False‑Positives ¦ VirusTotal ¦ Urgent!

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False‑Positives ¦ VirusTotal ¦ Urgent!

L0 Member

Hi, 

 

We are a medium-sized consumer software publisher .

We're using the VirusTotal Monitor service (you should know what and for what it is) and now we'd like to report the following "generic.ml" false-positives by your VT engine :

 

https://www.virustotal.com/#/file/7c44cc85dc23b55d8ded3cd3623d997c937d03e7b04eee402c97be181e630e66

SEE THE SEAL SERVED BY VTmonitor AND DOWNLOAD FILE SAMPLE

 

https://www.virustotal.com/#/file/f045f39a9e765f4d2e331e81d4dfc3116d2cb0aa569948b41e8c306180e40489

SEE THE SEAL SERVED BY VTmonitor AND DOWNLOAD FILE SAMPLE

 

The given files are the components of the software we develop, and we wonder why VirusTotal Monitor can't handle these false-positives of yours against them for a long time so that we're even enforced to additionally make this submission here manually? Aren't you, PaloAlto guys, playing fair? Could you please take a look into and resolve the issue ?

 

Regards,

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