VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Discussions

VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum.

 

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious

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False Positive for ThreatSupport_Anti-Malware.exe

Dear Sir or Madam, This Andrey Filatov from Threat Support. You have mistakenly detected the file ThreatSupport_Anti-Malware.exe in Threat Support Anti Malware as malware "(generic.ml)". It is a false positive. It will bring troubles to both our user...

False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

1/ File Hash: 2a20eb78c8d47b6e1da47e476a0adf13693f1c21336bfb53590dfdb980c3f523

Current VT Verdict: generic

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False Positive for ThreatSupport_Anti-Malware.exe

Dear Sir or Madam, This Andrey Filatov from Threat Support. You have mistakenly detected the file ThreatSupport_Anti-Malware.exe in Threat Support Anti Malware as malware "(generic.ml)". It is a false positive. It will bring troubles to both our user...

False positive remove request

Hi there !

We got a false positive on our software NotToTrack. Could you please white-list our software installer? It's marked as generic.ml at virustotal.com

 

File Hash: 1b3331edc688d39e3fa1aad5f46d851151afbdadfa2c2b47f04a767ade81cfe7

Virustotal link:

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False Positive for ThreatSupport_Anti-Malware.exe

Dear Sir or Madam, This Andrey Filatov from Threat Support. You have mistakenly detected the file ThreatSupport_Anti-Malware.exe in Threat Support Anti Malware as malware "(generic.ml)". It is a false positive. It will bring troubles to both our user...

False Positive Report (generic.pup)

Hello dear support!

 

This and another files keeps getting flagged each time we release an updated version of it. Would it be possible to fix your system to prevent triggering so many false positives on our files? I’d really appreciate you getting this

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False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

1/ File Hash: 04f1cebb96b8e85b0c14e1beb4f4e1e92f62e9c5e2eabcf59fddc45ecddc0371

Current VT Verdict: generic

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False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

1/ File Hash: 5ffeed7074f597d88f5227de6c5249aaea59fbf1eb2aab3f07df3eeceb93cf3f

Current VT Verdict: generic

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False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

1/ File Hash: 6b674e16a28e7282cdb715373163d0e058c8c1edbadf2ca69483299ad32e28ac

Current VT Verdict: generic

...

False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

1/ File Hash: d8eab2884555abc59e25d2aaf7cef288a2518a0e2b68f180cdae9c65e5efd59e

Current VT Verdict: generic

...

False Positive Removal Request

Hi,

 

Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive.

 

1/ File Hash: 8cbd5f454a49c5e174645ce2bde21466d435c8b1a4f91b7682491b8b8dda978f

Current VT Verdict: generic

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False Positive Removal Request

File Hash: a106d3858076caf60d4fc0040051c09e07e93c25cd9c0cef549424cda69c79bb
Link to Virustotal report for the file: https://www.virustotal.com/en/file/a106d3858076caf60d4fc0040051c09e07e93c25cd9c0cef549424cda69c79bb/analysis/1495719065/
Current VirustT

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TechMan1 by L0 Member
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jGRASP again

SHA256: fc20d3f5b4da311c19adff126e759a16dcda05e31cf14cd9c0ee06c58e5bb261

https://virustotal.com/en/file/fc20d3f5b4da311c19adff126e759a16dcda05e31cf14cd9c0ee06c58e5bb261/analysis/1495650531/

Palo Alto Networks (Known Signatures) shows "generic.pup".

This

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