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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Discussions

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
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  • 0 replies
  • 7 Likes

Resolved! False Positive (Generic.ml)

The following file is being flagged by Palo Alto Networks as Generic.ml. The file is an installer for the application: Advanced Disk Recovery version 2.7.1200.18510. For more information, you may visit their page: https://www.systweak.com/advanced-disk-recovery/ Please help us investigate and resolve the detection.MD5: 3a72d775edd30996bb7780eb10...

Resolved! False positive detection (Generic.ml)

Hi,I would like to report a false positive detection by Palo Alto Networks on Virus total scan of the following file:File type: Win32 EXEFile Hash:MD5 666f69d1eb5e762adb199205073e6bf9SHA-1 ffcfd97cae046a815d69fc96ea32d54fe292995cSHA-256 be592bc53d96dcea5273bca74ccc85bda0be8da35ffd630f96d661901118cb26Link to Virustotal report for the file:https:/...

Resolved! False Positive (Generic.ml)

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file:File Hash:MD5: d0d02129bc2977c0d31634c31d06e324SHA1: 18e5b4bbe5998e060f9e75bf7200dc9b043da127SHA256: d193d2f88aedf607a52cc38d0e7fe5f5a79d9e0022c6bc705768019d533adcafLink to Virustotal report for the file:https://www.virustotal.com/gui/file/d193d2f88...

kns123 by • L2 Linker
  • 3177 Views
  • 2 replies
  • 0 Likes

false postive

100% false positive Riskware.Win32.FileRepMalware.at https://www.virustotal.com/gui/file/5fe979c6f66e3f46425282caf58ee6d1f14df69963c6f94f143f63a4593dc029/detection link to file: https://gofile.io/d/qpgUdg

False positive detection (Generic.ml)

File Hash:MD5: 1f41c73d039b8fdf42c3c6ceba39c17fSHA1: dadc3036ff7b192513105c9d4996637479f6ea89SHA256: 8e369e2df6f5b03aa5eaef8f2b980bc747be9550864f26522e8c81e5785c6e00Link to Virustotal report for the file:https://www.virustotal.com/gui/file/8e369e2df6f5b03aa5eaef8f2b980bc747be9550864f26522e8c81e5785c6e00/detectionCurrent VirusTotal Verdict:Generi...

omamale by • L0 Member
  • 1978 Views
  • 1 replies
  • 0 Likes

False Positive Submission (Generic.ml)

File Hash: fd8faddd990600276659aabd43ac52955d99614e075686eb0102a9c99185fb34 Link to Virustotal report for the file: LinkCurrent VirustTotal Verdict: Generic.mlDescription: Coaching Application for Gamers

Ku_Tadao by • L0 Member
  • 2012 Views
  • 1 replies
  • 0 Likes

VirusTotal False Positive（Generic.ml）

Dear Palo Alto Networks Team,Our software package is detected as Generic.ml by Palo Alto Networks on VirusTotal.com.We checked our software and confirmed it's safe.Would you please check it and help us remove the warnings, please?Thank you.Here are more details.https://www.virustotal.com/gui/file/efae7545109c21e25c22acdc4e6918ed544ec2818e235436f...

VirusTotal False positive (Generic.ml) - Pearson OnVue

Dear Palo Alto team, The exam proctoring software OnVue is flagged as malicious.File Hash: 47066c4608679e191f8bc3cdcb8fcffa80df79d47cdda0a2159ec0c46dcff16aLink to Virustotal: VirusTotal - File - 47066c4608679e191f8bc3cdcb8fcffa80df79d47cdda0a2159ec0c46dcff16a Please look into it and mark as safe if possible. Kind regards

Virus/Win32.WGeneric.clqdkh

Alert name: Virus/Win32.WGeneric.clqdkhHash:(sha256): 354ef16a451f716c8cb3b47ced9878d8962088c143dfa2cf01f4f2ddfc70c097 I've checked the hash file for the the alert name through the https://threatvault.paloaltonetworks.com/ and I got the hash on it.After checking this hash on Virustotal, the result is "No Matches found".My questions:1) If no matc...

EJaspe by • L1 Bithead
  • 2321 Views
  • 1 replies
  • 0 Likes

VirusTotal False Positive Decision Change Request

This discussion is here to allow people who are not customers of Palo Alto Organizations to make a false request to change the positive decision for Palo Alto Organizations' decision on VirusTotal. (eg malware or malicious decision for a clearly harmless registration). cps test bazoocam Please send the supporting data in the request recorded bel...

hazabi by • L0 Member
  • 1613 Views
  • 0 replies
  • 0 Likes

False Positive Submission (Generic.ml)

Hi,Our partner's file is falsely detected by PaloAlto as Generic.ml, which is the only AV detection on the file so clearly its a false positive.Please remove the detection ASAP.Link to VT: https://www.virustotal.com/gui/file/20d83ea8e5af8fe3d91e45013045e0e3e66002d9f0fc0cdf124a26508b548065SHA256: 20d83ea8e5af8fe3d91e45013045e0e3e66002d9f0fc0cdf1...

Kereng by • L0 Member
  • 2422 Views
  • 2 replies
  • 0 Likes

False Positive Submission (Generic.ml)

Hi,Our partner's file is falsely detected by PaloAlto as Generic.ml, which is the only AV detection on the file so clearly its a false positive.Please remove the detection ASAP.Link to VT: https://www.virustotal.com/gui/file/20d83ea8e5af8fe3d91e45013045e0e3e66002d9f0fc0cdf124a26508b548065SHA256: 20d83ea8e5af8fe3d91e45013045e0e3e66002d9f0fc0cdf1...

Kereng by • L0 Member
  • 1942 Views
  • 1 replies
  • 0 Likes

False positive

VT: https://www.virustotal.com/gui/file/171004b516f14ab535d6a6bec65df655a7b99db05b43c4549aabb6120673ab24?nocache=1

i3ladik by • L0 Member
  • 3088 Views
  • 2 replies
  • 0 Likes

Resolved! False positive in 2022 update

Dear respected Antivirus company,Hi, I updated the app on 13/February/2021 to fix a bug and add translation per users' request.Your detection engine is flagging my app as detected.My website is https://medlexo.ml/ 32bit: https://www.virustotal.com/gui/file/0530f3c0637b7687fe313dd18f988f164e5fec0bc5c0c3db2383187609bafbb5 64bit: https://www.virus...

ericsia by • L2 Linker
  • 5427 Views
  • 6 replies
  • 0 Likes

Resolved! False Positive (Generic.ml)

Hi againDear paloalto Team , Our Team name is SORDUM (Sordum.org) which code free software , recently we have realized that two of our freeware have False positive on Virus total report here are the links: File Hash: 15fccf8c018bbbed14664d5a5528cdf087b9032543be2169d78ab25d141d2b2cLink to Virustotal report for the file: LinkCurrent VirustTotal ...

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