VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Discussions

VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum.

 

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious

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brcook by L2 Linker
  • 6558 Views
  • 0 replies
  • 4 Likes

False positive (Generic.ml)

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file:

File Hash:
MD5: 7A232FF12DB3002DF4BC4913EEBD638B
SHA1: 40B8CC1B4A9A343EB8C8066C4A75BBDEC1C61C86
SHA256: FFB92334C85EBDFAADC056DF9DABA93543E0AF5E97D0A698ED9

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kns123 by L2 Linker
  • 1245 Views
  • 2 replies
  • 0 Likes

False positive (Generic.ml)


Hi, I would like to report a false positive detection by Palo Alto Networks of the following file:

 

File Hash:
MD5: CB1F525591EBD168B47520B9CBDCA663
SHA1: 68C778FA1953FF80FB12910B595CCBB2372FFAAE
SHA256: 659085535B717AE8BEF81F1BC4588EA7F36FE34F10D99931B5

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kns123 by L2 Linker
  • 1217 Views
  • 2 replies
  • 0 Likes

False positive (Generic.ml) AuthModuleStorage.dll

File Hash: 92c1d2b7fbccbea442b019946c5ed8e2e0ea5500284fc9bc5dcd155b83b69d57

Link to Virustotal report for the file:

https://www.virustotal.com/gui/file/92c1d2b7fbccbea442b019946c5ed8e2e0ea5500284fc9bc5dcd155b83b69d57/detection

 

Current VirustTotal Verdi

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khunpon by L0 Member
  • 1135 Views
  • 2 replies
  • 0 Likes

False Positive Submission (Generic.ml)

Hello. 
We are a company that develops and provides programs externally. 
There is a lot of damage caused by misdiagnification of your program in our program. 
Our program is currently installing with user consent unless there is any malware related sou

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False positive: Generic.ml

File Hash: 302fc671b46c239a15e9c887b8cac903e91899db9e4bce98c050c5be0aff4561

Link to Virustotal report for the file: https://www.virustotal.com/gui/file/302fc671b46c239a15e9c887b8cac903e91899db9e4bce98c050c5be0aff4561/details

Current VirustTotal Verdict

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gsteam by L1 Bithead
  • 1232 Views
  • 2 replies
  • 0 Likes

False Positive: LSagent.exe

SHA256: c241f14c245a3e70161828bdcd3ef55df5c5d8092781481e40aafb06fee97c8c

LSAgent.exe for Lansweeper: https://www.lansweeper.com/download/lsagent/

File Download 

VirusTotal 

False positive: Generic.ml

SHA256: 7439604e1375483b9e725f25e705bcfeb995eada13d68f46262e738987de3f3e

File: K-Lite_Codec_Pack_1590_Mega.exe

Virustotal 

 

SHA256: cd1dd1c3392ee137b787187f717b89d1e54f4d76d22e2ab025f4f75de2dc547d

File: K-Lite_Codec_Pack_1590_Full.exe 

Virustotal 

 

SHA256:

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cguide by L1 Bithead
  • 1246 Views
  • 2 replies
  • 0 Likes

Resolved! False positive: Generic.ml

https://www.virustotal.com/gui/file/fa64048319cb6903b1c61165e87ba699aef7d8a77d1f8774df3b4077d06feb85/details
Download: https://files3.codecguide.com/K-Lite_Codec_Pack_1516_Mega.exe

cguide by L1 Bithead
  • 2978 Views
  • 3 replies
  • 0 Likes

Resolved! TotalVNC False Positive problem

Dear Support,

We created a new version of our app TotalVNC.  Palo Alto Networks still gives the same alert - Generic.ml.
Please fix it for me.


File hashes
MD5 42df3e12c99b00a33f95cb4ef8032117
SHA-1 4b0bfbd6d105aaa69af0fde4ceb2cf968a10b532
SHA-256 570ef7c8f

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False positive: Generic.ml

Two files

 

SHA256: e450873a117e787a08e90c96808592047c601742d1fff5e61e7f62f0a9986647

Virustotal 

K-Lite_Codec_Pack_1587_Mega.exe 

 

SHA256: 07a3ad18033af13e0184c3c838931eb184733f0e18c85024afc34a991e5b061a

Virustotal 

K-Lite_Codec_Pack_1587_Basic.exe 

 

cguide by L1 Bithead
  • 1309 Views
  • 2 replies
  • 0 Likes

False positive: Generic.ml

Four files:

 

SHA256: 507c19c20aaac35500dc41fb28a794d36ce070236df29f6bee5b9a94b42c983e

Virustotal

K-Lite_Codec_Pack_1585_Mega.exe

 

SHA256: 4f1bd00ce80209d6b3dbf81710eec3dadf2897e0194adbe4be96b2acdefc432d

Virustotal 

K-Lite_Codec_Pack_1585_Full.exe 

 

SHA256:

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cguide by L1 Bithead
  • 1294 Views
  • 2 replies
  • 0 Likes
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