VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Discussions

VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum.

 

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious

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brcook by L2 Linker
  • 8166 Views
  • 0 replies
  • 4 Likes

Hola VPN False Detection

Hello,

 

Hola VPN is the world's first and largest peer-to-peer VPN proxy network with

over 230M installations worldwide and operated for many years.

 

Since 05-Aug-2021 Palo Alto Networks antivirus falsely identifies Hola VPN as a

"Generic.ml".

 

Please che

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HolaVPN by L2 Linker
  • 1470 Views
  • 0 replies
  • 0 Likes

Generic.ml flag on installer 32-bit 1.1.2.8

Hey Paolalto Team! A file used by our WaveBrowser is being flagged and we feel this is a mistake caught by the heuristic engine. Would y'all take a look at the file for us? If you do find an issue, please let us know and we can make any necessary cha

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False Positive (Generic.Ml)

File sha-256 hash: 33a5bb0753cb2476aeb03e6331b4d60a0cedff26c6aa938a49b4da6053d6fe33

virustotal link: https://www.virustotal.com/gui/file/33a5bb0753cb2476aeb03e6331b4d60a0cedff26c6aa938a49b4da6053d6fe33/summary

lacchari by L0 Member
  • 1248 Views
  • 0 replies
  • 0 Likes

Resolved! False positive (Generic.ml)

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file:

 

File Hash:
MD5: FB35DEDEC1617159C097FBA34C7AC8E6
SHA1: 779A564DAB3BD7B9F605773B1ADA0D8FB76034CC
SHA256: 7B7782AAEE9E89BE44AD024A2F2884FD396207473E75E7EF2E

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kns123 by L2 Linker
  • 2577 Views
  • 2 replies
  • 0 Likes

False Positive on Installer 64-bit 1.1.2.7

Hey Palo Alto Team! A file used by our Wave Browser is being flagged and we feel this is a mistake caught by the heuristic engine. Would y'all take a look at the file for us? If you do find an issue, please let us know and we can make any necessary c

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Resolved! False positive detection (Generic.ml)

Hello

This binary is a trading platform in the cryptocurrency market, developed by the company I represent here. Our software is being flagged as malware, but this result is a false positive, could you help us?

 

  • File Hash: 2290b1d5ef57f0b30d351e898662e
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Resolved! False Positive on Installer 32-bit 1.1.2.7

Hey Palo Alto Team! A file used by our Wave Browser is being flagged and we feel this is a mistake caught by the heuristic engine. Would y'all take a look at the file for us? If you do find an issue, please let us know and we can make any necessary c

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Resolved! False positive detection (Generic.ml)

File Hash: aa2fa6f8ed2dba5952797368fd751226488c3b6613441ab88fcf0713adbd7aec

Link to Virustotal report for the file: https://www.virustotal.com/gui/file/aa2fa6f8ed2dba5952797368fd751226488c3b6613441ab88fcf0713adbd7aec/details

Current VirustTotal Verdict

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Company utility getting flagged as a virus

Hi Everyone, I have a utility written by my company and used by support staff to support customers. It is currently getting flagged as a virus, as I'm assuming its unsigned. Is there any chance at getting it removed from the blacklist ? or is it unli

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False Positive Submission (Generic.ml)

Hello, I would like to report a false positive detection by Palo Alto Networks of the following files:

 

File Hash (7Launcher Arma 3 Setup 

MD5: c9cc861aaf4894ad545a7db3eb1f3606
SHA-1: f04d9e60f72eb27baceeba9863fe31eace8bb14c
SHA-256: 1befeb530b5e86ce4d6

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TheANSI by L1 Bithead
  • 3023 Views
  • 4 replies
  • 0 Likes

Virustotal false positive on AltDrag 1.45 software

I am a developer of the AltDrag software that allows you to move/resize windows with the Alt+Click combo like under Linux. Main page here:

https://github.com/RamonUnch/AltDrag

Latest release 1.45 can be found here: https://github.com/RamonUnch/AltDrag/

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Resolved! VirusTotal false positive (Generic.ml)

Hi there, General Arcade here, a porting house and co-development studio based in Singapore and Russia. Recently a game called "The Spectrum Retreat" was released on Epic Store and unfortunately one of the files was flagged as "Generic.ml".

Here's a f

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AlexGA by L0 Member
  • 2249 Views
  • 2 replies
  • 0 Likes

False Positive: Palo Alto Networks generic.ml

Dear Support,
my name is Artiom Carabas and I'm a software developer at Control Systems GmbH,our main domain - print-management and accounting solutions. For the moment we are working on our solution e-FOLLOW (https://control-systems.de/software/e_fol

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Resolved! Virustotal false positive on AltDrag 1.44 software

I am a developer of the AltDrag software that allows you to move/resize windows with the Alt+Click combo like under Linux. Main page here:

https://github.com/RamonUnch/AltDrag

Latest release 1.44 can be found here: https://github.com/RamonUnch/AltDrag/

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