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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum. This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign). Please submit the following information in the...

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Resolved! VirusTotal Verdict Change Request for False Positive (EXPLO5 V6.06.01)

Hello,I would like to submit a false positive report for our software EXPLO5. Below are the details. File Hash:c6630d6f5119a7850bfb4197a61e182d613936bb6eb3487f6494a5a4446a7e89 Link to Virustotal report for the file:https://www.virustotal.com/gui/file/c6630d6f5119a7850bfb4197a61e182d613936bb6eb3487f6494a5a4446a7e89/detection Current VirustTotal V...

VirusTotal False Positive

File Hash: 47A28C74F15F4305FF6C8A6CCF269D80BF21F540184BB26F1986D8FCDCA59F48Link to Virustotal report for the file: https://www.virustotal.com/gui/file/47a28c74f15f4305ff6c8a6ccf269d80bf21f540184bb26f1986d8fcdca59f48/detectionCurrent VirustTotal Verdict: Generic.mlDescription: This application has been packed with SAPIEN PowerShell Studio Exe Pac...

Resolved! False-Positive for MSFS Mobile Companion App v1.7 (Generic.ml)

Hello! The latest version of Microsoft Flight Simulator Mobile Companion App is being detected as a threat Generic.ml. File Hash: d05b8fda6b3683d4da64cca46b095ef9b9e1e5027dd15f743c804b4fd7f32fdaLink to Virustotal report for the file: https://www.virustotal.com/gui/file/d05b8fda6b3683d4da64cca46b095ef9b9e1e5027dd15f743c804b4fd7f32fda/detectionCur...

Resolved! False-Positive detection: Generic.ml

Hello, We believe you are flagging our product (Chromium-based browser) incorrectlyWe believe this to be a false positive since we don't have anything malware in our application. Please find the details below: File Hash: <1cca6bf62c58d914d116f3882784982048a14e81fc784c169b0c30fffe9bd9e1>Link to Virustotal report for the file: <VT detec...

Resolved! Virustotal false positive on AltDrag 1.43 software

I am a developer of the AltDrag software that allows you to move/resize windows with the Alt+Click combo like under Linux. Main page here:https://github.com/RamonUnch/AltDragLatest release 1.43 can be found here: https://github.com/RamonUnch/AltDrag/releases/download/1.43/AltDrag1.43-inst.exe It seems that "Palo Alto Networks" antivirus improper...

Resolved! VirusTotal Verdict Change Request for False Positive (Winstab 3.86.21126.0)

Hello,I would like to submit a false positive report for our software Winstab. Below are the details.File Hash:8c93662e656afec95400705960739f9511dc10056e688e3aaed4aef14f9c1f6c Link to Virustotal report for the file:https://www.virustotal.com/gui/file/8c93662e656afec95400705960739f9511dc10056e688e3aaed4aef14f9c1f6c/detection Current VirustTotal V...

Resolved! VirusTotal Verdict Change Request for False Positive (HwFpGen-3.0.1.0)

Hello,I would like to submit a false positive report for our software Hardware Fingerprint Generator. Below are the details. File Hash: d39a1b16271ec65480c93f9e18e3ca9592b6894dd2021fb742c7e2c5f3d35681Link to Virustotal report for the file: https://www.virustotal.com/gui/file/d39a1b16271ec65480c93f9e18e3ca9592b6894dd2021fb742c7e2c5f3d35681/detect...

VirusTotal Veredict Change Request for False Positive MSI Installer

File Hash: b6617a3882a789cf451b93b5bc0638efacc3edba2ee96d208551a804fff5c6b1Link to Virustotal report for the file: NoneCurrent VirustTotal Verdict: NoneDescription: Preventive submission due to past issues experienced by customers. These are executables for Nuance's "Dragon Medical One" product.

Resolved! False Positive Detection: Generic.ml

Hello, We believe Palo Alto is flagging our product (Chromium-based browser) incorrectly. We believe this detection to be a false positive since we don't have anything malware in our application. The program is clean, signed by a trusted party and does not contain any unwanted behavior. Here is the detection we're seeing on VT:Generic.ml Oth...

False Positive On Virustotal

Dear Palo Alto Team, my program don't have virus.False positive on Virus total report here is the link:MagicMC.exe - Generic.mlhttps://www.virustotal.com/gui/file/4e52cbb1edcf9a6d4d93a2b274e89bde351bcdacd1c53c41128500b65a077eeb/SHA-256 : 4e52cbb1edcf9a6d4d93a2b274e89bde351bcdacd1c53c41128500b65a077eebDownload Linkhttps://www.mediafire.com/file/4...

Resolved! VirusTotal False positive - Go langage files

Hello We are using Prisma-Cloud in our company and some of our custom-made binaries are detected by Palo-Alto WildFire as Malwares.It may be linked to the fact those exe files are developed in Go. Go seems to be famous to mess-up with anti-malwares systems.I have no idea how to submit those files for analysis to Palo-Alto. Please find the VirusT...

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