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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
  • 13944 Views
  • 0 replies
  • 7 Likes

False Positive Submission (Generic.ml)-CCBoot Cloud

Hi Support, Our application is being flagged as malware by Rising . Please can we arrange to have it whitelisted . Link to Virustotal report for the file: https://www.virustotal.com/gui/file/aa49aea78dafc4ca3ee11791d84f4c8f02cb0979d4701a9c93f41c00b1432bc0 Current VirusTotal Verdict: Generic.ml Description: CCboot Cloud Hash of file MD5: 1af735a...

Maarouf by • L0 Member
  • 2795 Views
  • 3 replies
  • 0 Likes

False Positive (Generic.ml)

Dear paloalto Team , Our Team name is SORDUM (Sordum.net) , recently we have realized that two of our freeware have False positive on Virus total report here are the links : File Hash: 9fa8cc4cc198da3b67b88427b8fec0f4155912efe9f4261a58b9f3421431d6c5 Link to Virustotal report for the file: Link Current VirustTotal Verdict: 2/70 - Generic.ml Des...

generic.ml - pcapp.store

Dear Paloalto Folks, Virustotal shows that you have marked our app store nsis based mini installer as 'generic.ml' https://www.virustotal.com/gui/file/31cccd7f8e7db26c12f522c0f1519ffa459fdd0120e4911c03fb2fcf2432ca00 Would appreciate removing this detection. Enclosed as zip. Thanks ZakPlease note you are posting a public message where...

zakdec by • L0 Member
  • 2426 Views
  • 2 replies
  • 0 Likes

VirusTotal False Positive - SoD.exe and Stanalone.msi

File Hash: 8eca5d7c3658ede73e0b0aba722578f9294eb4b5aa8d9093c0ecee726d83c5a2 Description: Sod.exe release version 2022.2 HF1 File Hash:5dce92b27bcd75a7cef1b8b5d909ab087bc88e3141b7d5ce26ed7bb0308916a0 Description: Sod.exe release version 2022.2 HF1

noorda by • L0 Member
  • 2288 Views
  • 2 replies
  • 0 Likes

VirusTotal Verdict Change Request for False Positive

File Hash: 4c05b6ddd16c22e561ca3bd385e0de0028c320588fe0ee6e2308a9b0af7b9083 Link to Virustotal report for the file: https://www.virustotal.com/gui/file/4c05b6ddd16c22e561ca3bd385e0de0028c320588fe0ee6e2308a9b0af7b9083 Current VirustTotal Verdict: benign Description: nginx-ingress-controller

WtrN06 by • L1 Bithead
  • 2592 Views
  • 3 replies
  • 0 Likes

False positive detection (Generic.ml)

I would like to report a false positive detection by Palo Alto Networks on virustotal File Hash: MD5 0038770ba0d6d4f9f7a3efe71c2c6e6cSHA-1 e87ce315bf3fd6c0d51bbc7b548e354a0a976e1aSHA-256 14deef88beb72f7ca7c85cdec36e0408cabaf21b523df673b729396cc6ab7b63Vhash 246066060d1675551240ab5f41b0f6 Link to Virustotal report for the file: https://www.vir...

Nalik27 by • L0 Member
  • 2036 Views
  • 1 replies
  • 0 Likes

False Positive (Generic.ml)

File Hash: c0134160f251fc58c445416ba05121f968d4c778f504faa7e1059697cb3d560f Link to Virustotal report for the file: https://www.virustotal.com/gui/file/c0134160f251fc58c445416ba05121f968d4c778f504faa7e1059697cb3d560f Current VirustTotal Verdict: Generic.ml (1/69) Hello, whitelist this. Every single version update.

gsteam by • L1 Bithead
  • 2433 Views
  • 2 replies
  • 0 Likes

False positive detection (Generic.ml)

Hi,on 14 july 2022 my application was detected as clean, but today it is detecting as generic.ml I would like to report a false positive detection by Palo Alto Networks on Virus total scan of the following file: File Name: RemotePC.exe MD5 6d416a0dde80096b6e11652baf0a4649SHA-1 e332788adcefd09e065eb6ed82d1a2fc78a4d11cSHA-256 fef1690a0600122a14adc...

False Positive Submission (Generic.ml) - AutoLogger

Hi,Please help us remove a false positive, given to "AutoLogger", version 2021-05-19.The program is clean and doesn't contain any unwanted behavior.File Hash: 8f1b5891a450787544f3bdd2ce86f4feb304f375b803f1c196738a7bb81f130dLink to Virustotal report for the file: https://www.virustotal.com/gui/file/8f1b5891a450787544f3bdd2ce86f4feb304f375b803f1c1...

False Positive (Generic.ml)

Hello Palo Alto Team, Presently getting a false positive for an installer file from our vendor ClairVista LLC. https://www.clairvista.com/ Their product provides the ability for our employees/agents to interact with a remote hardware kiosk that our customers use. Please re-review this false positive. Hash: 46e6216f97e5dced87bdfa664bad1123c419a...

False Positive Submission (Generic.ml) - AutoLogger (renew)

I'm starting a new topic, because my addition in the old one is probably lost I'm using Autologger daily for many years at the several malware-hunter forums. The tools included in it are updated frequently. So VirusTotal flagged it as False Positive again. File Hash:33a8970658e7e333da0a041aff5ed34bfa6259e8 Link to Virustotal report for the fil...

Sandor by • L1 Bithead
  • 3102 Views
  • 2 replies
  • 0 Likes

False positive in v9.6 update

Dear PaloAlto,Hi, I updated the app on July forBug Fix of audio extraction and video compressionYour detection engine is flagging my app as detected.My website is https://medlexo.ml/ 32bit: https://www.virustotal.com/gui/file/703f9a16b988a25e321aff001d1a70af9b322604d55281049554be3685c8fda2/detection 64bit: https://www.virustotal.com/gui/file/4...

ericsia by • L2 Linker
  • 2386 Views
  • 1 replies
  • 0 Likes

Resolved! False Positive Submission (Generic.ml) - RSIT

Hello, I'm asking you to remove a false positive to another known tool called Random's System Information Tool which produced in two versions - one for x86 and one for x64 system. File Hash for x86: 643f9279743c1737607e4a69d5dfcc3f692e495ac84c50205f6c613c2055919a File Hash for x64: e119101ce1753c2ef56fdffddb5fe940961a72a106fa62efcb35f432615a...

Sandor by • L1 Bithead
  • 3668 Views
  • 2 replies
  • 0 Likes

False Positive (Generic.ml)

File Hash: 041ae2de93e828004d528f510da4a4da36b1f5c4fe9a7bd1415cc75e70442267 Link to Virustotal report for the file: https://www.virustotal.com/gui/file/041ae2de93e828004d528f510da4a4da36b1f5c4fe9a7bd1415cc75e70442267?nocache=1 Current VirustTotal Verdict: Generic.ml (1/68) Hello! Please whitelist this. Thanks

gsteam by • L1 Bithead
  • 2100 Views
  • 1 replies
  • 0 Likes

Resolved! SaaS portal for Surveysensum is getting blocked for False Positive

Hi I represent Surveysensum platform your firewall is blocking our portal on one of our client's network. It is a false positive as we have done a complete scan on both Sucuri and VirusTotal. please have a look belowFor - https://portal.surveysensum.com File Hash: Link to Virustotal report for the file: https://www.virustotal.com/gui/url/03af813...

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