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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
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  • 0 replies
  • 7 Likes

Resolved! False Positive Removal Request

Hello,Software>PC Cleaning Utility has been flagged as generic.mlDeveloper ShieldApps Software InnovationsSoftware is signed SHA256 21f830b2ded513be0f5b3ff1fcc831be49181f537ac879cf0800c24826efd38bHas offical website download link: https://shieldapps.com/products/pc-cleaning-utility/Privacy Policy: https://shieldapps.com/privacy-policy/EULA: ...

JJShield by • L2 Linker
  • 8020 Views
  • 12 replies
  • 0 Likes

False Positive Removal Request: rxcx.jar

File Name: rxcx.jarFile Hash: MD5: 0cd02626fa3377c4285219ff68fe987bLink to Virustotal report for the file:https://www.virustotal.com/#/file/a1dbd9534412f8954617237666ff9a2e0c9f7048d0bfdcd724916f66739ffce9/detectionCurrent VirustTotal Verdict: Clean (0/58)Description: This is our ContentExplorer Applet for editing content with Percussion Softwa...

Resolved! False positive (generic.ml)

Hello Our game installer was blocked by PaloAlto: https://www.virustotal.com/#/file/2d449318f00e28c91082b8da7a64e509ed976acb02be6f0abcdaebbcfedee42b/detection original url: http://static.gc.my.com/RevelationOnlineLoader_en.exe Please fix this issue Thanks

False Positive Submission for Removal

File Hash: MD5 157ceac1f3eb730d3c844c332ad67a60Link to Virustotal report for the file: https://www.virustotal.com/#/file/07ab4c147fa9534b2384a47e9b86761018da634d1da1211781becaad85bf7735/detectionCurrent VirustTotal Verdict: DesktopContentExplorer.jar verdict: Clean (0/42)Description: This is our Desktop ContentExplorer Web Start application for ...

Resolved! false positive submission

Hello,We are the developper of the software COGPACK (http://www.cogpack.com)Our software Zawa.exe as part of the software COGPACK is declared as_generic.ml_ by your anti virus software.Cf https://www.virustotal.com/#/file/c7019df3315f0dc1adddf5b7ede7f11ce5d14d5647d71deafe087414d3deb5e5/detection for further information.You can find the suspicio...

MTGAInstaller.exe

I am not the creator of this file, nor am I affiliated with the creators. We had a user on our network report that this file was blocked and so I investigated on our firewall. The firewall is reporting "Virus/Win32.WGeneric.pjeib" and VirusTotal is reporting "generic.ml" for Palo Alto. File Hash: 8d7c493fd2a51f2cc2bf212e4cd39130d305cb3d758962c...

jsalmans by • L4 Transporter
  • 4570 Views
  • 2 replies
  • 0 Likes

false positive submission

Hallo,We are a the developper of the software COGPACK (http://www.cogpack.com)Our software Anaperm.exe as part of the software COGPACK is declared as_generic.ml_ by your anti virus software.Cf https://www.virustotal.com/#/file/82a22aea8f4278ad30ae49cc3ff4bd587e1e0fd07904f0a522b2d49c5c042e97/detection for further information.You can find the sus...

Resolved! fastconnect.exe - False Positive

File Hash:ef647b8ebf625fda2a5f4088bacb1907Link to Virustotal report for the file: https://www.virustotal.com/#/file/ca74cea04ef31ae27f311f3a26a32c76e1efbac3538a66ea766123fed948f376/detailsCurrent VirustTotal Verdict: 3/62Description: I work for the company that has provided this version of binary installer since 2013 at www.whitesky.com. WhiteS...

wsitops by • L0 Member
  • 3472 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Submission

Hi,We are a french software editor. We work in particular on a dll.After checking it on the VirusTotal website, we found that our file was detected as a malware as you can see here :https://www.virustotal.com/#/file/0bda1338b2d898c91c0f2fdb8cf31dd3d650f85fa888435632d2549dbf23e887/detectionPlease find here : http://ftp.invoke.fr/send/FalsePositiv...

khuvette by • L0 Member
  • 3565 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

See:https://www.virustotal.com/#/file/6e490fab57551e47670d078f3a6f45bc6400948f822728acc93ca1f7c3956cd1/detection This file is a harmless database viewer; for sure nothing evil in in (I have the source code). Please investigate the issue. Best regards & thanks in advance,GUC-GmbH

GUC_GmbH by • L1 Bithead
  • 3610 Views
  • 2 replies
  • 0 Likes

False positive for Visual Studio extension

I'm the author of this extension: https://marketplace.visualstudio.com/items?itemName=ionoy.XamarinFormsLive-18843 There is a xlserver.exe file that is a simple .NET assembly serving as a TCP server. There is nothing malicious which can be easily verified. Please remove the false positive. Thanks!

ionoy123 by • L0 Member
  • 5397 Views
  • 4 replies
  • 0 Likes

False positive removal request (generic.ml)

2 versions of Dll file used in our company's privacy/anti-tracking app are falsely marked as generic.ml by Palo Alto engine (results based on Virustotal scan report.) File version#1File Hash: 6c7af7cf2a87f6a12be2b254cfc8349cLink to Virustotal report for the file: https://www.virustotal.com/#/file/42db01439e1ab94638bb1c96b9e27a52c9a8a75e622e8f8df...

Resolved! x1s_diagnostic_tool.exe

MD5 File Hash: e2fc3698cecf82c293fd792c6eff7e0fLink to Virustotal report for the file: <link>Current VirustTotal Verdict:generic.mlDescription: x1s_diagnostic_tool.exe created by x1.com is an email searching addon for MS Office.

Resolved! False Positive Removal Request

File Hash: 3fc04ff25473d40fb1d3ea1df1f7c75e68025f15a999145bd6561d9f12a935a8Link to Virustotal report for the file: https://www.virustotal.com/#/file/3fc04ff25473d40fb1d3ea1df1f7c75e68025f15a999145bd6561d9f12a935a8/detectionCurrent VirustTotal Verdict: 12 / 66Description: Discover and access entertainment media, easily! BitMar is a streaming port...

bitmar by • L0 Member
  • 3573 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Removal Request

I have scanned my VB6 application, BacoReplicator2.exe on www.virustotal.com and Palo Alto Networks falsely detected it as 'generic.ml'. This is an executable for a commercial product that only copies records from one table to another as a background job.Please include it in your white list. Thank you Download file: https://drive.google.com/open...

ExactADC by • L0 Member
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  • 2 replies
  • 0 Likes
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