This website uses Cookies. By clicking Accept, you agree to the storing of cookies on your device to enhance your community and translation experience. Read our Privacy Policy.
Click Preferences to customize your cookie settings.
Accept
Reject
Preferences
Buy or Renew
Buy or Renew
VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Discussions

Start a conversation

VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
  • 13870 Views
  • 0 replies
  • 7 Likes

False positive (VBA macro)

Hello, We are developer and reseller of XLSTAT, statistical add-ins for Excel, based on VBA macro. One of our customers used your anti-virus and XLSTAT is detected has a malware. Of course, it is not a malware and we have it installed on more than few thousands of computer without a problem. Please, find the message of the anti virus: Applicatio...

Resolved! False Positive Submission (generic.ml)

Hello, two of our files has been flag as "generic.ml"Virustotal Link:File Hash: SHA-256 6d54a72e4a6a89b04ba5f6308e59ae5df9adb07afacbc3ebcdbe4ba6f5e87f89https://www.virustotal.com/#/file/6d54a72e4a6a89b04ba5f6308e59ae5df9adb07afacbc3ebcdbe4ba6f5e87f89/detectionVirustotal Link:File Hash: SHA-256 15b5b7d5feacf5a6d30d6717f5db56384789cdf876045361b2f9...

Resolved! False Positive Submission (generic.ml)

Hello, One of our files has been flagged as a threat, but we believe this to be in error. I'd like to request that the file be reviewed. File Hash: SHA-256 b93999d8b8edc3584a6e0e68f7ead0700e4f0783d47e4260c98d2c2f233ffd4eLink to Virustotal report for the file: https://www.virustotal.com/#/file/b93999d8b8edc3584a6e0e68f7ead0700e4f0783d47e4260c98d...

jks_hg by • L0 Member
  • 3871 Views
  • 3 replies
  • 0 Likes

False Positive Submission (generic.ml)

Hi This file keeps getting flagged each time we release an updated version of it. Could you please fix your system to prevent triggering so many false positives on our file? I'd really appreciate quick action on this. Thank you. File Hash: ec1a8487f3bbc26967f21e4a3e4288c2f3ee725105e67c8fdd287a87f8c7de06 Current VT Verdict: generic.pupLink to Vir...

beniam by • L2 Linker
  • 3082 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

see https://www.virustotal.com/#/file/c1dda62ef33c0a9c28771cd90c7fb8cd16cca34de0fbab6f3b49c4b965deccc1/detection I wrote this program, its purpose is to update some configuration files. Best regards,Wolfgang Enzinger

GUC_GmbH by • L1 Bithead
  • 4470 Views
  • 4 replies
  • 0 Likes

Resolved! False Positive

Name: Cyber Privacy SuiteSHA256: 1d5bc2e084b0d290fad053653997754bf0c6aa24312712b8cb32f614086e8932Detection: generic.mlWebsite with download link: https://shieldapps.com/products/cyber-privacy-suite/EULA:https://shieldapps.com/eula/Privacy Policy: https://shieldapps.com/privacy-policy/

JJShield by • L2 Linker
  • 3527 Views
  • 2 replies
  • 0 Likes

False Positive Submission (generic.ml)

Hello,I am a software qualiticien at SAGE FRANCE.When checking the executable of one of our applications under VirusTotal website we got a return from your antivirus engine.I'm forwarding you the link https://www.virustotal.com/#/file/e3ee7c74d7f61bc51f3f0eca3e613deae74b181d2b43330f0fd394c31c8692ae/detectionCan you include our application in you...

SAGE_FR by • L0 Member
  • 2897 Views
  • 2 replies
  • 0 Likes

false positive?

Hi. when our machines login to our domain some files are copied over.. i cannot find the filename, but the hash is 9ffc443a0264e41efc6db2cb24bb159f66fc4d53272210021fa1a054425309f9 and it keeps getting detected.. since yesterday when i setup the new 3220 it has been detected 3.300 times.. im not sure what the file is, so if you can see that someh...

False Positive Submission (generic.ml)

Hello, can you please check this detection, it is generic.ml false positive on clean application: PC Cleaning Utility from ShieldApps.comhttps://www.virustotal.com/#/file/2fbff1db0aa432f303cc1d842a78922fd66189da617dbfbd67750a9318a4a1a2/detectionSHA256: 2fbff1db0aa432f303cc1d842a78922fd66189da617dbfbd67750a9318a4a1a2 Thanks!Researcher@AppEsteem...

Xiayutu by • L1 Bithead
  • 5722 Views
  • 4 replies
  • 0 Likes

Resolved! False Positive (generic.ml)

Software Identity Theft Preventer, has been flagged as: generic.mlThe detection is from Virus Total engine.Software is signed: SHA256 a016107cda9462540258f4e45309049bb878acd5a91477cca37918b3487610a0 Website with download link: https://shieldapps.com/products/identity-theft-preventer/ Thank you very much for your time.

JJShield by • L2 Linker
  • 3943 Views
  • 2 replies
  • 0 Likes

False Positive Submission (HL7ref_BP.DLL)

Hi, Kindly check HL7ref_BP.DLL from Global Health ReferralNet Module VirusTotal link: https://www.virustotal.com/#/file/4679b1859f20622b6a17c65506c5f3ff4c0dc9d224102fcdb13e3c77f90bfffd/detection Current VT Verdict: HL7ref_BP.DLL Thank you.

Bochen by • L0 Member
  • 4170 Views
  • 4 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

Hi, Kindly check MyCleanPC from RealDefense LLC VirusTotal link: https://www.virustotal.com/#/file/48cc88aeedd9b64fbd376429972de34507f7d0537d717fe3305003cc37eb4646/detection Current VT Verdict: generic.ml Thank you.

kns123 by • L2 Linker
  • 4052 Views
  • 3 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

Hi, Kindly check MyCleanID from RealDefense LLC VirusTotal link: https://www.virustotal.com/#/file/9f4f7ca8a51cb44eb104174cfed46a9429dd96891a98090e7f170a9c89287974/detection Current VT Verdict: generic.ml Thank you.

kns123 by • L2 Linker
  • 4317 Views
  • 3 replies
  • 0 Likes

Resolved! False Positive Removal Submission(Generic.qlvkh)

Hi, Please remove Setup_SmartRF_Studio_7-2.9.0.exe from the anti-virus Generic.qlvkh signatureSHA 256 65794026cd9fc7f55dd06fbf0564ce44bc2271b259d49a85df23d64b95b746a3 VirusTotal URL:https://www.virustotal.com/#/file/65794026cd9fc7f55dd06fbf0564ce44bc2271b259d49a85df23d64b95b746a3/detection

Resolved! False Positive Submission Removal Request

Hello,Software Name: Anti MalwareDetection on VirusTotal: generic.mlSHA256: 6d0946392308919fa6a6a762faed197be98d6d6070b6afe8420f704c1fd16578Website with download link: https://shieldapps.com/products/anti-malware/

JJShield by • L2 Linker
  • 3491 Views
  • 2 replies
  • 0 Likes
  • 792 Posts
  • 67 Subscriptions
Top Solution Authors
View All
LEGAL NOTICES
RESOURCES
Khoros awards 2022
Copyright 2007 - 2026 - Palo Alto Networks