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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
  • 14311 Views
  • 0 replies
  • 7 Likes

False Positive Submission (generic.ml)

Our game is being detected as a false positive. File Hash: 205406bf1216f77873cf91111ae4d0eea739cf3e1f2ad142db7e581016529d86 Please see .... https://www.virustotal.com/#/file/205406bf1216f77873cf91111ae4d0eea739cf3e1f2ad142db7e581016529d86/detection .. for more details. I am developer. Thankyou.

False Positive Submission

Hello! We have checked our software on VirusTotal and see false positive detection (generic.ml). Please fix the issue.The file is availableScreenRecorder https://www.reneelab.com/download-center/renee-screen-recorderVideoEditor https://www.reneelab.com/download-center/renee-video-editor Thank you!

MissXie by • L1 Bithead
  • 4941 Views
  • 6 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

Hello! We have checked our software on VirusTotal and see false positive detection (generic.ml). "Palo Alto Networks" is the only antivirus software which detects malicious behavior in our application. Please fix the issue.The file is available here. File Hash: SHA-256 49c5b93e1d5fe16113563dd9f537714d0a7d8e631aebfa5e31199473d79ccff2Link to Virus...

False Positive Report "generic.ml" in VirusTotal.com

I am the developer of the file attached (programs.zip) and your antivirus has detected the appOnt.exe file incorrectly as "generic.ml" in VirusTotal.com. https://www.virustotal.com/file/0a158fde686185908c459c5638f3f096f8b25db8157149275363a53c0cee76b4/analysis/1504770220/ You can download from http://ftp.eset.es/soporte/descargas/programs.zipThe ...

DasagaES by • L0 Member
  • 5154 Views
  • 3 replies
  • 0 Likes

Resolved! False Positive Removal Request

File Hash: 03199558089462d1b952c58b099a604b93de8641904f703a4eed8a50744692ecLink to Virustotal report for the file: https://www.virustotal.com/en/file/03199558089462d1b952c58b099a604b93de8641904f703a4eed8a50744692ec/analysis/1503844096/Current VirustTotal Verdict: generic.mlDescription: Update file for Network Auditor application (networkauditor....

jplandry by • L0 Member
  • 3708 Views
  • 2 replies
  • 0 Likes

Resolved! DNS Signature generic:www.indocommco.com

Hi team, This is false positive, please check:File Hash: - URL onlyLink to Virustotal report for the file: https://www.virustotal.com/#/url/1dfc3433bd62b0f90d67c55eddae355dcb2886a8f77d3542243e2dc326cbd584/detectionCurrent VirustTotal Verdict: No engines detected this URL, 0/64Description: Found in PANDBPAN-DB CategorizationURL Category:indocommc...

False positiv submission

File Hash: d2385e818e9e5e99dab838268835efa56762d6861eeaf574d15916c96494e3d8Link to Virustotal report for the file: https://www.virustotal.com/pt/file/d2385e818e9e5e99dab838268835efa56762d6861eeaf574d15916c96494e3d8/analysis/Current VirustTotal Verdict: generic.mlDescription: I am an author of the software.

Xvirus by • L0 Member
  • 2864 Views
  • 1 replies
  • 0 Likes

False Positive Removal Request

My website www.ShipFIMS.com has been improperly designated as Malicious in your systems. This is a hosted label generator for FedEx and has no malicious content or interest in phishing. The site does not ask for secure information and is login and password protected for users. The site only generates shipping labels and has no rates or other inf...

jjcdlww by • L0 Member
  • 2924 Views
  • 1 replies
  • 0 Likes

False Positive Submission

Good evening,We draw your attention to the false positive your algorithms to identify malware.Virustotal: https://www.virustotal.com/en/file/474fae997f194d3de0a2e252b66e4062f1974043d63ba0cd27c9109eee28d8ea/analysis/1500999976/File: https://se7en.ws/files/css/upt.exe

ansikun by • L0 Member
  • 3317 Views
  • 1 replies
  • 0 Likes

False Positive, gRO

The sample is in the password protected zip file:http://37.61.202.134/false/GatheringRO-Patcher.ziphttp://37.61.202.134/false/gRO_Patcher_Update_05-08-17.zip The password for the zip file is:infected GatheringRO-Patcherhttps://virustotal.com/de/file/2d8fc70dbcb38c2f1985d7fdda2b1734aaee5ae131c4382ba53730d53a4ee981/analysis/1502275330/Patcher Inst...

Everade by • L0 Member
  • 2855 Views
  • 1 replies
  • 0 Likes

False Positive for ThreatSupport_Anti-Malware.exe

Dear Sir or Madam, This Andrey Filatov from Threat Support. You have mistakenly detected the file ThreatSupport_Anti-Malware.exe in Threat Support Anti Malware as malware "(generic.ml)". It is a false positive. It will bring troubles to both our users and affect our reputation. Please check details here: https://www.virustotal.com/file/12bdd27f5...

False Positive for ThreatSupport_Anti-Malware.exe

Dear Sir or Madam, This Andrey Filatov from Threat Support. You have mistakenly detected the file ThreatSupport_Anti-Malware.exe in Threat Support Anti Malware as malware "(generic.ml)". It is a false positive. It will bring troubles to both our users and affect our reputation. Please check details here: https://www.virustotal.com/file/12bdd27f5...

False positive generic.ml

Some of the programs in this page http://www.saleensoftware.com/ are wrongly marked with -> Palo Alto Networks (Known Signatures) generic.mle.g. File Hash: d19489e56fc32be3bb71005552f4ce5c002dfce6be0f39faee8fa926e6b59fa8Virustotal: https://www.virustotal.com/en/file/d19489e56fc32be3bb71005552f4ce5c002dfce6be0f39faee8fa926e6b59fa8/analysis/150...

False-positive on comodo

Hi, I would like to draw urgent attention of Paloalto Networks staff to resolve following false-positive on one of Comodo Internet Security files: File SHA-1: aa98566f8b3f254dc8fb3678b0e3b983270310feLink to Virustotal report for the file: https://www.virustotal.com/en/file/f80c084dc4747b8fee70ac4028e9b734cbc8aa3aea230b24fa9740da44ffcec1/analysis...

False positive on musikcube

Clearing some false positives for musikcube (https://github.com/clangen/musikcube) a CLI music player: File Hash: b1f3b24610649092c6880db37df72ffa03a6350c8c030726448be36de285526cLink to Virustotal report for the file:https://www.virustotal.com/en/file/b1f3b24610649092c6880db37df72ffa03a6350c8c030726448be36de285526c/analysis/1503580161/Current V...

vaosde by • L0 Member
  • 2639 Views
  • 1 replies
  • 0 Likes
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