Enhanced Security Measures in Place:   To ensure a safer experience, we’ve implemented additional, temporary security measures for all users.

Reporting False Positive from VirusTotal

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements

Reporting False Positive from VirusTotal

Dear Sir/Madam,

 

We would like to report a false positive in your virus scanner software, which is reported on this page on VirusTotal. The false positive in question is a small executable called CheckDotNetVersion.exe that we use during installation of our products. This executable attempts to find an existing .NET installation on the system, and if successful, runs the command 'dotnet --list-runtimes', and parses that command's output. The executable also dynamically loads kernel32.dll, as part of checking the system's architecture at runtime. The output of this executable is then used by our installer to decide if we need to install the .NET runtime or not. Upon request, the source code of this executable is available in case you want to inspect it.

 

We are 3mensio, a medical software company specialized in planning of cardiovascular procedures. Currently, our installation is reported by some of our customers as malicious software. We appreciate a swift processing of our request as it prevents some of our customers from performing medical care.

 

Best regards,

Thomas Jongepier

Manager Research & Development

3mensio Medical Imaging B.V.

1 accepted solution

Accepted Solutions

L5 Sessionator

file no longer deemed malware

View solution in original post

3 REPLIES 3

L5 Sessionator

File has been submitted for review

L5 Sessionator

file no longer deemed malware

Palo Alto no longer indicates our software as malware in VirusTotal. We have not yet received verification from our customer if they're unblocked, but we expect this to be the case very soon.

Thank you

  • 1 accepted solution
  • 2436 Views
  • 3 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!