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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
  • 14306 Views
  • 0 replies
  • 7 Likes

False Positive Submission (generic.ml)

Hello!We have checked our software on VirusTotal and see false positive detection (generic.ml).Please check the protected zip file with sample: https://www.dropbox.com/s/nac9komznns31yk/vendor_Paloalto_2018_04_15.zipArchive also contains link to VirusTotal reports.Password for zip file is “infected” (without quotes)Thank you!

False Positive Submission (generic.ml)

Name: Identity Theft PreventerWebsite with download link: https://shieldapps.com/products/identity-theft-preventer/MD5: 159c00692e9f9aeff3a294c28f18baf6SHA256: f81d996ae7ad5ab04a6dc3a9a1200c0b9760d17d0162ae1cfd82b74316170314Link to Virustotal report for the file: https://www.virustotal.com/#/file/f81d996ae7ad5ab04a6dc3a9a1200c0b9760d17d0162ae1cf...

JJShield by • L2 Linker
  • 3181 Views
  • 2 replies
  • 0 Likes

False Positive Submission (Win32.WGeneric.rltke)

Hi, Please see below regarding request for re-classification of our companies internal software. File Hash (MD5): 2350c2a7612770bae272a2c5abbb59f6File Hash (SHA1): a54c4571783b590ede9de76ceacc4ab5039b8ee9VirusTotal Report: https://www.virustotal.com/#/file/cf0fdda24112bcb348f9369929be8119a9edef29079398b47fee0bb0533ca8d1/detectionDescription: The...

Resolved! False Positive

File Hash: a45187ae4bf56cef8ac6dc46d8dd0901be474c652a80b305b909f9376f1183abLink to Virustotal report for the file: https://www.virustotal.com/en/file/a45187ae4bf56cef8ac6dc46d8dd0901be474c652a80b305b909f9376f1183ab/analysis/Current VirustTotal Verdict: generic.mlDescription: The file is component of a NCH Software product.

DXMYNAME by • L0 Member
  • 4254 Views
  • 2 replies
  • 0 Likes

False Positive (bpgpaypal.exe - gneric..ml)

File Hash: f1438be3ffa0aac5ee0c1e1706458cc2735e79f4a50825dc1592b4e44a8340eeLink to Virustotal report for the file: https://www.virustotal.com/#/file/f1438be3ffa0aac5ee0c1e1706458cc2735e79f4a50825dc1592b4e44a8340ee/detectionCurrent VirustTotal Verdict: generic.mlDescription: The file is component of a NCH Software product.

DXMYNAME by • L0 Member
  • 2696 Views
  • 1 replies
  • 0 Likes

False positive (VBA macro)

Hello, We are developer and reseller of XLSTAT, statistical add-ins for Excel, based on VBA macro. One of our customers used your anti-virus and XLSTAT is detected has a malware. Of course, it is not a malware and we have it installed on more than few thousands of computer without a problem. Please, find the message of the anti virus: Applicatio...

Resolved! False Positive Submission (generic.ml)

Hello, two of our files has been flag as "generic.ml"Virustotal Link:File Hash: SHA-256 6d54a72e4a6a89b04ba5f6308e59ae5df9adb07afacbc3ebcdbe4ba6f5e87f89https://www.virustotal.com/#/file/6d54a72e4a6a89b04ba5f6308e59ae5df9adb07afacbc3ebcdbe4ba6f5e87f89/detectionVirustotal Link:File Hash: SHA-256 15b5b7d5feacf5a6d30d6717f5db56384789cdf876045361b2f9...

Resolved! False Positive Submission (generic.ml)

Hello, One of our files has been flagged as a threat, but we believe this to be in error. I'd like to request that the file be reviewed. File Hash: SHA-256 b93999d8b8edc3584a6e0e68f7ead0700e4f0783d47e4260c98d2c2f233ffd4eLink to Virustotal report for the file: https://www.virustotal.com/#/file/b93999d8b8edc3584a6e0e68f7ead0700e4f0783d47e4260c98d...

jks_hg by • L0 Member
  • 4070 Views
  • 3 replies
  • 0 Likes

False Positive Submission (generic.ml)

Hi This file keeps getting flagged each time we release an updated version of it. Could you please fix your system to prevent triggering so many false positives on our file? I'd really appreciate quick action on this. Thank you. File Hash: ec1a8487f3bbc26967f21e4a3e4288c2f3ee725105e67c8fdd287a87f8c7de06 Current VT Verdict: generic.pupLink to Vir...

beniam by • L2 Linker
  • 3185 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

see https://www.virustotal.com/#/file/c1dda62ef33c0a9c28771cd90c7fb8cd16cca34de0fbab6f3b49c4b965deccc1/detection I wrote this program, its purpose is to update some configuration files. Best regards,Wolfgang Enzinger

GUC_GmbH by • L1 Bithead
  • 4619 Views
  • 4 replies
  • 0 Likes

Resolved! False Positive

Name: Cyber Privacy SuiteSHA256: 1d5bc2e084b0d290fad053653997754bf0c6aa24312712b8cb32f614086e8932Detection: generic.mlWebsite with download link: https://shieldapps.com/products/cyber-privacy-suite/EULA:https://shieldapps.com/eula/Privacy Policy: https://shieldapps.com/privacy-policy/

JJShield by • L2 Linker
  • 3678 Views
  • 2 replies
  • 0 Likes

False Positive Submission (generic.ml)

Hello,I am a software qualiticien at SAGE FRANCE.When checking the executable of one of our applications under VirusTotal website we got a return from your antivirus engine.I'm forwarding you the link https://www.virustotal.com/#/file/e3ee7c74d7f61bc51f3f0eca3e613deae74b181d2b43330f0fd394c31c8692ae/detectionCan you include our application in you...

SAGE_FR by • L0 Member
  • 3008 Views
  • 2 replies
  • 0 Likes

false positive?

Hi. when our machines login to our domain some files are copied over.. i cannot find the filename, but the hash is 9ffc443a0264e41efc6db2cb24bb159f66fc4d53272210021fa1a054425309f9 and it keeps getting detected.. since yesterday when i setup the new 3220 it has been detected 3.300 times.. im not sure what the file is, so if you can see that someh...

False Positive Submission (generic.ml)

Hello, can you please check this detection, it is generic.ml false positive on clean application: PC Cleaning Utility from ShieldApps.comhttps://www.virustotal.com/#/file/2fbff1db0aa432f303cc1d842a78922fd66189da617dbfbd67750a9318a4a1a2/detectionSHA256: 2fbff1db0aa432f303cc1d842a78922fd66189da617dbfbd67750a9318a4a1a2 Thanks!Researcher@AppEsteem...

Xiayutu by • L1 Bithead
  • 5885 Views
  • 4 replies
  • 0 Likes

Resolved! False Positive (generic.ml)

Software Identity Theft Preventer, has been flagged as: generic.mlThe detection is from Virus Total engine.Software is signed: SHA256 a016107cda9462540258f4e45309049bb878acd5a91477cca37918b3487610a0 Website with download link: https://shieldapps.com/products/identity-theft-preventer/ Thank you very much for your time.

JJShield by • L2 Linker
  • 4121 Views
  • 2 replies
  • 0 Likes
  • 812 Posts
  • 67 Subscriptions
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