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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
  • 13809 Views
  • 0 replies
  • 7 Likes

False-positive on comodo

Hi, I would like to draw urgent attention of Paloalto Networks staff to resolve following false-positive on one of Comodo Internet Security files: File SHA-1: aa98566f8b3f254dc8fb3678b0e3b983270310feLink to Virustotal report for the file: https://www.virustotal.com/en/file/f80c084dc4747b8fee70ac4028e9b734cbc8aa3aea230b24fa9740da44ffcec1/analysis...

False positive on musikcube

Clearing some false positives for musikcube (https://github.com/clangen/musikcube) a CLI music player: File Hash: b1f3b24610649092c6880db37df72ffa03a6350c8c030726448be36de285526cLink to Virustotal report for the file:https://www.virustotal.com/en/file/b1f3b24610649092c6880db37df72ffa03a6350c8c030726448be36de285526c/analysis/1503580161/Current V...

vaosde by • L0 Member
  • 2514 Views
  • 1 replies
  • 0 Likes

Please review for possible false positive

File Hash: eab82990070b3909b8119f8798dff388ef99cc6561be52a5eb60e2bba7510ba5Link to Virustotal report for the file: https://www.virustotal.com/#/file/eab82990070b3909b8119f8798dff388ef99cc6561be52a5eb60e2bba7510ba5/detectionCurrent VirustTotal Verdict: generic.mlDescription: Installer for Video On-Demand platform agent. Widely used in the enterta...

CorusEnt by • L0 Member
  • 2457 Views
  • 1 replies
  • 0 Likes

False Positives for AppEdReview.com

To Whom It May Concern, My name is Corey Lee. I am the webmaster of AppEdReview.com. Recently, one of your network users reported to us that your network blocks our website (https://appedreview.com/). I understood that our website was hacked and some malware was injected. However, we’d removed the malware and cleaned up our site immediately afte...

False Positive detections "generic.ml"

VirusTotal and see false positive detections generic.ml.SHA-1: cac2098916b738480b65570df031d2b464154391SHA-256: f3ee005f24c8ebf905f6611e0215fa35a52356e20351dbec7095a621bfcbcc0eCurrent VT Verdict: generic.mlThe latest report from VT: https://www.virustotal.com/#/file/f3ee005f24c8ebf905f6611e0215fa35a52356e20351dbec7095a621bfcbcc0e/details We thin...

corsacow by • L0 Member
  • 2394 Views
  • 1 replies
  • 0 Likes

False Positive detections of our software ("generic.ml")

Hello, I work at ISI Sviluppo Informatico SRL ( www [dot] isisviluppo [dot] it), we are a software development company.We have one executable ( LauncherPlus.exe ), part of our software, that is detected as a virus by your product, but it's a false positive.It get detected as "generic.ml"Here you can find the report: .virustotal.com/en/file/4af45...

mferrari by • L0 Member
  • 2462 Views
  • 1 replies
  • 0 Likes

False Positive: Hamster Free Video Converter

I think this is a false positive. Only 1 other virus engine besides PA is saying it is bad. File Hash: 0617c8c1be55ea923fbfef8d0a92957b8a753e47fb77d847d33778ae563e011cLink to Virustotal report: https://www.virustotal.com/#/file/0617c8c1be55ea923fbfef8d0a92957b8a753e47fb77d847d33778ae563e011cCurrent VirusTotal Verdict: PA says "generic.ml". Risin...

amorrow by • L0 Member
  • 3701 Views
  • 1 replies
  • 0 Likes

False Positive submission

Please see this zip file: AI.zip file The password is: Infected Change the name of the file inside the zip to AI.exe This AI.exe file is picked up by VirusTotal as a false positive. We are the software developers of this file and it has been used safely by many of our customers at wordmemorytest.com

Resolved! False Positive Submission

Package from Microsoft is being flagged as Virus/Win32.WGeneric.nerer(3010301) virus total: https://www.virustotal.com/#/file/45a0281f5ea3d78058cd3c3583c6b218b6239a8e7bb4a7121811f3157b3294bd/detection File Name: 3DViewer.dll Original download: http://7.tlu.dl.delivery.mp.microsoft.com/filestreamingservice/files/0485cb66-22d0-46d1-aecd-aa176a688...

DIRTT by • L2 Linker
  • 6443 Views
  • 3 replies
  • 0 Likes

False Positive Removal Request

Hi!We got a false positive detect on our software ZaxarSetup.4.000.1.exe and would like to remove it. File Hash: 1b92085e3b908b35ad89aeeceb6b74863f2568be6bdc9f4864d82019469cbb25Link to Virustotal report: https://virustotal.com/en/file/1b92085e3b908b35ad89aeeceb6b74863f2568be6bdc9f4864d82019469cbb25/analysis/1506683265/Current VirustTotal Verdic...

False Positive Submission (generic.ml)

Hello, The file:http://www.pcwinsoft.com/temp/VideoToExeConverterInstGT.exe is being reported on VirusTotal by your anti-virus engine as generic.ml This particular installer is for a 24 hour promotion on giveawayoftheday.com so it is not signed. When signed the package does not get flagged. Please remove this false positive. I am the author of t...

Resolved! False positive report for Entrian Source Search 1.7.12 installer

File Hash: fbad6e95f3a857834b506d4a60b7decb0ece32346fd8fdf6777c1c0b3f14af2aLink to Virustotal report for the file: https://www.virustotal.com/#/file/fbad6e95f3a857834b506d4a60b7decb0ece32346fd8fdf6777c1c0b3f14af2a/detectionCurrent VirustTotal Verdict: 1/68, generic.mlDescription: Entrian Source Search 1.7.12 installer The file is coming up clean...

False Postive genercl.ml

A product we develop is listed by you as a generic.ml detection. Can you please have this removed by your engineers? VirusTotal: https://www.virustotal.com/#/file/bafe7b47a322a74434c60cfcf8ea7702509642d3f907dd4a8446f4e4edd51bc6/detection SHA-256bafe7b47a322a74434c60cfcf8ea7702509642d3f907dd4a8446f4e4edd51bc6 I can send the file if needed. Than...

dmajews by • L1 Bithead
  • 4453 Views
  • 6 replies
  • 0 Likes

False positive

Hi,We are facing some false positive issues in the software we develop. Here is a link to download a sample installer and also individual content:https://cp.sync.com/dl/f0ef29c20#hnvbmt7r-zbpvwdaa-qc6feknz-ks834c37https://cp.sync.com/dl/d4f2b98c0#9bi8w8ve-st3xx7fd-3e4hr9mi-9k5j6gyq We think this could have been caused by the use of an EXE protec...

carles by • L0 Member
  • 3365 Views
  • 2 replies
  • 0 Likes

False Positive Submission (generic.ml)

File Hash: ff0c2be1e4ec5eb392f182480ea252af6bbe59c0b4723b7a0424ff38a50d7070Link to Virustotal report for the file: https://www.virustotal.com/en/file/ff0c2be1e4ec5eb392f182480ea252af6bbe59c0b4723b7a0424ff38a50d7070/analysis/Current VirustTotal Verdict: 1/67 detected as generic.mlDescription: An update file from MSSQL Server management tool compa...

seeleyh by • L0 Member
  • 2782 Views
  • 1 replies
  • 0 Likes
  • 787 Posts
  • 67 Subscriptions
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