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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
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False Positive Submission (generic.ml)

Please try to make sure that it will not find future updates for the same reson it finds this one ... File Hash:cf757721f91d42984f233e265f789c27486009ac46c3776f0774425e361b9efa VT Link:https://www.virustotal.com/#/file/cf757721f91d42984f233e265f789c27486009ac46c3776f0774425e361b9efa/detection Verdict 1 / 66 Description: Mirror windows to AppleTV...

beniam by • L2 Linker
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  • 1 replies
  • 0 Likes

False Positive Submission (generic.ml)

Hi, One of the files produced by Hola has been flagged as false positive. I would appreceiate your help in clearing it. Download link:hola.org/download File Hash: e87ebe658252509ddf145c3b4d4dd6eec48767b7e4f5dcdbe1ba14a23cc41a59 VT Link:https://www.virustotal.com/#/file/e87ebe658252509ddf145c3b4d4dd6eec48767b7e4f5dcdbe1ba14a23cc41a59/detection...

False Positive Submission: 7zip installer

Hi There The following is being detected as a virus, and since it's a reputable source, it's probably a false positive. VirusTotal detects no threat: Virus/Win32.WGeneric.nnpwy(188234211)http://www.7-zip.org/a/7z1602-x64.exe https://www.virustotal.com/en/url/40719e870a1df9806d7a856f4dcf115b15c867c5dc4b8057ccfd7d59601df4df/analysis/1510241062/ Th...

puppetjt by • L1 Bithead
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Resolved! False Positive detections "generic.ml"!

Hello,We have checked our software on VirusTotal and see false positive detections generic.ml.File Hash: b83ad7a93a956662591fca3728bed3f78965a6f1Current VT Verdict: generic.mlThe latest report from VT: https://virustotal.com/#/file/9fbe5eae2eae445ff69002eea2929bc2e5605dadda5917a39638392c7453eb96/detectionWe think it is a false positive and there...

Resolved! False Positive Removal detections "generic.ml"!

Hello.We have checked our software on VirusTotal and see false positive detections generic.ml.File Hash: b83ad7a93a956662591fca3728bed3f78965a6f1Current VT Verdict: generic.mlThe latest report from VT: https://virustotal.com/#/file/9fbe5eae2eae445ff69002eea2929bc2e5605dadda5917a39638392c7453eb96/detectionWe think it is a false positive and there...

Resolved! False Positive for ThreatSupport_Anti-Malware.exe

Dear Sir or Madam, This Andrey Filatov from Threat Support. You have mistakenly detected the file ThreatSupport_Anti-Malware.exe in Threat Support Anti Malware as malware "(generic.ml)". It is a false positive. It will bring troubles to both our users and affect our reputation. Please check details here: https://www.virustotal.com/file/12bdd27f5...

Resolved! False Positive detections "generic.ml"!

Hello.We have checked our software on VirusTotal and see false positive detections generic.ml.File Hash: b83ad7a93a956662591fca3728bed3f78965a6f1Current VT Verdict: generic.mlThe latest report from VT: https://virustotal.com/#/file/9fbe5eae2eae445ff69002eea2929bc2e5605dadda5917a39638392c7453eb96/detectionWe think it is a false positive and there...

False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. File Hash: 2d40d111af5ff9c055a479e91ab9f90e108e4a46ae487eeddc51f86c12bd5651Current VT Verdict: generic.pupLink to Virustotal for the file: https://www.virustotal.com/en/file/2d40d111af5ff9c055a479e91ab9...

False Positive for ThreatSupport_Anti-Malware.exe

Dear Sir or Madam, This Andrey Filatov from Threat Support. You have mistakenly detected the file ThreatSupport_Anti-Malware.exe in Threat Support Anti Malware as malware "(generic.ml)". It is a false positive. It will bring troubles to both our users and affect our reputation. Please check details here: https://www.virustotal.com/file/12bdd27f5...

False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. 1/ File Hash: 2a20eb78c8d47b6e1da47e476a0adf13693f1c21336bfb53590dfdb980c3f523Current VT Verdict: generic.pupLink to Virustotal for the file: https://www.virustotal.com/en/file/2a20eb78c8d47b6e1da47e476...

False Positive for ThreatSupport_Anti-Malware.exe

Dear Sir or Madam, This Andrey Filatov from Threat Support. You have mistakenly detected the file ThreatSupport_Anti-Malware.exe in Threat Support Anti Malware as malware "(generic.ml)". It is a false positive. It will bring troubles to both our users and affect our reputation. Please check details here: https://www.virustotal.com/file/12bdd27f5...

False positive remove request

Hi there !We got a false positive on our software NotToTrack. Could you please white-list our software installer? It's marked as generic.ml at virustotal.com File Hash: 1b3331edc688d39e3fa1aad5f46d851151afbdadfa2c2b47f04a767ade81cfe7Virustotal link: https://virustotal.com/en/file/1b3331edc688d39e3fa1aad5f46d851151afbdadfa2c2b47f04a767ade81cfe7/a...

False Positive for ThreatSupport_Anti-Malware.exe

Dear Sir or Madam, This Andrey Filatov from Threat Support. You have mistakenly detected the file ThreatSupport_Anti-Malware.exe in Threat Support Anti Malware as malware "(generic.ml)". It is a false positive. It will bring troubles to both our users and affect our reputation. Please check details here: https://www.virustotal.com/file/12bdd27f5...

VirusTotal detects Freemake Video Converter as Malware

Hi! I'm checking Freemake Video Converter (http://download.freemake.net/FreemakeOriginals2/WP/WO/FreemakeVideoConverterFull.exe) in virustotal and see that your antivirus detects it as malware - https://www.virustotal.com/ru/file/5658809fe202dcb1d1ce65fe959221702789b46c1bd44b0682966a814c601590/analysis/1496724667/But the software doesn't contain...

False Positive Report (generic.pup)

Hello dear support! This and another files keeps getting flagged each time we release an updated version of it. Would it be possible to fix your system to prevent triggering so many false positives on our files? I’d really appreciate you getting this resolved soon. File Hash: e4c9b04daaa407c95a4270a270b18829624de3d827d312647e545c2acb46aacbCurren...

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