Wrong Categorization

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Hello,

Our URL has been flaged as  High-Risk because Virus total wrongly flaged an application on our site.
the application is not longer detectec as malicious.

How can we get the Risk-Level change?

Best regards.

• URL: acceso.denevacuatro.com
• Categories: Computer-and-Internet-Info
• Risk Level: High-Risk

• Category: Computer-and-Internet-Info
• Description: General information regarding computers and the internet. Should include sites about computer science, engineering, hardware, software, security, programming, etc. Programming may have some overlap with reference, but the main category should remain computer and internet info
• Example Sites: www.redhat.com, www.freebsd.org, www.microsoft.com, www.symantec.com, www.oreilly.com, www.build-your-own-computers.com, www.alexa.com

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• Risk Level: High-Risk
• Description: Sites hosted on bulletproof ISPs or using an IP from an ASN that has known malicious content or sites sharing a domain with a known malicious site. All sites in the "Unknown" category will be high risk
• Example Sites:

[KhaleelE · Accepted solution]

https://urlfiltering.paloaltonetworks.com go to this website there you can submit request change category to Paloalto

[ChuckW]

This no longer works for reclassifying the risk-level.

You now need to open a support case to have a URL risk-level changed.

Per my attempt just now:

This URL already has the requested categorization. If you intended to submit a different categorization, please try again. If you are trying to change the Risk rating, this cannot be done via Change Request. If the Risk rating is incorrect, please contact support.