False Positive Removal Request

L1 Bithead

False Positive Removal Request



unfortunately,  you are doing it again. Our customers are reporting again a false-positive with Palo Alto. We have checked our software on VirusTotal and see a false-positive detection (generic.ml).


Please check the password protected zip file with one Win32 executable (our web update):


Password for the ZIP file is “false” (without quotes).


This is the VirusTotal report:


Thank you for your help.


Best Regards
Robert Daley
SetupBuilder Support

L4 Transporter

Hey Bob,


Apologies for that. I've submitted the change request. Let's see if we get one more and I'll see if I can investigate further as to why this keeps happening.

L4 Transporter

Just a heads up just got confirmation the sample is now correctly showing as benign.

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