VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Discussions

VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum.

 

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious

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brcook by L2 Linker
  • 8342 Views
  • 0 replies
  • 4 Likes

False Positive (Generic.ml) ,please help!

Hi,

The latest report from virustotal is here:https://www.virustotal.com/gui/file/1470766f0799e8137922a388ad18846f1b7074b2a616b5f6dc4e5746cb95122c

 

The verdict from virustotal is:Generic.ml

 

We are a PDF tool software and we are well-known in China.We s

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Resolved! VirusTotal False Positive (Generic.ml)

 

As owner and developer of this file, I am submitting this for review and request to remove the false positive.  Thank you

File Hash: 02e63ad521b7ebd256782efd112b030a31ce15e1f575890a43c7f7b02afab040

Link to Virustotal report for the file: VirusTotal -

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Hola VPN False Detection

Hello,

 

Hola VPN is the world's first and largest peer-to-peer VPN proxy network with

over 230M installations worldwide and operated for many years.

 

Since 23-Sep-2021 Palo Alto Networks antivirus falsely identifies Hola VPN as a

"Generic.ml".

 

Please che

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HolaVPN by L2 Linker
  • 1550 Views
  • 0 replies
  • 0 Likes

ProstoLauncher false positive

Hello. I am the owner of a prostocraft.ru and prostolauncher.ru websites.
We do not distribute forbidden software prostolauncher.exe. It is the launcher of our minecraft project and has existed for several years.
Our launcher prostlauncher.ru does not

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False-Positive

I would like to report a false-positive.

 

File Hash: 16B18B897B799898BCF318F028550E92B8295F6F052B151B57552DD6C2C5408A
Link to Virustotal report for the file: https://www.virustotal.com/gui/file/16b18b897b799898bcf318f028550e92b8295f6f052b151b57552dd6c2

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dheinz by L0 Member
  • 1474 Views
  • 0 replies
  • 0 Likes

False positive (Generic.ml)

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file
File Hash: sha256 a3de1f6c47fa6fe0943c2e480dd0553ed5335c7605735464af0bfc5ee747a09b

Link to Virustotal report for the file: https://www.virustotal.com/gui/

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Hola VPN False Detection

Hello,

 

Hola VPN is the world's first and largest peer-to-peer VPN proxy network with

over 230M installations worldwide and operated for many years.

 

Since 30-Aug-2021 Palo Alto Networks antivirus falsely identifies Hola VPN as a

"Generic.ml".

 

Please che

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HolaVPN by L2 Linker
  • 3371 Views
  • 4 replies
  • 0 Likes

False positive (Generic.ml) - PLEASE HELP

Hey Palo Alto Team! A file used by our WaveBrowser is being flagged and we feel this is a mistake caught by the heuristic engine. Would y'all take a look at the file for us? If you do find an issue, please let us know and we can make any necessary ch

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False positive (Generic.ml)

Hello!

I checked my software on VirusTotal and see false positive detection (generic.ml).
Please check the 7zip file with a sample: https://disk.yandex.com/d/ivTSdOpDuJhX3A

the file password is "infected".

Thank you!

whitelist application

Detection name: generic.ml

 

SHA256: c2ef02bcf32a25e0295f25b3364528c28526430b1316914964b4adc64efc2af1

 

VirusTotal link:

https://www.virustotal.com/gui/file/c2ef02bcf32a25e0295f25b3364528c28526430b1316914964b4adc64efc2af1/detection

 

Current virus total ver

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generic.ml

Name:  AirMyPC.exe

 

Detection name: generic.ml

 

SHA256: bb147976079286142864c873137452877ce848ed665705d309a068cff2d12c60

 

VirusTotal link:

https://www.virustotal.com/gui/file/bb147976079286142864c873137452877ce848ed665705d309a068cff2d12c60/detection

 

Tha

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beniam by L2 Linker
  • 1858 Views
  • 2 replies
  • 0 Likes

False positive detection (Generic.ml)

Files Hash: 1e1df42d2adbaf0ee24bc02618b58790df88251b66aabbc670214b804c7f6d31
Link to Virustotal report for the files:  https://www.virustotal.com/gui/file/1e1df42d2adbaf0ee24bc02618b58790df88251b66aabbc670214b804c7f6d31/detection
Current VirustTotal Ve

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HolaVPN by L2 Linker
  • 2623 Views
  • 3 replies
  • 0 Likes

Resolved! False positive on Virustotal (generic.ml)

Hi Support,

Our application is being flagged as malware by Cortex. Please can we arrange to have it whitelisted?

Hash of file

MD5: 98f5f9ac7ed43119eac4076abdd0d81e

SHA1: 91bf87b943e42845cdc8bcb73aa3b7b3dcb20c7c

SHA256:  ca8f1bd62989d17734ce4c6c876f4e76a0f

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Resolved! False Positive - Generic.ml (Please help!)

Hey Paolalto Team! A file used by our WaveBrowser is being flagged and we feel this is a mistake caught by the heuristic engine. Would y'all take a look at the file for us? If you do find an issue, please let us know and we can make any necessary cha

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