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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

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Resolved! False Positive Removal detections "generic.ml"!

Hello.We have checked our software on VirusTotal and see false positive detections generic.ml.File Hash: b83ad7a93a956662591fca3728bed3f78965a6f1Current VT Verdict: generic.mlThe latest report from VT: https://virustotal.com/#/file/9fbe5eae2eae445ff69002eea2929bc2e5605dadda5917a39638392c7453eb96/detectionWe think it is a false positive and there...

Resolved! False Positive for ThreatSupport_Anti-Malware.exe

Dear Sir or Madam, This Andrey Filatov from Threat Support. You have mistakenly detected the file ThreatSupport_Anti-Malware.exe in Threat Support Anti Malware as malware "(generic.ml)". It is a false positive. It will bring troubles to both our users and affect our reputation. Please check details here: https://www.virustotal.com/file/12bdd27f5...

Resolved! False Positive detections "generic.ml"!

Hello.We have checked our software on VirusTotal and see false positive detections generic.ml.File Hash: b83ad7a93a956662591fca3728bed3f78965a6f1Current VT Verdict: generic.mlThe latest report from VT: https://virustotal.com/#/file/9fbe5eae2eae445ff69002eea2929bc2e5605dadda5917a39638392c7453eb96/detectionWe think it is a false positive and there...

False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. File Hash: 2d40d111af5ff9c055a479e91ab9f90e108e4a46ae487eeddc51f86c12bd5651Current VT Verdict: generic.pupLink to Virustotal for the file: https://www.virustotal.com/en/file/2d40d111af5ff9c055a479e91ab9...

False Positive for ThreatSupport_Anti-Malware.exe

Dear Sir or Madam, This Andrey Filatov from Threat Support. You have mistakenly detected the file ThreatSupport_Anti-Malware.exe in Threat Support Anti Malware as malware "(generic.ml)". It is a false positive. It will bring troubles to both our users and affect our reputation. Please check details here: https://www.virustotal.com/file/12bdd27f5...

False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. 1/ File Hash: 2a20eb78c8d47b6e1da47e476a0adf13693f1c21336bfb53590dfdb980c3f523Current VT Verdict: generic.pupLink to Virustotal for the file: https://www.virustotal.com/en/file/2a20eb78c8d47b6e1da47e476...

False Positive for ThreatSupport_Anti-Malware.exe

Dear Sir or Madam, This Andrey Filatov from Threat Support. You have mistakenly detected the file ThreatSupport_Anti-Malware.exe in Threat Support Anti Malware as malware "(generic.ml)". It is a false positive. It will bring troubles to both our users and affect our reputation. Please check details here: https://www.virustotal.com/file/12bdd27f5...

False positive remove request

Hi there !We got a false positive on our software NotToTrack. Could you please white-list our software installer? It's marked as generic.ml at virustotal.com File Hash: 1b3331edc688d39e3fa1aad5f46d851151afbdadfa2c2b47f04a767ade81cfe7Virustotal link: https://virustotal.com/en/file/1b3331edc688d39e3fa1aad5f46d851151afbdadfa2c2b47f04a767ade81cfe7/a...

False Positive for ThreatSupport_Anti-Malware.exe

Dear Sir or Madam, This Andrey Filatov from Threat Support. You have mistakenly detected the file ThreatSupport_Anti-Malware.exe in Threat Support Anti Malware as malware "(generic.ml)". It is a false positive. It will bring troubles to both our users and affect our reputation. Please check details here: https://www.virustotal.com/file/12bdd27f5...

VirusTotal detects Freemake Video Converter as Malware

Hi! I'm checking Freemake Video Converter (http://download.freemake.net/FreemakeOriginals2/WP/WO/FreemakeVideoConverterFull.exe) in virustotal and see that your antivirus detects it as malware - https://www.virustotal.com/ru/file/5658809fe202dcb1d1ce65fe959221702789b46c1bd44b0682966a814c601590/analysis/1496724667/But the software doesn't contain...

False Positive Report (generic.pup)

Hello dear support! This and another files keeps getting flagged each time we release an updated version of it. Would it be possible to fix your system to prevent triggering so many false positives on our files? I’d really appreciate you getting this resolved soon. File Hash: e4c9b04daaa407c95a4270a270b18829624de3d827d312647e545c2acb46aacbCurren...

False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. 1/ File Hash: 04f1cebb96b8e85b0c14e1beb4f4e1e92f62e9c5e2eabcf59fddc45ecddc0371Current VT Verdict: generic.pupLink to Virustotal for the file: https://www.virustotal.com/en/file/04f1cebb96b8e85b0c14e1beb...

certified app is flagged by PaloAlto Networks (known signatures) in VT as generic.pup

Here is the link for the program that is flagged by Palo Alto scanner in VT: https://www.virustotal.com/en/file/c341d5d095e68202d14c2e1ea1c18581f80d2ac3952e0092f4255bc2d876954e/analysis/Here official site of the program - https://anti-malware.gridinsoft.com/ , and official site of our company - http://gridinsoft.com/ Please review this app and ...

False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. 1/ File Hash: 5ffeed7074f597d88f5227de6c5249aaea59fbf1eb2aab3f07df3eeceb93cf3fCurrent VT Verdict: generic.pupLink to Virustotal for the file: https://www.virustotal.com/en/file/5ffeed7074f597d88f5227de6...

False Positive Removal Request

Hi, Could you please white-list our software installer as it's marked as generic.pup on virustotal.com website which should be a false-positive. 1/ File Hash: 6b674e16a28e7282cdb715373163d0e058c8c1edbadf2ca69483299ad32e28acCurrent VT Verdict: generic.pupLink to Virustotal for the file: https://www.virustotal.com/en/file/6b674e16a28e7282cdb715373...

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