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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
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  • 7 Likes

False Positive (Generic.ml) ,please help!

Hi,The latest report from virustotal is here:https://www.virustotal.com/gui/file/1470766f0799e8137922a388ad18846f1b7074b2a616b5f6dc4e5746cb95122c The verdict from virustotal is:Generic.ml We are a PDF tool software and we are well-known in China.We strive to provide innovative, effective, and clean software to all of our users. I guess the false...

Resolved! VirusTotal False Positive (Generic.ml)

As owner and developer of this file, I am submitting this for review and request to remove the false positive. Thank youFile Hash: 02e63ad521b7ebd256782efd112b030a31ce15e1f575890a43c7f7b02afab040Link to Virustotal report for the file: VirusTotal - File - 02e63ad521b7ebd256782efd112b030a31ce15e1f575890a43c7f7b02afab040Current VirusTotal Verdict:...

Hola VPN False Detection

Hello, Hola VPN is the world's first and largest peer-to-peer VPN proxy network withover 230M installations worldwide and operated for many years. Since 23-Sep-2021 Palo Alto Networks antivirus falsely identifies Hola VPN as a"Generic.ml". Please check it out and remove the false detection asap. Submission Details:-------------------VirusTotal l...

HolaVPN by • L2 Linker
  • 2033 Views
  • 0 replies
  • 0 Likes

ProstoLauncher false positive

Hello. I am the owner of a prostocraft.ru and prostolauncher.ru websites.We do not distribute forbidden software prostolauncher.exe. It is the launcher of our minecraft project and has existed for several years.Our launcher prostlauncher.ru does not contain any prohibited code. Please check and whitelist it. The address for downloading the progr...

False-Positive

I would like to report a false-positive. File Hash: 16B18B897B799898BCF318F028550E92B8295F6F052B151B57552DD6C2C5408ALink to Virustotal report for the file: https://www.virustotal.com/gui/file/16b18b897b799898bcf318f028550e92b8295f6f052b151b57552dd6c2c5408aCurrent VirustTotal Verdict: Bkav Pro W32.AIDetectVM.malware2 Palo Alto Networks Generic.ml...

dheinz by • L0 Member
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  • 0 replies
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False positive (Generic.ml)

Hi, I would like to report a false positive detection by Palo Alto Networks of the following fileFile Hash: sha256 a3de1f6c47fa6fe0943c2e480dd0553ed5335c7605735464af0bfc5ee747a09bLink to Virustotal report for the file: https://www.virustotal.com/gui/file/a3de1f6c47fa6fe0943c2e480dd0553ed5335c7605735464af0bfc5ee747a09b/detectionCurrent VirustTota...

Hola VPN False Detection

Hello, Hola VPN is the world's first and largest peer-to-peer VPN proxy network withover 230M installations worldwide and operated for many years. Since 30-Aug-2021 Palo Alto Networks antivirus falsely identifies Hola VPN as a"Generic.ml". Please check it out and remove the false detection asap. Submission Details:-------------------VirusTotal l...

HolaVPN by • L2 Linker
  • 5418 Views
  • 4 replies
  • 0 Likes

False positive (Generic.ml) - PLEASE HELP

Hey Palo Alto Team! A file used by our WaveBrowser is being flagged and we feel this is a mistake caught by the heuristic engine. Would y'all take a look at the file for us? If you do find an issue, please let us know and we can make any necessary changes. Thank you so much in advance. Also, do y'all have a whitelisting program? We appreciate yo...

False positive (Generic.ml)

Hello!I checked my software on VirusTotal and see false positive detection (generic.ml).Please check the 7zip file with a sample: https://disk.yandex.com/d/ivTSdOpDuJhX3Athe file password is "infected".Thank you!

whitelist application

Detection name: generic.ml SHA256: c2ef02bcf32a25e0295f25b3364528c28526430b1316914964b4adc64efc2af1 VirusTotal link:https://www.virustotal.com/gui/file/c2ef02bcf32a25e0295f25b3364528c28526430b1316914964b4adc64efc2af1/detection Current virus total verdict: generic.ml Description: App is installer for a plug-in to Revit and associated helper appli...

generic.ml

Name: AirMyPC.exe Detection name: generic.ml SHA256: bb147976079286142864c873137452877ce848ed665705d309a068cff2d12c60 VirusTotal link: https://www.virustotal.com/gui/file/bb147976079286142864c873137452877ce848ed665705d309a068cff2d12c60/detection Thank you.

beniam by • L2 Linker
  • 2592 Views
  • 2 replies
  • 0 Likes

False positive detection (Generic.ml)

Files Hash: 1e1df42d2adbaf0ee24bc02618b58790df88251b66aabbc670214b804c7f6d31Link to Virustotal report for the files: https://www.virustotal.com/gui/file/1e1df42d2adbaf0ee24bc02618b58790df88251b66aabbc670214b804c7f6d31/detectionCurrent VirustTotal Verdict: Generic.mlDescription: Hola VPN is the world's first and largest peer-to-peer VPN proxy ne...

HolaVPN by • L2 Linker
  • 3819 Views
  • 3 replies
  • 0 Likes

Resolved! False positive on Virustotal (generic.ml)

Hi Support,Our application is being flagged as malware by Cortex. Please can we arrange to have it whitelisted?Hash of fileMD5: 98f5f9ac7ed43119eac4076abdd0d81eSHA1: 91bf87b943e42845cdc8bcb73aa3b7b3dcb20c7cSHA256: ca8f1bd62989d17734ce4c6c876f4e76a0f0e312acf27ffaac5a7e7dfe178c07 Link to Virustotal for the filehttps://www.virustotal.com/gui/file/...

Is there a way to register new versions of our app with Palo Alto before release?

Hi The last few versions of our app has been flagged as generic.ml by Cortex. I raised this on this forum and this version is now whitelisted.However, we release a new version about once a month. Is there a way for us to have new versions of our app proactively whitelisted by Palo Alto before we release? Do you have such a program?Otherwise cust...

Resolved! False Positive - Generic.ml (Please help!)

Hey Paolalto Team! A file used by our WaveBrowser is being flagged and we feel this is a mistake caught by the heuristic engine. Would y'all take a look at the file for us? If you do find an issue, please let us know and we can make any necessary changes. Thank you so much in advance. We appreciate your help! Have a great week. File Hash:085973a...

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