This website uses Cookies. By clicking Accept, you agree to the storing of cookies on your device to enhance your community experience. Read our Privacy Policy.
Click Preferences to customize your cookie settings.
Accept
Reject
Preferences
VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Discussions

Start a conversation

VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum.

 

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious

...

brcook by • L2 Linker
  • 8977 Views
  • 0 replies
  • 5 Likes

Resolved! False Positive Submission (Generic.ml)

Dear Support,

I would like to report a false positive detection on VirusTotal for our product, 5 minutes after release.

The program is clean, signed by a trusted party and doesn't contain any unwanted behavior.

 

  • File type: win32.exe
  • SHA256: 754a64c9d7911
...

danaix by • L1 Bithead
  • 4682 Views
  • 7 replies
  • 0 Likes

False Positive Report: In-House Software wrongly detected

Greetings,

 

The newest version of our flagship software 'E-Marking.exe' was mistakenly detected by your engine on virustotal.com as Generic.ml

Please help us rectify the false positive.

 

File Hash: 0c7ff694bd7328ac7c25ef23af340d8bc19004c9c8dfabcb832bfd3

...

False positive RC2Http.exe: Generic.ml

Hello,

 

I am a representative of the company of ZennoLab.
One of the files of our program (RC2Http.exe) is mistakenly accepted by your antivirus as a virus (Generic.ml).
Please correct the situation.

 

File Hash: e91fd9f2b4d698808eb0a9c117c12f7b4b75d45c9d

...

Demeer84 by • L1 Bithead
  • 2370 Views
  • 2 replies
  • 0 Likes

False Positive Report: EQU8 Anti-Cheat

Palo-Alto triggers a false-positive on the EQU8 Anti-Cheat service.

 

https://www.virustotal.com/gui/file/449d9cccbb4ae831a46b2bf8c90adf655e4d986ae9b4a2075e4ee79e469d31e3/detection

 

Please whitelist the certificate and not the filehash as we regularly r

...

Resolved! False Positive Submission Cortex XDR

Hi, I would like to report a false positive detection by Palo Alto Networks of the following file:

 

File Hash:
MD5: 4be43dd969458a0660acd4073c465a50
SHA1: a673a5565cf45a488da571474219e44c98f19c31
SHA256: c735a96fcd9c7ec78f1a70744497d0c0073aa13c90a301436a

...

devtech by • L1 Bithead
  • 7577 Views
  • 4 replies
  • 0 Likes

Resolved! False Positive Submission (Generic.ml)

Hello, 

 

I would like to report a false positive detection on VirusTotal for our product, 5 minutes after release.

The program is clean, signed by a trusted party and doesn't contain any unwanted behavior. 

 

  • File type: win32.exe
  • SHA256: d0ce6996e721caf80
...

False Positive Virus Total.PNG

False Positive Submission

Hello!
We have checked our software on VirusTotal and see false positive detection (Generic.ml).
Please check the protected zip file with the sample: https://cloud.connectivegames.com/index.php/s/Xx9mFMWD2Gsgx6H
The archive also contains a link to Virus

...

Resolved! False Positive Submission

File Hash: dbcad58cdddcaeaf60e4d86c2b83b2ac30be1413214b5a7bc28b2d2ebaace39

Link to Virustotal report for the file: https://www.virustotal.com/gui/file/dbcad58cdddcaeaf60e4d86c2b83b2ac30be1413214b5a7bc28b2d2ebaace39d/detection

Current VirustTotal Verdic

...

nisscan by • L0 Member
  • 2608 Views
  • 2 replies
  • 0 Likes

False Positive Submission

My company develop a software with an Autodesk AutoCAD OEM engine inside.

A file of this engine is detected as Generic.ml

VirusTotal detection:

https://www.virustotal.com/gui/file/98f51a1bafb81bf8a048330f53f0e1dd9cc32ce076c30df29f649637a404bca2/detectio

...

Claudio by • L1 Bithead
  • 2526 Views
  • 2 replies
  • 0 Likes

False Positive Submission (Generic.ml)

Hello!
We have checked our software on VirusTotal and see false positive detection (Generic.ml).
Please check the protected zip file with the sample: https://cloud.connectivegames.com/index.php/s/ZkN4Noy7nBcePDY
The archive also contains a link to Virus

...

VirusTotal False positive

Good day. I am an individual entrepreneur, we develop game projects. Our users might be a little surprised when they see a false positive. All files are signed by a root certification authority 'Sectigo' and are completely safe. Please check.

 

SHA256:

...

False positive VT (Generic.ml)

Hello. We've released a new version of our software and get false positive status, given by your antivirus again. We ask you to fix this. File Hash: e1d57ec5b3ffa396cf6c8de0949a6a6208a4a317835ffd7867718bdac26a077a
Link to Virustotal report for the fil

...

VKPTools by • L0 Member
  • 2356 Views
  • 2 replies
  • 0 Likes

cortex xdr - submit false positive - shuttools 1.81

Palo Alto I am having a problem with your program mis classifing my tool suite Shut.Tools.1.81.docm as a false positive. Its a vba macro that has previously been cleared my Microsoft and utilises some popular MVP code via desktop liberation.  https:/

...

False Positive Submission (Generic.ml)

Hello!
We have checked our software on VirusTotal and see false positive detection (Generic.ml).
Please check the protected zip file with the sample: https://cloud.connectivegames.com/index.php/s/Zeo5DtyS8fQ4P7y
The archive also contains a link to Virus

...

  • 719 Posts
  • 54 Subscriptions
This widget could not be displayed.
Top Solution Authors
View All
Top Liked Authors
View All
LEGAL NOTICES
RESOURCES
Khoros awards 2022
Copyright 2007 - 2024 - Palo Alto Networks