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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

brcook by • L2 Linker
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  • 0 replies
  • 7 Likes

Resolved! False positive detection (Generic.ml)

File Hash: aa2fa6f8ed2dba5952797368fd751226488c3b6613441ab88fcf0713adbd7aecLink to Virustotal report for the file: https://www.virustotal.com/gui/file/aa2fa6f8ed2dba5952797368fd751226488c3b6613441ab88fcf0713adbd7aec/detailsCurrent VirustTotal Verdict: Generic.mlDescription: This is a setup file for our application Combo Cleaner (combocleaner.com...

Company utility getting flagged as a virus

Hi Everyone, I have a utility written by my company and used by support staff to support customers. It is currently getting flagged as a virus, as I'm assuming its unsigned. Is there any chance at getting it removed from the blacklist ? or is it unlikely to happen ? If it is possible, could someone let me know how ?

False Positive Submission (Generic.ml)

Hello, I would like to report a false positive detection by Palo Alto Networks of the following files: File Hash (7Launcher Arma 3 Setup 😞MD5: c9cc861aaf4894ad545a7db3eb1f3606SHA-1: f04d9e60f72eb27baceeba9863fe31eace8bb14cSHA-256: 1befeb530b5e86ce4d68f872b00e60ca4d16a70d32131972d47f9099a4bba38c Link to Virustotal report (7Launcher Arma 3 Setup)...

TheANSI by • L1 Bithead
  • 4707 Views
  • 4 replies
  • 0 Likes

Virustotal false positive on AltDrag 1.45 software

I am a developer of the AltDrag software that allows you to move/resize windows with the Alt+Click combo like under Linux. Main page here:https://github.com/RamonUnch/AltDragLatest release 1.45 can be found here: https://github.com/RamonUnch/AltDrag/releases/download/1.45/AltDrag1.45-inst.exe It seems that "Palo Alto Networks" antivirus improper...

Resolved! VirusTotal false positive (Generic.ml)

Hi there, General Arcade here, a porting house and co-development studio based in Singapore and Russia. Recently a game called "The Spectrum Retreat" was released on Epic Store and unfortunately one of the files was flagged as "Generic.ml".Here's a file hash of ghost_api.dll:😞 0029a096cd9e1a5d6821a0993b01234da06f513fd41f40a659c60dc1f744fce6And ...

AlexGA by • L0 Member
  • 3601 Views
  • 2 replies
  • 0 Likes

False Positive: Palo Alto Networks generic.ml

Dear Support,my name is Artiom Carabas and I'm a software developer at Control Systems GmbH,our main domain - print-management and accounting solutions. For the moment we are working on our solution e-FOLLOW (https://control-systems.de/software/e_follow) here you can find more information on the product. For End-To-End Encryption we implemented ...

Resolved! Virustotal false positive on AltDrag 1.44 software

I am a developer of the AltDrag software that allows you to move/resize windows with the Alt+Click combo like under Linux. Main page here:https://github.com/RamonUnch/AltDragLatest release 1.44 can be found here: https://github.com/RamonUnch/AltDrag/releases/download/1.44/AltDrag1.44-inst.exe It seems that "Palo Alto Networks" antivirus improper...

False Positive (Generic.ml) ? - INOGENI_Control_App_V2_87_setup.exe

Can someone please review this file to verify if its a false+ or not? https://inogeni.com/documents/software/INOGENI_Control_App_V2_87_setup.exe https://www.virustotal.com/gui/file/c09020cff075023d0d1481c4c228a675d2f76a4472d8ebfc2e3dc7b49c06112c/detection c09020cff075023d0d1481c4c228a675d2f76a4472d8ebfc2e3dc7b49c06112cINOGENI_Control_App_V2_87_s...

RayL by • L0 Member
  • 2512 Views
  • 1 replies
  • 0 Likes

VirusTotal Verdict Change Request for False Positive Vance AI

Dear Palo Alto Networks Team,This is Vance AI Inc. team (https://vanceai.com/). We noticed that one of our software (vance_ai_image_enhancer_x64_online_1105_90e3c384 ) has False positive on Virus total report. However, our company is making every effort to keep our products supportive and proper, without any advertisements or viruses. Here is th...

JacobLi by • L0 Member
  • 3274 Views
  • 2 replies
  • 0 Likes

False Positive (Generic.ml)

Hello, I would like to report a false positive detection by Palo Alto Networks of the following file: File Hash:MD5: bbd6c71d7185d91f66b989964989177fSHA-1: 4706b3d2fa5b2464b13425a21c067a09f4b2aec4SHA-256: a3ed64761ed52771de400f97f538be097ee4e7558676d936c4927b050a7905c0 Link to Virustotal report:https://www.virustotal.com/gui/file/a3ed64761ed5277...

TheANSI by • L1 Bithead
  • 2194 Views
  • 1 replies
  • 0 Likes

Resolved! False Positive (Generic.ml)

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file: File Hash:MD5: 9CC199FCECB75579C326C4429BEFFEA6SHA1: A3B28D28E1D5F6C13F106303ED276C59AA1A8649SHA256: 40E4ED47598CFD18B0CF66F1D867327D3340F88C600601A7260C3964F861C5B9 Link to Virustotal report for the file:https://www.virustotal.com/gui/file/40e4ed4...

kns123 by • L2 Linker
  • 3596 Views
  • 2 replies
  • 0 Likes

False Positive Submission (Generic.ml)

Hello!I'm developer of few programs.Some time ago I protected my programs against cracking by Open Source's ConfuserAfter that your antivirus marks my programs as a virus in VirusTotal.But that is 100% False Positive!I also buyed "code sign certifivate" from DigiCert and sign my software, but false detection in VirusTotal still exist.Zip-archive...

bohdash by • L0 Member
  • 2564 Views
  • 2 replies
  • 0 Likes

VirusTotal Verdict Change Request for False Positive

Dear Palo Alto Networks Team, This is DVDFab Software Inc. team (https://www.dvdfab.cn/). We noticed that one of our software (dvdfab12_online_12030) has False positive on Virus total report. However, our company is making every effort to keep our products supportive and proper, without any advertisements or viruses. Therefore, we would like to ...

idp.generic virus

IDP.generic is a potential threat to your system that has been detected by the Identity Detection Protection, or IDP feature of your antivirus program. This is designed to protect your computer from that might steal your personal information and data.The .generic ending means the threat was detected from a generic file. When your antivirus pro...

Resolved! VirusTotal Verdict Change Request for False Positive (EXPLO5 V6.06.01)

Hello,I would like to submit a false positive report for our software EXPLO5. Below are the details. File Hash:c6630d6f5119a7850bfb4197a61e182d613936bb6eb3487f6494a5a4446a7e89 Link to Virustotal report for the file:https://www.virustotal.com/gui/file/c6630d6f5119a7850bfb4197a61e182d613936bb6eb3487f6494a5a4446a7e89/detection Current VirustTotal V...

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