False postive on https://app.wavecnct.com/

[max-wavecnct]

Hi there, we are not Palo Alto Networks customers but some of our customers are and they are getting false positives on our domain https://app.wavecnct.com/. When checking with https://urlfiltering.paloaltonetworks.com/query/ , I see that we are categorized as an high risk website. 

Please advise on how we can go about getting this resolved. 

[DaBone]

This forum is for files that may have an incorrect verdict.  For URLs, your customers can open a case with us so that we can investigate this issue. 

[max-wavecnct]

Hi,

Support has declined to create a case for me because I am not a Palo Alto customer, even though this issue is affecting multiple customers, not just one.