False Positive Submission: 7zip installer

Hi There

 

The following is being detected as a virus, and since it's a reputable source, it's probably a false positive. VirusTotal detects no threat:

 

Virus/Win32.WGeneric.nnpwy(188234211)
http://www.7-zip.org/a/7z1602-x64.exe

 

https://www.virustotal.co

...

puppetjt by L1 Bithead
  • 4432 Views
  • 5 replies
  • 0 Likes

Resolved! False Positive detections "generic.ml"!

Hello,
We have checked our software on VirusTotal and see false positive detections generic.ml.
File Hash: b83ad7a93a956662591fca3728bed3f78965a6f1

Current VT Verdict: generic.ml
The latest report from VT: https://virustotal.com/#/file/9fbe5eae2eae445ff6

...

Resolved! False Positive Removal detections "generic.ml"!

Hello.
We have checked our software on VirusTotal and see false positive detections generic.ml.
File Hash: b83ad7a93a956662591fca3728bed3f78965a6f1
Current VT Verdict: generic.ml
The latest report from VT: https://virustotal.com/#/file/9fbe5eae2eae445ff6

...

Resolved! False Positive for ThreatSupport_Anti-Malware.exe

Dear Sir or Madam, This Andrey Filatov from Threat Support. You have mistakenly detected the file ThreatSupport_Anti-Malware.exe in Threat Support Anti Malware as malware "(generic.ml)". It is a false positive. It will bring troubles to both our user...

Resolved! False Positive detections "generic.ml"!

Hello.
We have checked our software on VirusTotal and see false positive detections generic.ml.
File Hash: b83ad7a93a956662591fca3728bed3f78965a6f1
Current VT Verdict: generic.ml
The latest report from VT: https://virustotal.com/#/file/9fbe5eae2eae445ff6

...

False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

File Hash: 2d40d111af5ff9c055a479e91ab9f90e108e4a46ae487eeddc51f86c12bd5651

Current VT Verdict: generic.pu

...