VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Discussions

VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum.

 

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious

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brcook by L2 Linker
  • 7670 Views
  • 0 replies
  • 4 Likes

False Positive Submission (Generic.ml)

Hello. 
We are a company that develops and provides programs externally. 
There is a lot of damage caused by misdiagnification of your program in our program. 
Our program is currently installing with user consent unless there is any malware related sou

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False positive: Generic.ml

File Hash: 302fc671b46c239a15e9c887b8cac903e91899db9e4bce98c050c5be0aff4561

Link to Virustotal report for the file: https://www.virustotal.com/gui/file/302fc671b46c239a15e9c887b8cac903e91899db9e4bce98c050c5be0aff4561/details

Current VirustTotal Verdict

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gsteam by L1 Bithead
  • 1766 Views
  • 2 replies
  • 0 Likes

False Positive: LSagent.exe

SHA256: c241f14c245a3e70161828bdcd3ef55df5c5d8092781481e40aafb06fee97c8c

LSAgent.exe for Lansweeper: https://www.lansweeper.com/download/lsagent/

File Download 

VirusTotal 

False positive: Generic.ml

SHA256: 7439604e1375483b9e725f25e705bcfeb995eada13d68f46262e738987de3f3e

File: K-Lite_Codec_Pack_1590_Mega.exe

Virustotal 

 

SHA256: cd1dd1c3392ee137b787187f717b89d1e54f4d76d22e2ab025f4f75de2dc547d

File: K-Lite_Codec_Pack_1590_Full.exe 

Virustotal 

 

SHA256:

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cguide by L1 Bithead
  • 1758 Views
  • 2 replies
  • 0 Likes

Resolved! False positive: Generic.ml

https://www.virustotal.com/gui/file/fa64048319cb6903b1c61165e87ba699aef7d8a77d1f8774df3b4077d06feb85/details
Download: https://files3.codecguide.com/K-Lite_Codec_Pack_1516_Mega.exe

cguide by L1 Bithead
  • 3548 Views
  • 3 replies
  • 0 Likes

Resolved! TotalVNC False Positive problem

Dear Support,

We created a new version of our app TotalVNC.  Palo Alto Networks still gives the same alert - Generic.ml.
Please fix it for me.


File hashes
MD5 42df3e12c99b00a33f95cb4ef8032117
SHA-1 4b0bfbd6d105aaa69af0fde4ceb2cf968a10b532
SHA-256 570ef7c8f

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False positive: Generic.ml

Two files

 

SHA256: e450873a117e787a08e90c96808592047c601742d1fff5e61e7f62f0a9986647

Virustotal 

K-Lite_Codec_Pack_1587_Mega.exe 

 

SHA256: 07a3ad18033af13e0184c3c838931eb184733f0e18c85024afc34a991e5b061a

Virustotal 

K-Lite_Codec_Pack_1587_Basic.exe 

 

cguide by L1 Bithead
  • 1830 Views
  • 2 replies
  • 0 Likes

False positive: Generic.ml

Four files:

 

SHA256: 507c19c20aaac35500dc41fb28a794d36ce070236df29f6bee5b9a94b42c983e

Virustotal

K-Lite_Codec_Pack_1585_Mega.exe

 

SHA256: 4f1bd00ce80209d6b3dbf81710eec3dadf2897e0194adbe4be96b2acdefc432d

Virustotal 

K-Lite_Codec_Pack_1585_Full.exe 

 

SHA256:

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cguide by L1 Bithead
  • 1802 Views
  • 2 replies
  • 0 Likes

False Positive Submission (Generic.ml)

File Hash: 32312b210a89aaaa89812ce33f71374aa9bc0ceadfc43f8232560355858c46da

Link to Virustotal report for the file: https://www.virustotal.com/gui/file/32312b210a89aaaa89812ce33f71374aa9bc0ceadfc43f8232560355858c46da/detection

Current VirustTotal Verdi

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False Positive: Generic.ml

File Hash: ae385d9f53f65f898ec402e5498fc2ab06825d6dd47e2a2a81a4371d74d6a378

Link to Virustotal report for the file: https://www.virustotal.com/gui/file/ae385d9f53f65f898ec402e5498fc2ab06825d6dd47e2a2a81a4371d74d6a378/details

Current VirustTotal Verdict

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jingji by L0 Member
  • 1727 Views
  • 2 replies
  • 0 Likes

Resolved! False Postive (Generic.ml)

SHA256: 90a70ab5e25cba4ddeb3ba43e12e7f7b50a97d3cd7dc758e1d3ec2db0fc28fbc

Current VirustTotal Verdict: Two engines detected this file

Description: Hi, we just updated our AeroAdmin to Build#3334. I have posted a recent request and it was marked as benig

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False Positive (Generic.ml)

File Hash: 507313d9609d920382537bffc524ab8052e3698bd6ec38c45450e1f8f9b7517d

Link to Virustotal report for the file: VirusTotal Link 

Current VirustTotal Verdict: One engine detected this file

Description: This software is created by us to support our cu

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bit-emp by L0 Member
  • 1786 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive (Generic.ml)

False Postive (Generic.ml)

SHA256: 0d0bf2e6b147deb71b0b1b986e50ada899895dd281398df0db899e9355438815

Link to Virustotal report for the file: https://www.virustotal.com/gui/file/0d0bf2e6b147deb71b0b1b986e50ada899895dd281398df0db899e9355438815/details

Curr

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False positive: Generic.ml

SHA256: 12bf791d60c30fbaae296d1c06f1b0515cb74e4972c18e6de2f2f0fdff7b32cb Virustotal: https://www.virustotal.com/gui/file/12bf791d60c30fbaae296d1c06f1b0515cb74e4972c18e6de2f2f0fdff7b32cb/detection File: https://files3.codecguide.com/K-Lite_Codec_Pack_...

cguide by L1 Bithead
  • 2890 Views
  • 5 replies
  • 0 Likes