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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Discussions

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
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  • 0 replies
  • 7 Likes

Resolved! False Positive

Name: Cyber Privacy SuiteSHA256: 1d5bc2e084b0d290fad053653997754bf0c6aa24312712b8cb32f614086e8932Detection: generic.mlWebsite with download link: https://shieldapps.com/products/cyber-privacy-suite/EULA:https://shieldapps.com/eula/Privacy Policy: https://shieldapps.com/privacy-policy/

JJShield by • L2 Linker
  • 3497 Views
  • 2 replies
  • 0 Likes

False Positive Submission (generic.ml)

Hello,I am a software qualiticien at SAGE FRANCE.When checking the executable of one of our applications under VirusTotal website we got a return from your antivirus engine.I'm forwarding you the link https://www.virustotal.com/#/file/e3ee7c74d7f61bc51f3f0eca3e613deae74b181d2b43330f0fd394c31c8692ae/detectionCan you include our application in you...

SAGE_FR by • L0 Member
  • 2863 Views
  • 2 replies
  • 0 Likes

false positive?

Hi. when our machines login to our domain some files are copied over.. i cannot find the filename, but the hash is 9ffc443a0264e41efc6db2cb24bb159f66fc4d53272210021fa1a054425309f9 and it keeps getting detected.. since yesterday when i setup the new 3220 it has been detected 3.300 times.. im not sure what the file is, so if you can see that someh...

False Positive Submission (generic.ml)

Hello, can you please check this detection, it is generic.ml false positive on clean application: PC Cleaning Utility from ShieldApps.comhttps://www.virustotal.com/#/file/2fbff1db0aa432f303cc1d842a78922fd66189da617dbfbd67750a9318a4a1a2/detectionSHA256: 2fbff1db0aa432f303cc1d842a78922fd66189da617dbfbd67750a9318a4a1a2 Thanks!Researcher@AppEsteem...

Xiayutu by • L1 Bithead
  • 5654 Views
  • 4 replies
  • 0 Likes

Resolved! False Positive (generic.ml)

Software Identity Theft Preventer, has been flagged as: generic.mlThe detection is from Virus Total engine.Software is signed: SHA256 a016107cda9462540258f4e45309049bb878acd5a91477cca37918b3487610a0 Website with download link: https://shieldapps.com/products/identity-theft-preventer/ Thank you very much for your time.

JJShield by • L2 Linker
  • 3898 Views
  • 2 replies
  • 0 Likes

False Positive Submission (HL7ref_BP.DLL)

Hi, Kindly check HL7ref_BP.DLL from Global Health ReferralNet Module VirusTotal link: https://www.virustotal.com/#/file/4679b1859f20622b6a17c65506c5f3ff4c0dc9d224102fcdb13e3c77f90bfffd/detection Current VT Verdict: HL7ref_BP.DLL Thank you.

Bochen by • L0 Member
  • 4117 Views
  • 4 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

Hi, Kindly check MyCleanPC from RealDefense LLC VirusTotal link: https://www.virustotal.com/#/file/48cc88aeedd9b64fbd376429972de34507f7d0537d717fe3305003cc37eb4646/detection Current VT Verdict: generic.ml Thank you.

kns123 by • L2 Linker
  • 4014 Views
  • 3 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

Hi, Kindly check MyCleanID from RealDefense LLC VirusTotal link: https://www.virustotal.com/#/file/9f4f7ca8a51cb44eb104174cfed46a9429dd96891a98090e7f170a9c89287974/detection Current VT Verdict: generic.ml Thank you.

kns123 by • L2 Linker
  • 4268 Views
  • 3 replies
  • 0 Likes

Resolved! False Positive Removal Submission(Generic.qlvkh)

Hi, Please remove Setup_SmartRF_Studio_7-2.9.0.exe from the anti-virus Generic.qlvkh signatureSHA 256 65794026cd9fc7f55dd06fbf0564ce44bc2271b259d49a85df23d64b95b746a3 VirusTotal URL:https://www.virustotal.com/#/file/65794026cd9fc7f55dd06fbf0564ce44bc2271b259d49a85df23d64b95b746a3/detection

Resolved! False Positive Submission Removal Request

Hello,Software Name: Anti MalwareDetection on VirusTotal: generic.mlSHA256: 6d0946392308919fa6a6a762faed197be98d6d6070b6afe8420f704c1fd16578Website with download link: https://shieldapps.com/products/anti-malware/

JJShield by • L2 Linker
  • 3453 Views
  • 2 replies
  • 0 Likes

False Positive submission: Posdowload.exe

File Hash: 2eb9329ab1497042172e2163c4e918448499d7674170812f03b70dd42b487fcc Link to Virustotal report for the file: https://www.virustotal.com/en/file/2eb9329ab1497042172e2163c4e918448499d7674170812f03b70dd42b487fcc/analysis/1523972709/ Current VirustTotal Verdict: generic.mlDescription: We have been made aware that one of our products is being ...

pjgrun by • L0 Member
  • 3129 Views
  • 2 replies
  • 0 Likes

False positive on VirusTotal

Can you please address this false positive https://www.virustotal.com/#/file/ff32c2227af54f738c2bab0301bc0a101b64d6f1715865fc220ea1064ec1399a/details

RD1111 by • L2 Linker
  • 13228 Views
  • 17 replies
  • 0 Likes

False Positive in Outline (generic.ml)

Hello! I work on a recently released VPN tool called Outline:https://getoutline.org/ We bundle a couple of helper tools with our Windows client and are seeing a false positive for one, setsystemproxy.exe:https://www.virustotal.com/#/file/457533c12a6e214296800a0d69903279e2df8388e0c7ce806465602cc37d8306/detection The source and compiled binary are...

Resolved! False Positive Removal Request Trojan/Win32.startp.zy

Hello all, please fix this false positive: File Hash: c4b2adf4f9d51a00d90160a6d18f6cb40740c3048553b5d7c749ae2caaf13289 Link to Virustotal report for the file: https://www.virustotal.com/#/file/c4b2adf4f9d51a00d90160a6d18f6cb40740c3048553b5d7c749ae2caaf13289/detection Current VirustTotal Verdict: No engines detected this file Description: It's cu...

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