VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Discussions

VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum.

 

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious

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False Positive Removal Submission

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

1/ File Hash: 75a38c37187abf21c4ff9ac60c44def23b7b0d6b1e0ac261cf43352283fa3dc1

Current VT Verdict: generic

...

False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

1/ File Hash: a7573984009b1cc0cbc18bd47f34448941593e9934315e8e7857d9e1ad2c3224

Current VT Verdict: generic

...

False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

1/ File Hash: 3963e4394031465a2cacf14116dfa0bb8a449ff26077619fcc6d892a72e479d4

Current VT Verdict: generic

...

False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

File Hash: c0bde56a933705188587ed5b1d514c79eefe705349e96009d484f5ba2c7d70cf

Current VT Verdict: generic.pu

...

False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

1/ File Hash: ba7de78b8606430ff7659a4017d17f48e333d30e616d65ae9b2fb3a3e6493660

Current VT Verdict: generic

...

False Positive Detect Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

1/ File Hash: c597b5c277c13d64ca2b9169287fe33d349fad3f5daa4ebc385b27032ccda825

Current VT Verdict: generic

...

Resolved! False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

1/ File Hash: 3b3c275b004812bb070714857ec29d5394f4b19e9ff8b41884af7d5883a70bcf

Current VT Verdict: generic

...

Resolved! False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

1/ File Hash: 809169defaeda24912cae373858eef639638389bf978c418e308ecd59a7db986

Current VT Verdict: generic

...

Resolved! False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

1/ File Hash: ba4345edb0edf91ea2bb16d96ff63f4ebfab19e49199482a740a4256567ec699

Current VT Verdict: generic

...

Resolved! False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

1/ File Hash: c94f86f2cd98e31eff6e9d8b573eeb4415c6067fc0a205ff5c1ed6256d64d111

Current VT Verdict: generic

...

Resolved! False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

1/ File Hash: ee8c1bafa2db444944350ece9db6fd44885bc2c80db3219f53296a1d5be5db5a

Current VT Verdict: generic

...

Resolved! False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

1/ File Hash: 19ab3b069128fabb4ad02bcde96ef6ef9d7e90070bd0edbdd5a3c1b24d9ad91b

Current VT Verdict: generic

...

Resolved! False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

1/ File Hash: b792243c3d21249a18b19e53ea19d4f84de3c73e7cfe3733e03a614d16a9efe8

Current VT Verdict: generic

...

False Positive Removal Request

Hi,

 

This file keeps getting flagged each time we release an updated version of it. Could you please fix your system to prevent triggering so many false positives on our file? I'd really appreciate quick action on this. Thank you.

 

File Hash: 064d61375

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False Positive Removal Request

Hi,

 

Could you please white-list our software installers as they are marked as generic.pup on virustotal.com website which should be a false-positive.

 

File Hash: 2a20eb78c8d47b6e1da47e476a0adf13693f1c21336bfb53590dfdb980c3f523

Current VT Verdict: gener

...