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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
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  • 0 replies
  • 7 Likes

False Positive Removal Request

Hi!We got a false positive detect on our software ZaxarSetup.4.000.1.exe and would like to remove it. File Hash: 1b92085e3b908b35ad89aeeceb6b74863f2568be6bdc9f4864d82019469cbb25Link to Virustotal report: https://virustotal.com/en/file/1b92085e3b908b35ad89aeeceb6b74863f2568be6bdc9f4864d82019469cbb25/analysis/1506683265/Current VirustTotal Verdic...

False Positive Submission (generic.ml)

Hello, The file:http://www.pcwinsoft.com/temp/VideoToExeConverterInstGT.exe is being reported on VirusTotal by your anti-virus engine as generic.ml This particular installer is for a 24 hour promotion on giveawayoftheday.com so it is not signed. When signed the package does not get flagged. Please remove this false positive. I am the author of t...

Resolved! False positive report for Entrian Source Search 1.7.12 installer

File Hash: fbad6e95f3a857834b506d4a60b7decb0ece32346fd8fdf6777c1c0b3f14af2aLink to Virustotal report for the file: https://www.virustotal.com/#/file/fbad6e95f3a857834b506d4a60b7decb0ece32346fd8fdf6777c1c0b3f14af2a/detectionCurrent VirustTotal Verdict: 1/68, generic.mlDescription: Entrian Source Search 1.7.12 installer The file is coming up clean...

False Postive genercl.ml

A product we develop is listed by you as a generic.ml detection. Can you please have this removed by your engineers? VirusTotal: https://www.virustotal.com/#/file/bafe7b47a322a74434c60cfcf8ea7702509642d3f907dd4a8446f4e4edd51bc6/detection SHA-256bafe7b47a322a74434c60cfcf8ea7702509642d3f907dd4a8446f4e4edd51bc6 I can send the file if needed. Than...

dmajews by • L1 Bithead
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  • 6 replies
  • 0 Likes

False positive

Hi,We are facing some false positive issues in the software we develop. Here is a link to download a sample installer and also individual content:https://cp.sync.com/dl/f0ef29c20#hnvbmt7r-zbpvwdaa-qc6feknz-ks834c37https://cp.sync.com/dl/d4f2b98c0#9bi8w8ve-st3xx7fd-3e4hr9mi-9k5j6gyq We think this could have been caused by the use of an EXE protec...

carles by • L0 Member
  • 3407 Views
  • 2 replies
  • 0 Likes

False Positive Submission (generic.ml)

File Hash: ff0c2be1e4ec5eb392f182480ea252af6bbe59c0b4723b7a0424ff38a50d7070Link to Virustotal report for the file: https://www.virustotal.com/en/file/ff0c2be1e4ec5eb392f182480ea252af6bbe59c0b4723b7a0424ff38a50d7070/analysis/Current VirustTotal Verdict: 1/67 detected as generic.mlDescription: An update file from MSSQL Server management tool compa...

seeleyh by • L0 Member
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  • 1 replies
  • 0 Likes

False Positive Submission (generic.ml)

Please try to make sure that it will not find future updates for the same reson it finds this one ... File Hash:cf757721f91d42984f233e265f789c27486009ac46c3776f0774425e361b9efa VT Link:https://www.virustotal.com/#/file/cf757721f91d42984f233e265f789c27486009ac46c3776f0774425e361b9efa/detection Verdict 1 / 66 Description: Mirror windows to AppleTV...

beniam by • L2 Linker
  • 2464 Views
  • 1 replies
  • 0 Likes

False Positive Submission (generic.ml)

Hi, One of the files produced by Hola has been flagged as false positive. I would appreceiate your help in clearing it. Download link:hola.org/download File Hash: e87ebe658252509ddf145c3b4d4dd6eec48767b7e4f5dcdbe1ba14a23cc41a59 VT Link:https://www.virustotal.com/#/file/e87ebe658252509ddf145c3b4d4dd6eec48767b7e4f5dcdbe1ba14a23cc41a59/detection...

False Positive Submission: 7zip installer

Hi There The following is being detected as a virus, and since it's a reputable source, it's probably a false positive. VirusTotal detects no threat: Virus/Win32.WGeneric.nnpwy(188234211)http://www.7-zip.org/a/7z1602-x64.exe https://www.virustotal.com/en/url/40719e870a1df9806d7a856f4dcf115b15c867c5dc4b8057ccfd7d59601df4df/analysis/1510241062/ Th...

puppetjt by • L1 Bithead
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  • 5 replies
  • 0 Likes

Resolved! False Positive detections "generic.ml"!

Hello,We have checked our software on VirusTotal and see false positive detections generic.ml.File Hash: b83ad7a93a956662591fca3728bed3f78965a6f1Current VT Verdict: generic.mlThe latest report from VT: https://virustotal.com/#/file/9fbe5eae2eae445ff69002eea2929bc2e5605dadda5917a39638392c7453eb96/detectionWe think it is a false positive and there...

Resolved! False Positive Removal detections "generic.ml"!

Hello.We have checked our software on VirusTotal and see false positive detections generic.ml.File Hash: b83ad7a93a956662591fca3728bed3f78965a6f1Current VT Verdict: generic.mlThe latest report from VT: https://virustotal.com/#/file/9fbe5eae2eae445ff69002eea2929bc2e5605dadda5917a39638392c7453eb96/detectionWe think it is a false positive and there...

Resolved! False Positive for ThreatSupport_Anti-Malware.exe

Dear Sir or Madam, This Andrey Filatov from Threat Support. You have mistakenly detected the file ThreatSupport_Anti-Malware.exe in Threat Support Anti Malware as malware "(generic.ml)". It is a false positive. It will bring troubles to both our users and affect our reputation. Please check details here: https://www.virustotal.com/file/12bdd27f5...

Resolved! False Positive detections "generic.ml"!

Hello.We have checked our software on VirusTotal and see false positive detections generic.ml.File Hash: b83ad7a93a956662591fca3728bed3f78965a6f1Current VT Verdict: generic.mlThe latest report from VT: https://virustotal.com/#/file/9fbe5eae2eae445ff69002eea2929bc2e5605dadda5917a39638392c7453eb96/detectionWe think it is a false positive and there...

False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. File Hash: 2d40d111af5ff9c055a479e91ab9f90e108e4a46ae487eeddc51f86c12bd5651Current VT Verdict: generic.pupLink to Virustotal for the file: https://www.virustotal.com/en/file/2d40d111af5ff9c055a479e91ab9...

False Positive for ThreatSupport_Anti-Malware.exe

Dear Sir or Madam, This Andrey Filatov from Threat Support. You have mistakenly detected the file ThreatSupport_Anti-Malware.exe in Threat Support Anti Malware as malware "(generic.ml)". It is a false positive. It will bring troubles to both our users and affect our reputation. Please check details here: https://www.virustotal.com/file/12bdd27f5...

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