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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
  • 13806 Views
  • 0 replies
  • 7 Likes

False Positive Submission (Generic.ml) - AutoLogger

Hi,Please help us remove a false positive, given to "AutoLogger", version 2021-05-19.The program is clean and doesn't contain any unwanted behavior.File Hash: 8f1b5891a450787544f3bdd2ce86f4feb304f375b803f1c196738a7bb81f130dLink to Virustotal report for the file: https://www.virustotal.com/gui/file/8f1b5891a450787544f3bdd2ce86f4feb304f375b803f1c1...

False Positive (Generic.ml)

Hello Palo Alto Team, Presently getting a false positive for an installer file from our vendor ClairVista LLC. https://www.clairvista.com/ Their product provides the ability for our employees/agents to interact with a remote hardware kiosk that our customers use. Please re-review this false positive. Hash: 46e6216f97e5dced87bdfa664bad1123c419a...

False Positive Submission (Generic.ml) - AutoLogger (renew)

I'm starting a new topic, because my addition in the old one is probably lost I'm using Autologger daily for many years at the several malware-hunter forums. The tools included in it are updated frequently. So VirusTotal flagged it as False Positive again. File Hash:33a8970658e7e333da0a041aff5ed34bfa6259e8 Link to Virustotal report for the fil...

Sandor by • L1 Bithead
  • 3051 Views
  • 2 replies
  • 0 Likes

False positive in v9.6 update

Dear PaloAlto,Hi, I updated the app on July forBug Fix of audio extraction and video compressionYour detection engine is flagging my app as detected.My website is https://medlexo.ml/ 32bit: https://www.virustotal.com/gui/file/703f9a16b988a25e321aff001d1a70af9b322604d55281049554be3685c8fda2/detection 64bit: https://www.virustotal.com/gui/file/4...

ericsia by • L2 Linker
  • 2344 Views
  • 1 replies
  • 0 Likes

Resolved! False Positive Submission (Generic.ml) - RSIT

Hello, I'm asking you to remove a false positive to another known tool called Random's System Information Tool which produced in two versions - one for x86 and one for x64 system. File Hash for x86: 643f9279743c1737607e4a69d5dfcc3f692e495ac84c50205f6c613c2055919a File Hash for x64: e119101ce1753c2ef56fdffddb5fe940961a72a106fa62efcb35f432615a...

Sandor by • L1 Bithead
  • 3602 Views
  • 2 replies
  • 0 Likes

False Positive (Generic.ml)

File Hash: 041ae2de93e828004d528f510da4a4da36b1f5c4fe9a7bd1415cc75e70442267 Link to Virustotal report for the file: https://www.virustotal.com/gui/file/041ae2de93e828004d528f510da4a4da36b1f5c4fe9a7bd1415cc75e70442267?nocache=1 Current VirustTotal Verdict: Generic.ml (1/68) Hello! Please whitelist this. Thanks

gsteam by • L1 Bithead
  • 2067 Views
  • 1 replies
  • 0 Likes

Resolved! SaaS portal for Surveysensum is getting blocked for False Positive

Hi I represent Surveysensum platform your firewall is blocking our portal on one of our client's network. It is a false positive as we have done a complete scan on both Sucuri and VirusTotal. please have a look belowFor - https://portal.surveysensum.com File Hash: Link to Virustotal report for the file: https://www.virustotal.com/gui/url/03af813...

Resolved! NTP and Bittorrent traffic issue

Hello and sorry for my poor English. I wrote this question/feedback before here, but no one wrote an answer. I decided to share it here as well. We are a member of pool.ntp.org Our time server url is ntp.cbu.edu.tr Beginning May 19th problem appeared on our NTP service. We started getting a lot of bittorrent requests. Of course, requests were ...

riza.emet by • L1 Bithead
  • 10469 Views
  • 11 replies
  • 0 Likes

False positive: Generic.ml

SHA256: 14c2b09f731f831dd222b1ffbdea407f4084495d14afd327f548b9fcbcdefa9f File: https://files2.codecguide.com/MediaInfoLite2206.exe VirusTotal: https://www.virustotal.com/gui/file/14c2b09f731f831dd222b1ffbdea407f4084495d14afd327f548b9fcbcdefa9f/detection

cguide by • L1 Bithead
  • 3161 Views
  • 4 replies
  • 0 Likes

False positive (Generic.ml)

File Hash: e6529b25a50072318d534a1f23babf813877a7b35eb2dac41ce688c7eeea208bLink to Virustotal report for the file: https://www.virustotal.com/gui/file/e6529b25a50072318d534a1f23babf813877a7b35eb2dac41ce688c7eeea208b?nocache=1Current VirustTotal Verdict: Generic.mlDescription: False positive for modelcompare.exe

alanw85 by • L0 Member
  • 3414 Views
  • 5 replies
  • 0 Likes

False Positive (Generic.ml)

File Hash: 5259f523e41ffa42af0753df4c020f911a585b311c3267f17703c14920a352b8Link to Virustotal report for the file: https://www.virustotal.com/gui/file/5259f523e41ffa42af0753df4c020f911a585b311c3267f17703c14920a352b8Current VirustTotal Verdict: Generic.ml (1/66) Hello! Please whitelist this. Thanks

gsteam by • L1 Bithead
  • 2379 Views
  • 2 replies
  • 0 Likes

My software marked as malicious (False positive)

File Hash: d88a68714e8b86269bf6499bbd0208fe741d2f5920d558a513e43c2497922305 Link to Virustotal report for the file: https://www.virustotal.com/gui/file/d88a68714e8b86269bf6499bbd0208fe741d2f5920d558a513e43c2497922305/detailsCurrent VirustTotal Verdict: Generic.mlDescription: Hi, I'm the developer of Aba Search and Replace and PaloAlto Networks m...

Resolved! False positive in v9.3 update

Dear respected Antivirus company,Hi, I updated the app on end of March for emergency Bug Fix of audio extractionYour detection engine is flagging my app as detected.My website is https://medlexo.ml/ 32bit: https://www.virustotal.com/gui/file/f933a2fdd3f3c1bdcdcff7720eeeafcef83b118101025f47617d228cd41d36b8 64bit: https://www.virustotal.com/gui/f...

ericsia by • L2 Linker
  • 4459 Views
  • 5 replies
  • 0 Likes

False Positive (Generic.ml)

File Hash: 21d709da7b5130a3fab7aaf43644ea5f8c6541ce887e5ee7c72a2e6666fd1775Link to Virustotal report for the file: https://www.virustotal.com/gui/file/21d709da7b5130a3fab7aaf43644ea5f8c6541ce887e5ee7c72a2e6666fd1775?nocache=1Current VirustTotal Verdict: <verdict>Description: False positive for my program. The program was processed by the D...

WestSide by • L0 Member
  • 2728 Views
  • 3 replies
  • 0 Likes
  • 787 Posts
  • 67 Subscriptions
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