accessing a new Palo Alto firewall in the AWS.

[nson2139]

Team, it has been some days that we got our virtual Palo Alto in the AWS and were able to change password using the initial access and the ppk file. However, due to some issues we had to get another firewall provisioned and I am unable to recreate the steps we had done earlier.

After the instance is provisioned we downloaded the .pem file, coverted it to the .ppk fiel using puttyGen.

Once that was done went to the putty folder and accessing the firewall as:

putty.exe -ssh -i "file.ppk" admin@Public IP.

This is not working and I am wondering where we are going worng. Any comments?

[hshah · Accepted solution]

Steps look correct, it should work.

Please focus on following part.

1. Make sure key is properly converted with putty.gen

2. Make sure that key is associated in putty from "Auth" option.

Let me know if this helps.

[nson2139]

yes, I tried those options. It gives an error saying:

Server refused public-key signature despite accepting key!

and then it goes ahead and asks for the admin password which should not be the case.

[nson2139]

This has been resolved, we had some challenges in the corporate firewall which has been worked on.

[KishoreK]

Hello Linker,

How did you resolve the issue

[nson2139]

Hi,

The corporate firewall policies had to be change to allow some communication. Once we did that it was resolved.
The steps we were doing for the AWS side were all correct.