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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
  • 14251 Views
  • 0 replies
  • 7 Likes

Resolved! False Positive Submission (generic.ml)

Hello,Reporting False PositiveSoftware name: Identity Theft Preventer SHA256: 4593ca4e913867ffd80d4a24355f9a75afda1bdd94fb9a5e55e837aedd062318MD5: 31dccb4323b88f66c8a7e2b5e4e211feWebsite with download link: https://shieldapps.com/products/identity-theft-preventer/Thank you for your time

JJShield by • L2 Linker
  • 3675 Views
  • 2 replies
  • 0 Likes

False Positive Win32.WGeneric.rzjvz

File Hash: 93d841a3063355fae2be389bc658c9303fccb449fcb7f8fa121508254d6d321f Link to Virustotal report for the file: https://www.virustotal.com/#/file/93d841a3063355fae2be389bc658c9303fccb449fcb7f8fa121508254d6d321f/detection Current VirustTotal Verdict: Benign Description: This file is being blocked by our PaloAlto firewalls as a Threat both whe...

Resolved! False Positive Submission (generic.ml)

Hi, Kindly check MyCleanID from RealDefense LLC VirusTotal link: https://www.virustotal.com/#/file/a2215b22423aaac6cb1e0c43cf4f62e097ef9c7be33acef620736385eefb4056/detectionCurrent VT Verdict: generic.ml Thank you.

kns123 by • L2 Linker
  • 5456 Views
  • 4 replies
  • 0 Likes

Resolved! False Positive

Hello,Name: PC Privacy ShieldDetection: generic.mlSHA256: 9b011e0c8a678f063217717a37b9966d571784e990a8a58bb203699950f7d2a1MD5: 9027187e9afd06cd3d4c84baa336c065Website with download link: https://shieldapps.com/products/pc-privacy-shield/Thank you.

JJShield by • L2 Linker
  • 4039 Views
  • 2 replies
  • 0 Likes

FALSE Positive

HiWe are anti-cheat software developed, and our product were tagged as virus.But as you can see it isn't a virus, it's a game based DLL packed with WinLicense to make it harder to get hacked by cheat developers, please we ask you to look every byte in this DLL because everytime we update our product and when we scan the file it's been detected a...

False Positive

HiWe are anti-cheat software developed, and our product were tagged as virus.But as you can see it isn't a virus, it's a game based DLL packed with WinLicense to make it harder to get hacked by cheat developers.Please take a look on our case.Thanks in advanceVirusTotal link: https://www.virustotal.com/#/file/42a0576604b39537e184b82b2c703c08c9714...

Resolved! False Positive

False positive on uTorrent:https://www.virustotal.com/#/file-analysis/MDAyZjAzNzNjNDc5NGZmYjkxOTdmNzRmNTRlZThiM2M6MTUyODI4Mjc5OQ==

Possible false positive submission (generic.ml)

Hi, I'd like to know if this file is a false positive:File name: R3p.BDO.Loader.exeDetection: generic.mlSHA-256: 6df80c3431c1a8ae2d4b60c12ede1e94ff20a88f417e373df9b18e5f0c079ddbhttps://www.virustotal.com/#/file/6df80c3431c1a8ae2d4b60c12ede1e94ff20a88f417e373df9b18e5f0c079ddb/detailsDownload source: https://www27.zippyshare.com/v/E3BSwFxQ/file.html

False Positive Submission (generic.ml)

False Positive SubmissionSoftware name: Outbyte PCRepairDetection: generic.mlSHA256: 2656b77bcae99112b7087530adaf4a1a1fac07316134eb36b907b3941d6a5be8https://www.virustotal.com/#/file/2656b77bcae99112b7087530adaf4a1a1fac07316134eb36b907b3941d6a5be8/detectionDownload link: http://downloads.outbyte.com/en/pc-repair/stub/pc-repair-setup.exe

YelenaRez by • L3 Networker
  • 3626 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

False Positive ReportSoftware: Ransomware DefenderDetection: generic.mlSHA256: ce60942572aa37a77a9e810b613e4dade86d3be5fd409d4f47d752b11ceff047MD5: 2a77cac9c2066044386910c1757c8f03Website with download link: https://shieldapps.com/products/ransomware-defender/

JJShield by • L2 Linker
  • 6874 Views
  • 7 replies
  • 0 Likes

False Positive Report (libwebp.exe - generic.ml)

File Hash: fb511a71f561d1dec86ee47d413c3fb1ea09447818ba90c3ca8b1bf64ff094bc Link to Virustotal report for the file:https://www.virustotal.com/#/file/fb511a71f561d1dec86ee47d413c3fb1ea09447818ba90c3ca8b1bf64ff094bc/detection Current VirustTotal Verdict: generic.ml Description: The file is component of a NCH Software product.

DXMYNAME by • L0 Member
  • 3421 Views
  • 2 replies
  • 0 Likes

False Positive (ffmpeg24.exe - generic.ml)

File Hash: d98f0855896f0c0d7f209b6f85bd8f1dbd9cd7e13ee1eeb8ec07cfa9b5ba8113Link to Virustotal report for the file: https://www.virustotal.com/#/file/f1438be3ffa0aac5ee0c1e1706458cc2735e79f4a50825dc1592b4e44a8340ee/d...Current VirustTotal Verdict: generic.mlDescription: The file is component of a NCH Software product.

DXMYNAME by • L0 Member
  • 4294 Views
  • 1 replies
  • 0 Likes

False Positive Submission (generic.ml)

Hello!We have checked our software on VirusTotal and see false positive detection (generic.ml).Please check the protected zip file with sample: https://www.dropbox.com/s/nac9komznns31yk/vendor_Paloalto_2018_04_15.zipArchive also contains link to VirusTotal reports.Password for zip file is “infected” (without quotes)Thank you!

False Positive Submission (generic.ml)

Name: Identity Theft PreventerWebsite with download link: https://shieldapps.com/products/identity-theft-preventer/MD5: 159c00692e9f9aeff3a294c28f18baf6SHA256: f81d996ae7ad5ab04a6dc3a9a1200c0b9760d17d0162ae1cfd82b74316170314Link to Virustotal report for the file: https://www.virustotal.com/#/file/f81d996ae7ad5ab04a6dc3a9a1200c0b9760d17d0162ae1cf...

JJShield by • L2 Linker
  • 3167 Views
  • 2 replies
  • 0 Likes

False Positive Submission (Win32.WGeneric.rltke)

Hi, Please see below regarding request for re-classification of our companies internal software. File Hash (MD5): 2350c2a7612770bae272a2c5abbb59f6File Hash (SHA1): a54c4571783b590ede9de76ceacc4ab5039b8ee9VirusTotal Report: https://www.virustotal.com/#/file/cf0fdda24112bcb348f9369929be8119a9edef29079398b47fee0bb0533ca8d1/detectionDescription: The...

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