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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
  • 13802 Views
  • 0 replies
  • 7 Likes

VirusTotal False Positive - SoD.exe

File Hash: fc314a70e8310bb1ca3742ec04fda62d0631f2cfdddedd61665f9557e3f9e162 Link to Virustotal report for the file: https://www.virustotal.com/gui/file/fc314a70e8310bb1ca3742ec04fda62d0631f2cfdddedd61665f9557e3f9e162 Current VirustTotal Verdict: 1/74 flagged as malicious Description: This is a new release from Nuance for product "Dragon Medical ...

Resolved! Wrong Categorization

Hello, Our URL has been flaged as High-Risk because Virus total wrongly flaged an application on our site.the application is not longer detectec as malicious. How can we get the Risk-Level change? Best regards. URL: acceso.denevacuatro.com Categories: Computer-and-Internet-Info Risk Level: High-Risk Category: Computer-and-Internet-...

False positive report

File Hash: 5d2866d7bc028f4ec87b89d671330fe2080bf0bee584172f54ec85291fca8d1eLink to Virustotal report for the file: https://www.virustotal.com/gui/file/5d2866d7bc028f4ec87b89d671330fe2080bf0bee584172f54ec85291fca8d1e/detectionCurrent VirustTotal Verdict: Generic.mlDescription: Barcode Recognition SDK, library for developers (new version x64 bit)

Request for Delisting of Qnovate.com from Palo Altos firewall Blocked Sites

Dear Support Team, I am reaching out to you regarding my website, Qnovate.com. I recently discovered that the site is being flagged and blocked by your firewall, and I would like to request a review and delisting of the domain. I understand the importance of maintaining a secure online environment and appreciate the work your team does to protec...

abhi7ek by • L0 Member
  • 7104 Views
  • 3 replies
  • 0 Likes

Resolved! False Positive

File Hash:ca38a0493182414a3a1a5233fd4e07435247934e46cfae433defcd4a5fda8a3c Link to Virustotal report for the file: Link Current VirustTotal Verdict: Generic.ml Description:Good afternoon! This .exe file connects to and uses only the wproxy.me domain (api.wproxy.me and files.wproxy.me) These URLs are clean: VirusTotal ( https://api.wpro...

Resolved! How to report false positive on Virustotal.com?

Hello, File Hash: c31341b8ed142e4fe4d8ead6ef773b99394fb8efd5bfae6af763c592bf460017Link to Virustotal report for the file: https://www.virustotal.com/gui/file/c31341b8ed142e4fe4d8ead6ef773b99394fb8efd5bfae6af763c592bf460017/detectionCurrent VirustTotal Verdict: Generic.mlDescription: Barcode Recognition SDK, library for developers We are soft...

False Positive

File Hash:db981ee28230f208f5f00bb08414d4effda0c67e72228d7551eb7ff06d82319e Link to Virustotal report for the file: https://www.virustotal.com/gui/file/db981ee28230f208f5f00bb08414d4effda0c67e72228d7551eb7ff06d82319e/detection Current VirustTotal Verdict: Generic.ml Description: Good afternoon! Please check my file and remove the fa...

Fasle Positive "Fast!" (Generic.ml)

Hi Palo Alto Networks team, Please be advised that we just released an updated versions of Fast! (2.341 and 2.339) and we noticed that your detection engine momentarily classified it as Generic.ml. Can you please advise what triggers such detection?There were no significant changes in the new version, just some finetuning in the UI design and ...

False Positive

File Hash: a114482f1539c8bc2f3c3fc837af6564838143628397f5868d4f6dea146fff10 Link: https://www.virustotal.com/gui/file/a114482f1539c8bc2f3c3fc837af6564838143628397f5868d4f6dea146fff10 Current VirustTotal Verdict: 1/61 Description: Barcode400v4.0m1 IBM i Setup.exe

amktla by • L0 Member
  • 3904 Views
  • 1 replies
  • 0 Likes

Trouble Integrating VT.

I have been using the trial version of XSOAR to learn how to develop playbooks but when I am trying to integrate VirusTotal, I get the following error message:Verify that the server URL parameter is correct and that you have access to the server from your host. Error Type: <requests.exceptions.ConnectionError> Error Number: [None] Message:...

MGrover4_1-1709555604982.png
MGrover4 by • L0 Member
  • 3916 Views
  • 1 replies
  • 0 Likes

Resolved! False Positive: Virus/Win32.WGeneric.yeksq

File Hash: 44e94be969d812a907cc14e68c43280709b9be555e5c966e820af1eb6f7f48c3Link to Virustotal report for the file: https://www.virustotal.com/en/file/44e94be969d812a907cc14e68c43280709b9be555e5c966e820af1eb6f7f48c3/analysis/1550490208/Virustotal verdict: 0/67Description: Visma InSchool Primus client ver: W4.59.2

Salde by • L0 Member
  • 44503 Views
  • 13 replies
  • 0 Likes

False Positive Detection Problem

Hi I represent a security software company, and our clients who use our software reported that their software was flagged as malware, but this result is a false positive. Can you please help us? Virus total report: https://www.virustotal.com/gui/file/3ef991ee68c97dae9e757015104849a71e825571e4e0a047de80b90536392660/detection Best Regards

kadiryz by • L1 Bithead
  • 16477 Views
  • 4 replies
  • 0 Likes

False positive swll.to

Hi, Link to Virustotal report for the url: https://www.virustotal.com/gui/url/e86b79a32b0cae3709e55728af3bee319040f5f1b21c7c98cfbb6cf7fde13013/detection Current VirustTotal Verdict: 1/90 Description: Our domain swll.to has been flagged as a malicious one, this domain is used as a url shortener service like bit.ly and does not host any malicious ...

Thibaud by • L0 Member
  • 10182 Views
  • 2 replies
  • 0 Likes

Resolved! Removal from high-risk due to false positive

Hi, Our website, electask.com, was recently cleared of a false positive by CDRF and now has 0/90 vendors on VirusTotal flagging us as malicious. Can you please reduce our risk level? https://www.virustotal.com/gui/url/8e1462a33ee7402dd3c3168239d3fe50cb0f5a8fc85527043398cf64e1dc3801?nocache=1 Best, Max

Electask by • L1 Bithead
  • 23883 Views
  • 12 replies
  • 0 Likes
  • 787 Posts
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