Wrong Categorization

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Palo Alto Networks Approved
Palo Alto Networks Approved
Community Expert Verified
Community Expert Verified

Wrong Categorization

L0 Member

Hello,

 

Our URL has been flaged as  High-Risk because Virus total wrongly flaged an application on our site.
the application is not longer detectec as malicious.

How can we get the Risk-Level change?

 

Best regards.

 

 

  • URL: acceso.denevacuatro.com
  • Categories: Computer-and-Internet-Info
  • Risk Level: High-Risk

 


  • Risk Level: High-Risk
  • Description: Sites hosted on bulletproof ISPs or using an IP from an ASN that has known malicious content or sites sharing a domain with a known malicious site. All sites in the "Unknown" category will be high risk
  • Example Sites:
1 accepted solution

Accepted Solutions

L4 Transporter

https://urlfiltering.paloaltonetworks.com go to this website there you can submit request change category to Paloalto

View solution in original post

2 REPLIES 2

L4 Transporter

https://urlfiltering.paloaltonetworks.com go to this website there you can submit request change category to Paloalto

L1 Bithead

This no longer works for reclassifying the risk-level.

You now need to open a support case to have a URL risk-level changed.

Per my attempt just now:

 

This URL already has the requested categorization. If you intended to submit a different categorization, please try again. If you are trying to change the Risk rating, this cannot be done via Change Request. If the Risk rating is incorrect, please contact support.

 

  • 1 accepted solution
  • 3370 Views
  • 2 replies
  • 1 Likes
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