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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
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  • 7 Likes

Virus Total False Positive (Please Check.)

File Hash: D1586199CE4DBB209003B3235A34F5BAE343BB8787675443F37890B8727B1E90 Link to Virustotal report for the file: https://www.virustotal.com/gui/file/d1586199ce4dbb209003b3235a34f5bae343bb8787675443f37890b8727b1e90?nocache=1 Current VirustTotal Verdict: 0/61 Description: calendar.vbs file for application. (Site that uses Palo is flagging &...

SksGyyyy by • L0 Member
  • 4017 Views
  • 2 replies
  • 0 Likes

FP

File Hash: de54331aa3385a46858bde412a45af8873c84c6789b12eba7a9ea049371b09fc Link to Virustotal report for the file: https://www.virustotal.com/gui/file/de54331aa3385a46858bde412a45af8873c84c6789b12eba7a9ea049371b09fc?nocache=1 Current VirustTotal Verdict: Generic.ml Description: False Positive of AirMyPC software

beniam by • L2 Linker
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  • 1 replies
  • 0 Likes

Resolved! False Positiv with Adobe "agshelper.exe or AGSService.exe" (Win32.WGeneric.ejwktt)

Hi Community, We have many reports of a virus from the 2 Adobe files for a week now. According to me, however, this is a false positive. These files are legitimate from Adobe and are used for the license check. The following signatures are used here:- Virus/Win32.WGeneric.ejwktt -> 662126236- Virus/Win32.WGeneric.ejvkip -> 660946525 Ha...

Resolved! Reporting False Positive from VirusTotal

Dear Sir/Madam, We would like to report a false positive in your virus scanner software, which is reported on this page on VirusTotal. The false positive in question is a small executable called CheckDotNetVersion.exe that we use during installation of our products. This executable attempts to find an existing .NET installation on the system, ...

Resolved! Virustotal F/P

Hello; Getting F/P SHA-256 71bf5138fb06142fdc3889a180741c3fcf713fcff470e89e977ada0e39dad39d URL: https://www.virustotal.com/gui/file/71bf5138fb06142fdc3889a180741c3fcf713fcff470e89e977ada0e39dad39d?nocache=1

Resolved! False positive VirusTotal

Good morning/evening, We are TEHTRIS, a french cyber-security company and one of our product is falsy detected as mallicious on virustotal by your detection tool. The product has this sha256: 7da893d1061d53820df739a6917d18c2ad891e479c926bd7f0e1b2c33b696463 Here is the virustotal link: https://www.virustotal.com/gui/file/7da893d1061d53820df739a69...

Tehtris by • L1 Bithead
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  • 6 replies
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False positive report - UpdaterSetup.exe

The file hash SHA-256: c943edbf27cd03b1749cd9b0f917304f7c7c552d999c72387a137d51d0970329 Link to virustotal: Threat Vault (paloaltonetworks.com) www.google.com/dl/release2/update2/ad3h35sdfjpqd7p3hbjtlw6nsftq_130.0.6679.0/UpdaterSetup.exe Current VirustTotal Verdict:: UpdaterSetup.exe Description: Is this a false profile?

admin2 by • L0 Member
  • 3190 Views
  • 1 replies
  • 1 Likes

False positive report - Generic.ml

The 32-bit Windows console application brwtts is clean. The file hash SHA-256: c943edbf27cd03b1749cd9b0f917304f7c7c552d999c72387a137d51d0970329 Link to virustotal: https://www.virustotal.com/gui/file/c943edbf27cd03b1749cd9b0f917304f7c7c552d999c72387a137d51d0970329?nocache=1 Current VirustTotal Verdict:: Generic.ml Description: This file...

woeruw by • L2 Linker
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  • 3 replies
  • 0 Likes

False positive verdict

Hello, your engine is falsely flagging our file as Generic.ml. SHA-256: eb3ccf806ced05f5048be6530aa0c3276a0f217d9fd5240ac180b2c48bc9ff84 VT: https://www.virustotal.com/gui/file/eb3ccf806ced05f5048be6530aa0c3276a0f217d9fd5240ac180b2c48bc9ff84

bysadex by • L1 Bithead
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  • 4 replies
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Submit False Positive

File Hash: f98d42f551cd6675364acf8988841beae051d9c30b76f92ba95c069d41d1ac20Link to Virustotal report for the file: https://www.virustotal.com/gui/file/f98d42f551cd6675364acf8988841beae051d9c30b76f92ba95c069d41d1ac20/detectionCurrent VirustTotal Detection: Generic.ml We are software development company, one of our .exe files has been detected a...

hpchuah by • L0 Member
  • 2771 Views
  • 1 replies
  • 0 Likes

Canva App update detected as Generic.ml

Description: An update to the Canva app is being detected as Generic.ml on Virustotal by your detection tool "Canva Setup 1.89.1.exe" Verdict: Generic.mlThe file hash SHA-256: 47cf8558768cd27cfbca315de3ab68142b050bc64598100aa42adf8aac06ba37 Link to virustotal: https://www.virustotal.com/gui/file/47cf8558768cd27cfbca315de3ab68142b050bc64598100aa4...

Report False Positive for THREAT-ID 614284446

FILE HASH: 9329f42ac6f2c7470c070863af04572c9f32148c1d86cdbb6e0e301c7f5d780eLink To Virus Total: LINK This file -- MSJT4JLT.DLL is being detected as wildfire-virus and being blocked by WildFire but Virustotal link and Wildfire portal itself categorize this as BENIGN. The Threat ID it shows as 614284446 but hashes do not match in threat vault....

False positive for my Python app

File Hash: 45dc76b21c0b83e1ba5d490e91c5a4fab3cee6441288c918cd64ce9427b016caLink to Virustotal report for the file: https://www.virustotal.com/gui/file/45dc76b21c0b83e1ba5d490e91c5a4fab3cee6441288c918cd64ce9427b016ca?nocache=1Current VirustTotal Verdict: Generic.mlDescription: I created this Python app called Vulcan. It is a simple GUI to change ...

false positive report

File Hash: 7a5806576fdd3e687b1d1bcf4247d0b7ac97ce0a895df5036c5386346d8e86aa Link to Virustotal report for the file: https://www.virustotal.com/gui/file/7a5806576fdd3e687b1d1bcf4247d0b7ac97ce0a895df5036c5386346d8e86aa/detection Current VirustTotal Verdict: 24/73 security vendors and 1 sandbox flagged this file as malicious Description: This pr...

Piggy21 by • L0 Member
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  • 1 replies
  • 0 Likes

VirusTotal False Positive for iboss Desktop App

Our iboss desktop control application is being flagged by the ML engine. This application controls our SASE service. Can you please review this detection and whitelist it so that this version and subsequent new versions will not be flagged. The hash is: 7d9c2b5817bd0e370cadb1774e9aeb7b6d7e879f91379a0bb29798b5e6ef957f and the VirusTotal detection...

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