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VirusTotal
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Forum Posts

VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verd...

brcook by L2 Linker
  • 3490 Views
  • 0 replies
  • 4 Likes

Please check and resolve this FP

File Hash:2fe0d8178373648741ba07e649be0c900425641ab0395954c1353e3975d112e8Link to Virustotal report for the file: https://www.virustotal.com/gui/file/2fe0d8178373648741ba07e649be0c900425641ab0395954c1353e3975d112e8/detectionCurrent VirustTotal Verdic...

Xiayutu by L1 Bithead
  • 798 Views
  • 2 replies
  • 0 Likes

False Positive

File Hash: 821ffe523f5da0959889301cc9afaa3e0260609f2d6b94c530f66f0e6e94b273Link to Virustotal report for the file: https://www.virustotal.com/gui/file/821ffe523f5da0959889301cc9afaa3e0260609f2d6b94c530f66f0e6e94b273/detectionCurrent VirustTotal Verdi...

ijmilton by L0 Member
  • 972 Views
  • 3 replies
  • 0 Likes

False positive: Generic.ml

File Hash: f90ba2bc94eaf8e9b1a5ef39a9247b696b1619e77491751091412e126060f863Link to Virustotal report for the file: https://www.virustotal.com/gui/file/f90ba2bc94eaf8e9b1a5ef39a9247b696b1619e77491751091412e126060f863/detailsCurrent VirustTotal Verdict...

gsteam by L1 Bithead
  • 721 Views
  • 1 replies
  • 0 Likes

False Positive Report: In-House Software wrongly detected

Greetings, The newest version of our flagship software 'E-Marking.exe' was mistakenly detected by your engine on virustotal.com as Generic.mlPlease help us rectify the false positive. File Hash: 0c7ff694bd7328ac7c25ef23af340d8bc19004c9c8dfabcb832bfd3...

False positive RC2Http.exe: Generic.ml

Hello, I am a representative of the company of ZennoLab.One of the files of our program (RC2Http.exe) is mistakenly accepted by your antivirus as a virus (Generic.ml).Please correct the situation. File Hash: e91fd9f2b4d698808eb0a9c117c12f7b4b75d45c9d...

Demeer84 by L1 Bithead
  • 782 Views
  • 2 replies
  • 0 Likes

False Positive Report: EQU8 Anti-Cheat

Palo-Alto triggers a false-positive on the EQU8 Anti-Cheat service. https://www.virustotal.com/gui/file/449d9cccbb4ae831a46b2bf8c90adf655e4d986ae9b4a2075e4ee79e469d31e3/detection Please whitelist the certificate and not the filehash as we regularly r...

Resolved! False Positive Submission (Generic.ml)

Dear Support,I would like to report a false positive detection on VirusTotal for our product, 5 minutes after release.The program is clean, signed by a trusted party and doesn't contain any unwanted behavior. File type: win32.exeSHA256: 754a64c9d7911...

danaix by L1 Bithead
  • 1641 Views
  • 7 replies
  • 0 Likes

False Positive Submission

My company develop a software with an Autodesk AutoCAD OEM engine inside.A file of this engine is detected as Generic.mlVirusTotal detection:https://www.virustotal.com/gui/file/98f51a1bafb81bf8a048330f53f0e1dd9cc32ce076c30df29f649637a404bca2/detectio...

Claudio by L1 Bithead
  • 786 Views
  • 2 replies
  • 0 Likes

False Positive Submission

Hello!We have checked our software on VirusTotal and see false positive detection (Generic.ml).Please check the protected zip file with the sample: https://cloud.connectivegames.com/index.php/s/Xx9mFMWD2Gsgx6HThe archive also contains a link to Virus...

Resolved! False Positive Submission (Generic.ml)

Hello, I would like to report a false positive detection on VirusTotal for our product, 5 minutes after release.The program is clean, signed by a trusted party and doesn't contain any unwanted behavior. File type: win32.exeSHA256: d0ce6996e721caf8063...

False Positive Virus Total.PNG

Resolved! False Positive Submission Cortex XDR

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file: File Hash:MD5: 4be43dd969458a0660acd4073c465a50SHA1: a673a5565cf45a488da571474219e44c98f19c31SHA256: c735a96fcd9c7ec78f1a70744497d0c0073aa13c90a301436a...

devtech by L1 Bithead
  • 1690 Views
  • 4 replies
  • 0 Likes

Resolved! False Positive Submission

File Hash: dbcad58cdddcaeaf60e4d86c2b83b2ac30be1413214b5a7bc28b2d2ebaace39Link to Virustotal report for the file: https://www.virustotal.com/gui/file/dbcad58cdddcaeaf60e4d86c2b83b2ac30be1413214b5a7bc28b2d2ebaace39d/detectionCurrent VirustTotal Verdic...

nisscan by L0 Member
  • 759 Views
  • 2 replies
  • 0 Likes

False Positive Submission (Generic.ml)

Hello!We have checked our software on VirusTotal and see false positive detection (Generic.ml).Please check the protected zip file with the sample: https://cloud.connectivegames.com/index.php/s/ZkN4Noy7nBcePDYThe archive also contains a link to Virus...

VirusTotal False positive

Good day. I am an individual entrepreneur, we develop game projects. Our users might be a little surprised when they see a false positive. All files are signed by a root certification authority 'Sectigo' and are completely safe. Please check. SHA256:...

cortex xdr - submit false positive - shuttools 1.81

Palo Alto I am having a problem with your program mis classifing my tool suite Shut.Tools.1.81.docm as a false positive. Its a vba macro that has previously been cleared my Microsoft and utilises some popular MVP code via desktop liberation. https://...

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