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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
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  • 7 Likes

generic.ml

Name: AirMyPC.exe Detection name: generic.ml SHA256: bb147976079286142864c873137452877ce848ed665705d309a068cff2d12c60 VirusTotal link: https://www.virustotal.com/gui/file/bb147976079286142864c873137452877ce848ed665705d309a068cff2d12c60/detection Thank you.

beniam by • L2 Linker
  • 2630 Views
  • 2 replies
  • 0 Likes

False positive detection (Generic.ml)

Files Hash: 1e1df42d2adbaf0ee24bc02618b58790df88251b66aabbc670214b804c7f6d31Link to Virustotal report for the files: https://www.virustotal.com/gui/file/1e1df42d2adbaf0ee24bc02618b58790df88251b66aabbc670214b804c7f6d31/detectionCurrent VirustTotal Verdict: Generic.mlDescription: Hola VPN is the world's first and largest peer-to-peer VPN proxy ne...

HolaVPN by • L2 Linker
  • 3892 Views
  • 3 replies
  • 0 Likes

Resolved! False positive on Virustotal (generic.ml)

Hi Support,Our application is being flagged as malware by Cortex. Please can we arrange to have it whitelisted?Hash of fileMD5: 98f5f9ac7ed43119eac4076abdd0d81eSHA1: 91bf87b943e42845cdc8bcb73aa3b7b3dcb20c7cSHA256: ca8f1bd62989d17734ce4c6c876f4e76a0f0e312acf27ffaac5a7e7dfe178c07 Link to Virustotal for the filehttps://www.virustotal.com/gui/file/...

Is there a way to register new versions of our app with Palo Alto before release?

Hi The last few versions of our app has been flagged as generic.ml by Cortex. I raised this on this forum and this version is now whitelisted.However, we release a new version about once a month. Is there a way for us to have new versions of our app proactively whitelisted by Palo Alto before we release? Do you have such a program?Otherwise cust...

Resolved! False Positive - Generic.ml (Please help!)

Hey Paolalto Team! A file used by our WaveBrowser is being flagged and we feel this is a mistake caught by the heuristic engine. Would y'all take a look at the file for us? If you do find an issue, please let us know and we can make any necessary changes. Thank you so much in advance. We appreciate your help! Have a great week. File Hash:085973a...

False‑Positives ￤ ＶirusＴotal ￤ Ｕｒｇｅｎｔ！

Hi, We are a medium-sized consumer software publisher .We're using the VirusTotal Monitor service (you should know what and for what it is) and now we'd like to report the following "generic.ml" false-positives by your VT engine : https://www.virustotal.com/#/file/7c44cc85dc23b55d8ded3cd3623d997c937d03e7b04eee402c97be181e630e66：SEE THE SEAL SER...

aliXon by • L0 Member
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False Positive on Virustotal

SHA256: b4990c3c5ac69ff5cff32f680fdf2ded726f75f0e87d15f1b472a085fcf49770 Link to File on Virus Total:https://www.virustotal.com/ Verdict: 2/69; Palo Alto Networks: generic.ml Description: This is a firmware update tool for Windows for one of our USB products. We believe the file is benign so a swift security review would be appreciated. Thanks!

VLI_USB by • L1 Bithead
  • 2664 Views
  • 2 replies
  • 0 Likes

Bogus Positive Submission (Generic.ml)?

Hi!We have checked our product on VirusTotal and see bogus positive recognition (Generic.ml). The chronicle additionally contains a connection to VirusTotal reports. The secret phrase for compress record is "tainted" (without cites). Much obliged to you!

kabirtoo by • L0 Member
  • 2775 Views
  • 2 replies
  • 0 Likes

Hola VPN False Detection

Hello, Hola VPN is the world's first and largest peer-to-peer VPN proxy network withover 230M installations worldwide and operated for many years. Since 05-Aug-2021 Palo Alto Networks antivirus falsely identifies Hola VPN as a"Generic.ml". Please check it out and remove the false detection asap. Submission Details:-------------------VirusTotal l...

HolaVPN by • L2 Linker
  • 1996 Views
  • 0 replies
  • 0 Likes

Generic.ml flag on installer 32-bit 1.1.2.8

Hey Paolalto Team! A file used by our WaveBrowser is being flagged and we feel this is a mistake caught by the heuristic engine. Would y'all take a look at the file for us? If you do find an issue, please let us know and we can make any necessary changes. Thank you so much in advance. We appreciate your help! Have a great weekend. File Hash:0859...

False Positive (Generic.Ml)

File sha-256 hash: 33a5bb0753cb2476aeb03e6331b4d60a0cedff26c6aa938a49b4da6053d6fe33virustotal link: https://www.virustotal.com/gui/file/33a5bb0753cb2476aeb03e6331b4d60a0cedff26c6aa938a49b4da6053d6fe33/summary

lacchari by • L0 Member
  • 1698 Views
  • 0 replies
  • 0 Likes

Resolved! False positive (Generic.ml)

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file: File Hash:MD5: FB35DEDEC1617159C097FBA34C7AC8E6SHA1: 779A564DAB3BD7B9F605773B1ADA0D8FB76034CCSHA256: 7B7782AAEE9E89BE44AD024A2F2884FD396207473E75E7EF2E40C193B44AD1D6 Link to Virustotal report for the file:https://www.virustotal.com/gui/file/7b7782a...

kns123 by • L2 Linker
  • 3720 Views
  • 2 replies
  • 0 Likes

False Positive on Installer 64-bit 1.1.2.7

Hey Palo Alto Team! A file used by our Wave Browser is being flagged and we feel this is a mistake caught by the heuristic engine. Would y'all take a look at the file for us? If you do find an issue, please let us know and we can make any necessary changes. Thank you so much in advance. We appreciate your help! Have a great week. File Hash: 2312...

Resolved! False positive detection (Generic.ml)

HelloThis binary is a trading platform in the cryptocurrency market, developed by the company I represent here. Our software is being flagged as malware, but this result is a false positive, could you help us? File Hash: 2290b1d5ef57f0b30d351e898662ed2aabeaca3a8fc612289c695d1e031a9226Link to Virustotal report for the file: VirusTotal ScanCurrent...

Resolved! False Positive on Installer 32-bit 1.1.2.7

Hey Palo Alto Team! A file used by our Wave Browser is being flagged and we feel this is a mistake caught by the heuristic engine. Would y'all take a look at the file for us? If you do find an issue, please let us know and we can make any necessary changes. Thank you so much in advance. We appreciate your help! Have a great week. File Hash: 61f1...

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