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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
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  • 7 Likes

False Positive Report

Dear Palo Alto Networks. File Hash: 9b6137d3a6132ed0ea37437892fa91de5b955665b0d84b803380fbc6c6bc549fLink to Virustotal report for the file: https://www.virustotal.com/gui/file/9b6137d3a6132ed0ea37437892fa91de5b955665b0d84b803380fbc6c6bc549f?nocache=1<link>Signer: bHaptics Inc.Filename: BhapticsPlayer.exeAttachment: https://drive.google.com...

False Positive detection (Generic.ml)

Dear Palo Alto Team, I would like to report false positive detections by Palo Alto Networks as Generic.ml: MD5: a65b5d5c359a78d3f326a02e7d57c857SHA1: 547eae62c61bcc5ce9ea678ad469524ecc6ed936SHA256: 94433ccb27137badde6f01819b9a2ff4e323821b7d72183b6b6a4f9d968dd92a MD5: 6ab2aadccbdd1077c1cbf3ebfdb76945SHA1: abad75684908794cbecbac7f4dcf7941f33f7343S...

False Positive Submission (Generic.ml) - SecurityCheck

Hi,Please help us remove a false positive, given to "SecurityCheck", version 1.4.The program is clean and doesn't contain any unwanted behavior.File Hash: 723E906E7CE7CB466B12DFECF2639DDAF204434C4C40AE4E376546512600F996Link to Virustotal report for the file: https://www.virustotal.com/gui/file/41cf5c8c044f851b21f85a37442d18d937aafd163f075e1544a9...

False Positive Report

Dear Palo Alto Team, I would like to report false positive detection by Palo Alto Networks as Generic.ml. Filename: adrsetup.exeMD5: be839391970726b69676f4e5c152db0fSHA1: da814416ce17a72e40961e63fdc92a919e682298SHA256: a1bea59e6047cc0e7940a4b021f9b2771fba719481b5f5181ac0341ce4...

Resolved! Hola VPN False Detection

Hola VPN is the world's first and largest peer-to-peer VPN proxy network withover 230M installations worldwide and operated for many years.Since 07-Jan-2022 Palo Alto Networks antivirus falsely identifies Hola VPN as a"Generic.ml".Please check it out and remove the false detection asap.Submission Details:------------------- VirusTotal link:https...

HolaVPN by • L2 Linker
  • 3563 Views
  • 1 replies
  • 1 Likes

False Alarm

False Positive on the following files:File 1:MD5 6c486b248d1029723d0381bf88465c2aSHA-1 8b6a280c1ac8ecc9924adcbfe53750fe326a6ad6SHA-256 c067034c78a3267c89cf2cad3a26980f0e25de2c174225c7345200f101798d94 File 2:MD5 5915af0d20409747f27e57ac98403b95SHA-1 ff6415886a8e6258851989315d344d69d5d8e844SHA-256 dcff42ce18b6880174677a34b8c6c7a24c70eb1710694baf70...

Resolved! False Positive

False Positive on the file: MD5: 141f742552797a645406361deaca011eSHA1: a256cbdb553667d5de0ce92d17a836bedcbcde8fSHA256: 01263df5fdfe53f752a40c5111211138917d7b3de274d53d30851bac00a60771Cert: 5199915062A50F82F03A69A303EDD589EF04738FIssuer: Symantec Class 3 SHA256 Code Signing CAIssuedTo: Restoro Ltd

Hola VPN False Detection

Hola VPN is the world's first and largest peer-to-peer VPN proxy network withover 230M installations worldwide and operated for many years.Since 19-Dec-2021 Palo Alto Networks antivirus falsely identifies Hola VPN as a"Generic.ml".Please check it out and remove the false detection asap.Submission Details:------------------- VirusTotal link:https...

HolaVPN by • L2 Linker
  • 2565 Views
  • 1 replies
  • 0 Likes

False Positive Removal Request WPD 1.5.2042 RC 1

false-positive: Palo Alto Networks verdict: generic.ml SHA-256 c21e9de5b28de8edfb6b2264b33846e842f7954ad70fa07b3c652feb5f0a09d7 https://www.virustotal.com/gui/file/c21e9de5b28de8edfb6b2264b33846e842f7954ad70fa07b3c652feb5f0a09d7/detection Download link: https://wpd.app/get/latest.zip

WPD.app by • L0 Member
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  • 4 replies
  • 0 Likes

False positive, Generic.ml. Please can you whitelist?

File Hash: fdb702b756e010e9a61e555542636a55f5ba436863f05f32f57366f2f1e1ba95Link to Virustotal report for the file: https://www.virustotal.com/gui/file/fdb702b756e010e9a61e555542636a55f5ba436863f05f32f57366f2f1e1ba95Current VirustTotal Verdict: Generic.mlDescription: Application is a plugin to Revit + helper app. Please can you whitelist?Let me ...

SOC-agents-installer.exe f+

File Hash: 9ff69b96440a10e807ba370bf0a05ac8f48c8f3cf5164fa34b699182b5e6749bLink to Virustotal report https://www.virustotal.com/gui/file/9ff69b96440a10e807ba370bf0a05ac8f48c8f3cf5164fa34b699182b5e6749bCurrent VirustTotal Verdict: Generic.mlDescription: SOC agent installer tool, install some agents (winlogbeat, auditbeat, sysmon, and prepare the ...

zmarci by • L0 Member
  • 3369 Views
  • 3 replies
  • 0 Likes

Hola VPN False Detection

Hola VPN is the world's first and largest peer-to-peer VPN proxy network withover 230M installations worldwide and operated for many years. Since 13-Nov-2021 Palo Alto Networks antivirusa falsely identifies Hola VPN as a"Generic.ml". Please check it out and remove the false detection asap. Submission Details:-------------------VirusTotal link:ht...

HolaVPN by • L2 Linker
  • 3153 Views
  • 2 replies
  • 0 Likes

Hola VPN False Detection

Hello, Hola VPN is the world's first and largest peer-to-peer VPN proxy network withover 230M installations worldwide and operated for many years. Since 09-Nov-2021 Palo Alto Networks antivirus falsely identifies Hola VPN as a"Generic.ml". Please check it out and remove the false detection asap. Submission Details:-------------------VirusTotal l...

HolaVPN by • L2 Linker
  • 2327 Views
  • 1 replies
  • 0 Likes

Resolved! Mirillis Action! False Positive (Generic.ml)

Hello. I'm writing on behalf of Mirillis Sp. z o. o. company (established in 2010), developer of Action! recording and streaming software used by millions of users around the world. Recently one of our users reported (with our latest update 4.23.0) we get Generic.ml on VirusTotal. Please see link below: https://www.virustotal.com/gui/file/1f6f8...

Mirillis by • L0 Member
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  • 3 replies
  • 0 Likes

Virus Total whitelist request

Please can the following file be whitelisted? It is being falsely flagged as being malware. File Hash: 05e3cd9438ecab9083552fc2fb0217dc2b37b537dec3dd2795b5210030416c9eLink to Virustotal report for the file: https://www.virustotal.com/gui/file/05e3cd9438ecab9083552fc2fb0217dc2b37b537dec3dd2795b5210030416c9eCurrent VirustTotal Verdict: Generic.mlD...

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