We have report from our partners that your WildFire service marks our products as Malware.
We would like to report false positive but I didn't find a way how to do that if I don't own your service. I've been suggested to use this forum on https://live.paloaltonetworks.com/t5/General-Topics/How-to-report-false-positive-if-I-m-not-a-custom...
Could you please help me with submission?
Appreciate your help.
Have a nice day.
The WildFire grayware verdict classifies files that behave similarly to malware, but are not malicious in nature or intent. A grayware verdict might be assigned to files that do not pose a direct security threat, but display otherwise obtrusive behavior (for example, installing unwanted software, changing various system settings, or reducing system performance). Examples of grayware software can typically include adware, spyware, and Browser Helper Objects (BHOs). The grayware verdict allows you to quickly distinguish malicious files on the network from grayware, and to prioritize accordingly.
Antivirus signatures are not generated for grayware and security policies cannot be enforced based on the grayware verdict. However, logs and reports can continue to alert to endpoints downloading grayware, enabling you to take any necessary action.
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