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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
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  • 0 replies
  • 7 Likes

Resolved! MTGAInstaller.exe False Positive (generic.ml)

We have users asking about this file being blocked, so I'm looking into it for them. This looked like it was flagged as a false positive back in January in a similar way:https://live.paloaltonetworks.com/t5/VirusTotal/MTGAInstaller-exe/m-p/196540#M334So I wanted to do my due diligence and try to verify that this isn't another false positive. Can...

onedrum by • L0 Member
  • 4081 Views
  • 3 replies
  • 0 Likes

Current VT Verdict: generic.ml

Could you please white-list our software File Hash:eb3e6f1c5575c2e806b215b701420eff9aeb233de03505d68404f7ea292e39c8 VT Link:https://www.virustotal.com/#/file-analysis/MWMyOGI2NjA0MjQ4MmJjM2I4ZjNlNjM1YWRhNmYzOGI6MTUyMzM3MDgyNA== Current VT Verdict: generic.ml Verdict 2 / 65 Description: Mirror windows to AppleTV or ChromeCast

beniam by • L2 Linker
  • 3144 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

Kindly check IE New Tab Installer from SpringTech VirusTotal links:https://www.virustotal.com/#/file/a02a23cb14cbec75700a9c4af1c497a25ddb9b52fd0e0cfe5f91e0be7f30a232/detection https://www.virustotal.com/#/file/604ee5d72f162ba2ab80a2b236dfdf601d0ef6b0a3ffd733bc47255992993535/detection Current VT Verdict: generic.ml Thank you.

kns123 by • L2 Linker
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  • 4 replies
  • 0 Likes

False positive alert on updater (generic.ml)

HelloMy updater is beeing flaged as generic.ml which is fasle positive alert. Please investigate this:https://www.virustotal.com/pl/file/0afba598d1fb61818ea78467c7a6c1483edb2c125b7e7b6c0e097ca9ba442e76/analysis/1522359720/I've already sent samples to every other antyvirus producer. Here is an sample: http://serwer1884797.home.pl/l2/Updater.zipP...

mrave20 by • L0 Member
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  • 2 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

Please white-list our software? Virustotal Link: https://www.virustotal.com/#/file/7a6f02e52364afd5da91e5e4d23a7bd87af112da05fa9693f3e5c844deb0e6e8/detection Current VT Verdict: generic.ml Thanks and best regards,Ivan

Resolved! False Positive Removal Request

We are an ISV and our our software is detected by VirusTotal as malicious: Palo Alto Networks : generic.ml https://www.virustotal.com/#/file/16aeef8d7ae5394bad1dd5404b124756ca00be76fd5a6db78ff86623df97f54a/detection Our web site is: https://www?wallix.com Thank You

pamela75 by • L0 Member
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  • 2 replies
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Resolved! False Positive Submission (generic.ml)

Could you please white-list our software? File Hash:cc27409aeaaf2249288ff9c9c86133def9f62a3a747041f0939c171063cce1fd VT Link:https://www.virustotal.com/#/file/cc27409aeaaf2249288ff9c9c86133def9f62a3a747041f0939c171063cce1fd/detection Current VT Verdict: generic.ml Thank you very much,Jean

False Positive Submission (generic.ml)

Could you please white-list our software File Hash:94cbed6a9cbfbaa8f3514fc78c15e96950131065e33dcf56201d059b939b6fa6 VT Link:https://www.virustotal.com/#/file/94cbed6a9cbfbaa8f3514fc78c15e96950131065e33dcf56201d059b939b6fa6/detection Current VT Verdict: generic.ml Verdict 1 / 65 Description: Mirror windows to AppleTV or ChromeCast

beniam by • L2 Linker
  • 3798 Views
  • 3 replies
  • 0 Likes

False Positive Submission (generic.ml)

Hello again!We have checked our software on VirusTotal and see false positive detection (generic.ml).Please check the protected zip file with sample: https://www.dropbox.com/s/yaoyha6dsmbtzxm/vendor_Paloalto_2018_03_11.zipArchive also contains link to VirusTotal reports. Password for zip file is “infected” (without quotes).Thank you!

False Positive Removal Request

Our software shows a false positive (generic.ml) on VirusTotal. Link to Virustotal report for the file:Virustotal report link--File Hash:67703040672221d0803d7e086fba94ca6dd26219bbf431d9476d65d9441a5f27--Current VirustTotal Verdict:generic.ml--Description:False positive detection - generic.ml.--If you need additional information, please let me know.

Resolved! False positive removal request-generic.ml

We are seeing False positive on our binaries , request assitance to Whitelist this... if possible also point me to place for proactive whitelisting to avoid detection in future on other binaries as all our binaries are signed File Hash: 07c3fe8a8f0b2f3dce76e7754f71efb8b6cfaf92e6ec0d575462a719b090603bLink to Virustotal report for the file: https:...

vinod_r2 by • L1 Bithead
  • 9177 Views
  • 11 replies
  • 0 Likes

Resolved! Watchdog PC Cleaner being flagged as False Positive

We make Watchdog PC Cleaner. This is where you can download the file for Watchdog PC Cleaner in the VirusTotal report below that you are blocking. https://www.watchdogdevelopment.com/en/download/pc-cleaner You classified this file as generic.ml threat. https://www.virustotal.com/#/file/5851c0ad8577eb07ea8418a8702e31ac546b662f369fc530863068a1411d...

Resolved! False Positive Removal Request

Hello!We have checked our software on VirusTotal and see false positive detection (generic.ml).Please check the protected zip file with two executable modules :https://www.dropbox.com/s/ctnzdf50s3e0yxb/PALOALTO-FALSE-POSITIVE.zip?dl=0Archive also contains two VirusTotal reports.Password for zip file is “false” (without quotes).Best Regards.CTL+ ...

CTLPLUS by • L0 Member
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  • 2 replies
  • 0 Likes

3MBridgesetup.exe

Palo Alto Wildfire is categorizing this file hash as benign, however Palo Alto threat vault is categorizing the hash asName: Virus/Win32.WGeneric.pgmrm. Please help me understand why this is happening. FIle Hash: 0a2723e95a5de7dec6d6f2f5840ebcc5https://threatvault.paloaltonetworks.com/?query=193628526 https://www.virustotal.com/#/file/63bb264ba7...

False Positive Submission - plugin.jar

Hello, We find a false positive in file like below: File Hash: SHA-256 c459dba24307498df740c679a4cece60367f516eed03cf715c09110a31d064a4Link to Virustotal report for the file: https://www.virustotal.com/#/file/c459dba24307498df740c679a4cece60367f516eed03cf715c09110a31d064a4/detectionCurrent VirustTotal Verdict: No engines detected this fil...

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