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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
  • 13873 Views
  • 0 replies
  • 7 Likes

Resolved! False Positive: Virus/Win32.WGeneric.yeksq

File Hash: 44e94be969d812a907cc14e68c43280709b9be555e5c966e820af1eb6f7f48c3Link to Virustotal report for the file: https://www.virustotal.com/en/file/44e94be969d812a907cc14e68c43280709b9be555e5c966e820af1eb6f7f48c3/analysis/1550490208/Virustotal verdict: 0/67Description: Visma InSchool Primus client ver: W4.59.2

Salde by • L0 Member
  • 44728 Views
  • 13 replies
  • 0 Likes

False Positive Detection Problem

Hi I represent a security software company, and our clients who use our software reported that their software was flagged as malware, but this result is a false positive. Can you please help us? Virus total report: https://www.virustotal.com/gui/file/3ef991ee68c97dae9e757015104849a71e825571e4e0a047de80b90536392660/detection Best Regards

kadiryz by • L1 Bithead
  • 16532 Views
  • 4 replies
  • 0 Likes

False positive swll.to

Hi, Link to Virustotal report for the url: https://www.virustotal.com/gui/url/e86b79a32b0cae3709e55728af3bee319040f5f1b21c7c98cfbb6cf7fde13013/detection Current VirustTotal Verdict: 1/90 Description: Our domain swll.to has been flagged as a malicious one, this domain is used as a url shortener service like bit.ly and does not host any malicious ...

Thibaud by • L0 Member
  • 10217 Views
  • 2 replies
  • 0 Likes

Resolved! Removal from high-risk due to false positive

Hi, Our website, electask.com, was recently cleared of a false positive by CDRF and now has 0/90 vendors on VirusTotal flagging us as malicious. Can you please reduce our risk level? https://www.virustotal.com/gui/url/8e1462a33ee7402dd3c3168239d3fe50cb0f5a8fc85527043398cf64e1dc3801?nocache=1 Best, Max

Electask by • L1 Bithead
  • 24010 Views
  • 12 replies
  • 0 Likes

Virus/Win32.WGeneric.eachsz(597618885)

File Hash : 00fc8a91a23b8a9315c29cc8318e838257039c1c6cfd14411b57aef662231e52https://www.virustotal.com/gui/search/00fc8a91a23b8a9315c29cc8318e838257039c1c6cfd14411b57aef662231e52I tried to search of file hash in Virus total but its didnt show any of threat or malware.is there any explanation why this happen? is it False Positive?

Aryanto by • L1 Bithead
  • 10283 Views
  • 6 replies
  • 0 Likes

Counterfeit Positive Accommodation (Generic.ml)?

Hey! We have actually looked at our item on VirusTotal and see counterfeit positive acknowledgment (Generic.ml). The narrative moreover contains an association with VirusTotal reports. The mystery expression for pack record is "polluted" (without refers to). Thankful to you!

luckymee by • L0 Member
  • 3173 Views
  • 1 replies
  • 0 Likes

Hola VPN False Detection

Subject: Hola VPN False Detection Date: Fri, 19-May-2023 21:45 From: qa.hola@gmail.com To: https://live.paloaltonetworks.com/t5/virustotal/bd-p/VirusTotal_Discussions Hola VPN is the world's first and largest peer-to-peer VPN proxy network with over 230M installations worldwide and operated for many years. Since 19-May-2023 Palo Alto Networks an...

HolaVPN by • L2 Linker
  • 6665 Views
  • 2 replies
  • 0 Likes

Resolved! False positive (generic.ml)

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file: File Hash:MD5: 440f595efe4b19aa036cf3c739b3ab5bSHA1: aef8099e6524dbe7ea45ffab000eb1d0e239e80bSHA256: 80595b8a53b3926c27d241c6462037a7e2490b87908d99700c2a3b0d38dd24df Link to Virustotal report for the file:https://www.virustotal.com/gui/file/805...

kns123 by • L2 Linker
  • 6536 Views
  • 2 replies
  • 0 Likes

Auslogics False-Positive Detection

File Hash: <017056651d1d155az381b7z35z12z1gz> Link to Virustotal report for the file: <link> Current VirustTotal Verdict: <Generic.ml> Description: < Hello Team! Please help us remove a false positive given by Palo Alto Networks to Auslogics Windows Slimmer (portable). The program is clean and doesn't contain any unwanted...

False positive reported

File Hash: 8570aef72396351e7e526cec0913259329047cec45d440ab5b75c548bce6d1b8 Link to Virustotal report for the file: https://www.virustotal.com/gui/file/8570aef72396351e7e526cec0913259329047cec45d440ab5b75c548bce6d1b8 Current VirustTotal Verdict: Generic.ml Description: PrxWsRetry.exe –Retry mechanism we developed to retry sending failed transact...

ranf12 by • L0 Member
  • 5648 Views
  • 4 replies
  • 0 Likes

False positive detection (Generic.ml)

File Hash: 26eafe88472e5fef31a60f0c943742e97309d618d11e046eed3e52717cd39111 Link to Virustotal report for the file: https://www.virustotal.com/gui/file/7568d971ea4e9662a120ce29b5d90eee9fd38b56852368c1c20f59a287567ef5?nocache=1 Current VirustTotal Verdict: Generic.ml Description: Program for a Diskless systemOfficial website of the product: https...

False positive (Generic.ml) detected for our application Babylon 12. Can you help me white list?

Dear PaloAlto, We have learned from virustotal.com that your Palo Alto Networks detection engine flag our software as Generic.ml. Our new setup file is for new version of Babylon translator program with updated UI - Babylon 12 (version 12.0.0.5), and it does not include any malware or anything malicious. Virus Total Scanning Result: https:...

False positive virustotal new

I'm not an antivirus client, send for a new analysis. Thank you. False positive virustotal: File Hash: cc21b7adf6ad6107d4e54003a24ad443eac3233f90a8481441e98ab6cb014ac8 Link to Virustotal report for the file: https://www.virustotal.com/gui/file/cc21b7adf6ad6107d4e54003a24ad443eac3233f90a8481441e98ab6cb014ac8 Current VirustTotal Verdict: Generic...

False positive virustotal:

File Hash: 26eafe88472e5fef31a60f0c943742e97309d618d11e046eed3e52717cd39111 Link to Virustotal report for the file: https://www.virustotal.com/gui/file/26eafe88472e5fef31a60f0c943742e97309d618d11e046eed3e52717cd39111/detection Current VirustTotal Verdict: Generic.ml Description: Program for a Diskless system Official website of the product: http...

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