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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Discussions

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
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  • 7 Likes

Resolved! fastconnect.exe - False Positive

File Hash:ef647b8ebf625fda2a5f4088bacb1907Link to Virustotal report for the file: https://www.virustotal.com/#/file/ca74cea04ef31ae27f311f3a26a32c76e1efbac3538a66ea766123fed948f376/detailsCurrent VirustTotal Verdict: 3/62Description: I work for the company that has provided this version of binary installer since 2013 at www.whitesky.com. WhiteS...

wsitops by • L0 Member
  • 3523 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Submission

Hi,We are a french software editor. We work in particular on a dll.After checking it on the VirusTotal website, we found that our file was detected as a malware as you can see here :https://www.virustotal.com/#/file/0bda1338b2d898c91c0f2fdb8cf31dd3d650f85fa888435632d2549dbf23e887/detectionPlease find here : http://ftp.invoke.fr/send/FalsePositiv...

khuvette by • L0 Member
  • 3628 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

See:https://www.virustotal.com/#/file/6e490fab57551e47670d078f3a6f45bc6400948f822728acc93ca1f7c3956cd1/detection This file is a harmless database viewer; for sure nothing evil in in (I have the source code). Please investigate the issue. Best regards & thanks in advance,GUC-GmbH

GUC_GmbH by • L1 Bithead
  • 3680 Views
  • 2 replies
  • 0 Likes

False positive for Visual Studio extension

I'm the author of this extension: https://marketplace.visualstudio.com/items?itemName=ionoy.XamarinFormsLive-18843 There is a xlserver.exe file that is a simple .NET assembly serving as a TCP server. There is nothing malicious which can be easily verified. Please remove the false positive. Thanks!

ionoy123 by • L0 Member
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  • 4 replies
  • 0 Likes

False positive removal request (generic.ml)

2 versions of Dll file used in our company's privacy/anti-tracking app are falsely marked as generic.ml by Palo Alto engine (results based on Virustotal scan report.) File version#1File Hash: 6c7af7cf2a87f6a12be2b254cfc8349cLink to Virustotal report for the file: https://www.virustotal.com/#/file/42db01439e1ab94638bb1c96b9e27a52c9a8a75e622e8f8df...

Resolved! x1s_diagnostic_tool.exe

MD5 File Hash: e2fc3698cecf82c293fd792c6eff7e0fLink to Virustotal report for the file: <link>Current VirustTotal Verdict:generic.mlDescription: x1s_diagnostic_tool.exe created by x1.com is an email searching addon for MS Office.

Resolved! False Positive Removal Request

File Hash: 3fc04ff25473d40fb1d3ea1df1f7c75e68025f15a999145bd6561d9f12a935a8Link to Virustotal report for the file: https://www.virustotal.com/#/file/3fc04ff25473d40fb1d3ea1df1f7c75e68025f15a999145bd6561d9f12a935a8/detectionCurrent VirustTotal Verdict: 12 / 66Description: Discover and access entertainment media, easily! BitMar is a streaming port...

bitmar by • L0 Member
  • 3654 Views
  • 2 replies
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Resolved! False Positive Removal Request

I have scanned my VB6 application, BacoReplicator2.exe on www.virustotal.com and Palo Alto Networks falsely detected it as 'generic.ml'. This is an executable for a commercial product that only copies records from one table to another as a background job.Please include it in your white list. Thank you Download file: https://drive.google.com/open...

ExactADC by • L0 Member
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  • 2 replies
  • 0 Likes

False Positive detections "generic.ml"!

Hello we are already discussed it (https://live.paloaltonetworks.com/t5/VirusTotal/False-Positive-detections-quot-generic-ml-quot/m-p/173639#M189), but false detection raised again:Hello.We have checked our software on VirusTotal and see false positive detections generic.ml.File Hash: b83ad7a93a956662591fca3728bed3f78965a6f1Current VT Verdict: g...

False Positive Submission (generic.ml)

Software is falsely flagged by Palo Alto please review. File Hash: 6f1be7fd81cfdceab8e8485e03f62b8c08618097d852a8e92fd6c9039ca8a6ffVT Report: VT ReportCurrent Verdict: 6 engines detected this file

False Positive Submission (generic.ml)

Our game is being detected as a false positive. File Hash: 205406bf1216f77873cf91111ae4d0eea739cf3e1f2ad142db7e581016529d86 Please see .... https://www.virustotal.com/#/file/205406bf1216f77873cf91111ae4d0eea739cf3e1f2ad142db7e581016529d86/detection .. for more details. I am developer. Thankyou.

False Positive Submission

Hello! We have checked our software on VirusTotal and see false positive detection (generic.ml). Please fix the issue.The file is availableScreenRecorder https://www.reneelab.com/download-center/renee-screen-recorderVideoEditor https://www.reneelab.com/download-center/renee-video-editor Thank you!

MissXie by • L1 Bithead
  • 4760 Views
  • 6 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

Hello! We have checked our software on VirusTotal and see false positive detection (generic.ml). "Palo Alto Networks" is the only antivirus software which detects malicious behavior in our application. Please fix the issue.The file is available here. File Hash: SHA-256 49c5b93e1d5fe16113563dd9f537714d0a7d8e631aebfa5e31199473d79ccff2Link to Virus...

False Positive Report "generic.ml" in VirusTotal.com

I am the developer of the file attached (programs.zip) and your antivirus has detected the appOnt.exe file incorrectly as "generic.ml" in VirusTotal.com. https://www.virustotal.com/file/0a158fde686185908c459c5638f3f096f8b25db8157149275363a53c0cee76b4/analysis/1504770220/ You can download from http://ftp.eset.es/soporte/descargas/programs.zipThe ...

DasagaES by • L0 Member
  • 4619 Views
  • 3 replies
  • 0 Likes

Resolved! False Positive Removal Request

File Hash: 03199558089462d1b952c58b099a604b93de8641904f703a4eed8a50744692ecLink to Virustotal report for the file: https://www.virustotal.com/en/file/03199558089462d1b952c58b099a604b93de8641904f703a4eed8a50744692ec/analysis/1503844096/Current VirustTotal Verdict: generic.mlDescription: Update file for Network Auditor application (networkauditor....

jplandry by • L0 Member
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  • 2 replies
  • 0 Likes
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