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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
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  • 0 replies
  • 7 Likes

False positive in v9.6 update

Dear PaloAlto,Hi, I updated the app on July forBug Fix of audio extraction and video compressionYour detection engine is flagging my app as detected.My website is https://medlexo.ml/ 32bit: https://www.virustotal.com/gui/file/703f9a16b988a25e321aff001d1a70af9b322604d55281049554be3685c8fda2/detection 64bit: https://www.virustotal.com/gui/file/4...

ericsia by • L2 Linker
  • 2405 Views
  • 1 replies
  • 0 Likes

Resolved! False Positive Submission (Generic.ml) - RSIT

Hello, I'm asking you to remove a false positive to another known tool called Random's System Information Tool which produced in two versions - one for x86 and one for x64 system. File Hash for x86: 643f9279743c1737607e4a69d5dfcc3f692e495ac84c50205f6c613c2055919a File Hash for x64: e119101ce1753c2ef56fdffddb5fe940961a72a106fa62efcb35f432615a...

Sandor by • L1 Bithead
  • 3693 Views
  • 2 replies
  • 0 Likes

False Positive (Generic.ml)

File Hash: 041ae2de93e828004d528f510da4a4da36b1f5c4fe9a7bd1415cc75e70442267 Link to Virustotal report for the file: https://www.virustotal.com/gui/file/041ae2de93e828004d528f510da4a4da36b1f5c4fe9a7bd1415cc75e70442267?nocache=1 Current VirustTotal Verdict: Generic.ml (1/68) Hello! Please whitelist this. Thanks

gsteam by • L1 Bithead
  • 2115 Views
  • 1 replies
  • 0 Likes

Resolved! SaaS portal for Surveysensum is getting blocked for False Positive

Hi I represent Surveysensum platform your firewall is blocking our portal on one of our client's network. It is a false positive as we have done a complete scan on both Sucuri and VirusTotal. please have a look belowFor - https://portal.surveysensum.com File Hash: Link to Virustotal report for the file: https://www.virustotal.com/gui/url/03af813...

Resolved! NTP and Bittorrent traffic issue

Hello and sorry for my poor English. I wrote this question/feedback before here, but no one wrote an answer. I decided to share it here as well. We are a member of pool.ntp.org Our time server url is ntp.cbu.edu.tr Beginning May 19th problem appeared on our NTP service. We started getting a lot of bittorrent requests. Of course, requests were ...

riza.emet by • L1 Bithead
  • 11027 Views
  • 11 replies
  • 0 Likes

False positive: Generic.ml

SHA256: 14c2b09f731f831dd222b1ffbdea407f4084495d14afd327f548b9fcbcdefa9f File: https://files2.codecguide.com/MediaInfoLite2206.exe VirusTotal: https://www.virustotal.com/gui/file/14c2b09f731f831dd222b1ffbdea407f4084495d14afd327f548b9fcbcdefa9f/detection

cguide by • L1 Bithead
  • 3270 Views
  • 4 replies
  • 0 Likes

False positive (Generic.ml)

File Hash: e6529b25a50072318d534a1f23babf813877a7b35eb2dac41ce688c7eeea208bLink to Virustotal report for the file: https://www.virustotal.com/gui/file/e6529b25a50072318d534a1f23babf813877a7b35eb2dac41ce688c7eeea208b?nocache=1Current VirustTotal Verdict: Generic.mlDescription: False positive for modelcompare.exe

alanw85 by • L0 Member
  • 3552 Views
  • 5 replies
  • 0 Likes

False Positive (Generic.ml)

File Hash: 5259f523e41ffa42af0753df4c020f911a585b311c3267f17703c14920a352b8Link to Virustotal report for the file: https://www.virustotal.com/gui/file/5259f523e41ffa42af0753df4c020f911a585b311c3267f17703c14920a352b8Current VirustTotal Verdict: Generic.ml (1/66) Hello! Please whitelist this. Thanks

gsteam by • L1 Bithead
  • 2443 Views
  • 2 replies
  • 0 Likes

My software marked as malicious (False positive)

File Hash: d88a68714e8b86269bf6499bbd0208fe741d2f5920d558a513e43c2497922305 Link to Virustotal report for the file: https://www.virustotal.com/gui/file/d88a68714e8b86269bf6499bbd0208fe741d2f5920d558a513e43c2497922305/detailsCurrent VirustTotal Verdict: Generic.mlDescription: Hi, I'm the developer of Aba Search and Replace and PaloAlto Networks m...

Resolved! False positive in v9.3 update

Dear respected Antivirus company,Hi, I updated the app on end of March for emergency Bug Fix of audio extractionYour detection engine is flagging my app as detected.My website is https://medlexo.ml/ 32bit: https://www.virustotal.com/gui/file/f933a2fdd3f3c1bdcdcff7720eeeafcef83b118101025f47617d228cd41d36b8 64bit: https://www.virustotal.com/gui/f...

ericsia by • L2 Linker
  • 4587 Views
  • 5 replies
  • 0 Likes

False Positive (Generic.ml)

File Hash: 21d709da7b5130a3fab7aaf43644ea5f8c6541ce887e5ee7c72a2e6666fd1775Link to Virustotal report for the file: https://www.virustotal.com/gui/file/21d709da7b5130a3fab7aaf43644ea5f8c6541ce887e5ee7c72a2e6666fd1775?nocache=1Current VirustTotal Verdict: <verdict>Description: False positive for my program. The program was processed by the D...

WestSide by • L0 Member
  • 2810 Views
  • 3 replies
  • 0 Likes

Resolved! False Positive (Generic.ml)

The following file is being flagged by Palo Alto Networks as Generic.ml. The file is an installer for the application: Advanced Disk Recovery version 2.7.1200.18510. For more information, you may visit their page: https://www.systweak.com/advanced-disk-recovery/ Please help us investigate and resolve the detection.MD5: 3a72d775edd30996bb7780eb10...

Resolved! False positive detection (Generic.ml)

Hi,I would like to report a false positive detection by Palo Alto Networks on Virus total scan of the following file:File type: Win32 EXEFile Hash:MD5 666f69d1eb5e762adb199205073e6bf9SHA-1 ffcfd97cae046a815d69fc96ea32d54fe292995cSHA-256 be592bc53d96dcea5273bca74ccc85bda0be8da35ffd630f96d661901118cb26Link to Virustotal report for the file:https:/...

Resolved! False Positive (Generic.ml)

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file:File Hash:MD5: d0d02129bc2977c0d31634c31d06e324SHA1: 18e5b4bbe5998e060f9e75bf7200dc9b043da127SHA256: d193d2f88aedf607a52cc38d0e7fe5f5a79d9e0022c6bc705768019d533adcafLink to Virustotal report for the file:https://www.virustotal.com/gui/file/d193d2f88...

kns123 by • L2 Linker
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  • 2 replies
  • 0 Likes
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