VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Discussions

VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum.

 

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious

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brcook by L2 Linker
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  • 5 Likes

Resolved! Mirillis Action! False Positive (Generic.ml)

Hello. 

 

I'm writing on behalf of Mirillis Sp. z o. o. company (established in 2010), developer of Action! recording and streaming software used by millions of users around the world.

 

Recently one of our users reported (with our latest update 4.23.0)

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Mirillis by L0 Member
  • 3074 Views
  • 3 replies
  • 0 Likes

Virus Total whitelist request

Please can the following file be whitelisted? It is being falsely flagged as being malware.

 

File Hash: 05e3cd9438ecab9083552fc2fb0217dc2b37b537dec3dd2795b5210030416c9e

Link to Virustotal report for the file: https://www.virustotal.com/gui/file/05e3cd9

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VirusTotal False Positive (Generic.ml)

Hello. I have a problem with false-positive in Palo Alto Networks. The program falsely marks the Network Graphics.exe executable file as malicious (Generic.ml), although there are no malicious functions in the code that steal user data or harm them i

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xw123olo by L0 Member
  • 3407 Views
  • 2 replies
  • 0 Likes

Hola VPN False Detection

Hello,

 

Hola VPN is the world's first and largest peer-to-peer VPN proxy network with

over 230M installations worldwide and operated for many years.

 

Since 28-Oct-2021 Palo Alto Networks antivirus falsely identifies Hola VPN as a

"Generic.ml".

 

Please che

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HolaVPN by L2 Linker
  • 2522 Views
  • 2 replies
  • 0 Likes

VirusTotal False Positive (Generic.ml)

Dear,
Our program is recognized as a virus in Palo Alto Networks
This is Wrong Detection.

Aegis.exe
https://www.virustotal.com/gui/file/102846793f200af8d8843121f07bc9ec73a62dd12ed8f49faf2ecdd41836665b?nocache=1

EchoStock.exe
https://www.virustotal.com/gui/

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VirusTotal False Positive (Generic.ml)

Hello. I have a problem with false-positive in Palo Alto Networks. The program falsely marks the Network Graphics.exe executable file as malicious (Generic.ml), although there are no malicious functions in the code that steal user data or harm them i

...

xw123olo by L0 Member
  • 1377 Views
  • 0 replies
  • 0 Likes

False Positive

Dear,

Our program is recognized as a virus in paloalto.

This is Wrong Detection.

 

Regards,

Hanjunghee

 

Aegis.exe

https://www.virustotal.com/gui/file/102846793f200af8d8843121f07bc9ec73a62dd12ed8f49faf2ecdd41836665b?nocache=1

 

EchoStock.exe

https://www.virusto

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Hola VPN False Detection

Hello,

 

Hola VPN is the world's first and largest peer-to-peer VPN proxy network with

over 230M installations worldwide and operated for many years.

 

Since 17-Oct-2021 Palo Alto Networks antivirus falsely identifies Hola VPN as a

"Generic.ml".

 

Please che

...

HolaVPN by L2 Linker
  • 1724 Views
  • 0 replies
  • 0 Likes

False Positive Submission

Hello. I have a problem with false-positive in Palo Alto Networks. The program falsely marks the Network Graphics.exe executable file as malicious (Generic.ml), although there are no malicious functions in the code that steal user data or harm them i

...

xw123olo by L0 Member
  • 1456 Views
  • 0 replies
  • 0 Likes

Hola VPN False Detection

Hello,

 

Hola VPN is the world's first and largest peer-to-peer VPN proxy network with

over 230M installations worldwide and operated for many years.

 

Since 02-Oct-2021 Palo Alto Networks antivirus falsely identifies Hola VPN as a

"Generic.ml".

 

Please che

...

HolaVPN by L2 Linker
  • 1775 Views
  • 0 replies
  • 0 Likes

False Positive : virus/win32.wgeneric.bmcell

Hello everyone,

We had our environment recently that got flagged in the firewall with this virus/win32.wgeneric.bmcell. We have a in house application and whenever a user download file from that application, Palo Alto flagged it as Virus(virus/win32.

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False Positive (Generic.ml) ,please help!

Hi,

The latest report from virustotal is here:https://www.virustotal.com/gui/file/1470766f0799e8137922a388ad18846f1b7074b2a616b5f6dc4e5746cb95122c

 

The verdict from virustotal is:Generic.ml

 

We are a PDF tool software and we are well-known in China.We s

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