Adobe Reader DC install being treated as a virus

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Adobe Reader DC install being treated as a virus

L1 Bithead



We have recently increased the level of security for wildfire and since then the firewall is blocking the installer for Adobe Reader DC and saying it has a virus Win32.WGeneric.lsaqu on it.


This is happening on different machines and we when we try and go to the official Adobe website using either IE or Chrome!



Anyone having this issue as well?




L0 Member

We get the same error for Adobe reader installer, and also for the flashplayer installer.

Glad its not just us then, very annoying that they are marking the installs from Adobes official site as a virus!


I have found a work around which is to do the check for updates in Adobe reader (rather than going to the Adobe web site) and this will sometimes updates, but ideally want the download to work 

L0 Member



You can exclude adobe traffic with this format *.adobe.*


Because it comes with a few sites other than *

L7 Applicator

This is not related to a VirusTotal issue. This forum section is for non-customers reporting incorrect detections. Please open a Support case or post in the Threat Discussions section. Ref.

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!